Adoption of Enterprise Resource Planning Software by Organizations in India: A Managerial Framework

Abstract

Enterprise Resource Planning (ERP) systems are designed to integrate various functions and processes, and are used by organizations as the first-level transaction processing systems in their information architecture. Although many studies have been conducted and reported on ERP implementation cases in the developed countries, there is not much literature on the experiences of companies in Asia and other parts of the developing world. These organizations confront issues that are significantly different from those faced by companies in the developed world, because of differences in the sophistication of IT use, and cultural and social contexts. This chapter describes a three-stage model for analyzing the deployment of ERP in developing countries, based on an empirical study of ERP implementation exercises in Indian organizations. Each stage describes a specific aspect of the implementation process. The specific characteristics of each stage and their implications for managers have also been discussed.