Adoption and Implementation Obstacles of E-Banking Services: An Empirical Investigation of the Omani Banking Industry

Adoption and Implementation Obstacles of E-Banking Services: An Empirical Investigation of the Omani Banking Industry

Abdulwahed Mohammed Khalfan (Public Authority for Applied Education & Training, Kuwait) and Abdullah Akbar (Public Institution for Social Security, Kuwait)
DOI: 10.4018/978-1-59140-354-8.ch014
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Abstract

All forms of business organizations are being drawn into e-commerce and e-business. Electronic commerce is a powerful new way of conducting business and one that has presented many opportunities for enterprises and consumers. Yet, despite its many advantages there is evidence that it has not been adopted in full and has not reached its full potential. The global nature of e-Business provides developing countries with a unique opportunity in market places that were beyond their reach. It has the potential to reduce physical trade obstacles, increase market access and trade efficiency that can provide a competitive stimulus for local entrepreneurs and organizations in developingcountries. Interests in e-commerce and electronic markets have been largely been focused on North America and Europe, and yet there are many interesting developments happening in some of the developing countries which have received little attention. This study aims to address these issues. This research chapter explored the potential impeding factors that could inhibit the wide adoption and use of electronic commerce applications in the Omani banking industry. Data were collected using a survey questionnaire complemented with using semi-structured interviews, and review of internal banking documents. The participants in the study were IS executives and managers. The results provide a pragmatic picture on the adoption and use of e-commerce applications in this country’s core sector. One of the major inhibiting factors in this study is the lack of top management support. Top management perspectives and attitudes toward e-commerce adoption and use play an important role in developing internal IS/IT competencies and success. Information privacy and security issues were identified as serious inhibiting factors on the successful adoption and use of electronic banking applications in the financial sector. Other factors such as power relationships (e.g., conflict between managers that arise during the process of IS/IT adoption), and lack of investment in e-commerce applications were found less significant as inhibiting factors. Although this is a context specific research, the findings should be relevant to other businesses in Arab countries in particular and developing countries in general when contemplating their e-commerce strategies.

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Table of Contents
Acknowledgments
Sherif Kamel
Chapter 1
Carlos Ferran, Ricardo Salim
This chapter uses information theory to study the effect of the Internet and e-business over the digital divide. It develops a framework that... Sample PDF
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Chapter 2
Marwa M. Hafez
This chapter includes discussions pertaining to the role of culture in influencing electronic business diffusion in developing countries. In this... Sample PDF
Role of Culture in Electronic Business Diffusion in Developing Countries
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Chapter 3
Magdi N. Kamel
The phenomenal worldwide growth of the Internet and the World Wide Web has made it an important vehicle for both business-to-business (B2B) and... Sample PDF
International E-Commerce: Language, Cultural, Legal and Infrastructure Issues, Challenges and Solutions
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Chapter 4
Varadharajan Sridhar, Kala S. Sridhar
This chapter presents a conceptual model that explains how e-commerce adoption in developing countries is affected by various infrastructure... Sample PDF
E-Commerce Infrastructure and Economic Impacts in Developing Countries: Case of India
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Chapter 5
Andreja Pucihar, Mateja Podlogar
This chapter introduces e-marketplace adoption success factors as a challenge and opportunity for a small developing country. The chapter offers... Sample PDF
E-Marketplace Adoption Success Factors: Challenges and Opportunities for a Small Developing Country
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Chapter 6
Raul Gouvea, Dante Di Gregorio, Suleiman K. Kasicieh
In this chapter, we analyze international differences in e-commerce activity and strategies within Latin America and between Latin and non-Latin... Sample PDF
E-Commerce Activity, Opportunities, and Strategies in Latin America
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Chapter 7
Nahed Azab
The development in information and communication technology had an implication on Internet adoption growth rate and especially on Web technology... Sample PDF
Assessing Job Seekers' Acceptance of Online Recruitment in Egypt
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Chapter 8
Chandana Unnithan, Bardo Fraunholz
Electronic business is a concept that has been adopted by businesses all over the world. The developing world takes it as a viable economic... Sample PDF
Evolution of Telecommunications and Mobile Communications in India: A Synthesis in the Transition from Electronic to Mobile Business
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Chapter 9
Allan M. De Campos Costa, Luiz A. Joia
The scope of this chapter is to investigate the critical factors for the success of stock brokerage processes via the Web, using financial portals... Sample PDF
Critical Success Factors for E-Brokerage: An Exploratory Study in the Brazilian Market
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Chapter 10
Alemayehu Molla
This chapter explores the impact of organizational and environmental e-readiness factors on the successful diffusion of e-commerce. It presents a... Sample PDF
E-Readiness and Successful E-Commerce Diffusion in Developing Countries
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Chapter 11
Pierre F. Tiako, Irénée N. Tiako
Deficient information and communication technologies (ICT) infrastructure, lack of awareness on e-commerce issues, network payment and secure... Sample PDF
An Overview of E-Commerce Security and Critical Issues for Developing Countries
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Chapter 12
Nagla Rizk
This chapter adopts a micro approach towards assessing the e-readiness of small and medium enterprises in the textile industry in Egypt. The... Sample PDF
Venturing the Unexplored: E-Readiness Assessment of Small and Medium Enterprises in Egypt
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Chapter 13
Purva Kansal, Amit Kumar Kaushik
In an attempt to influence their pace of development, developing countries around the world try and influence the rate of investment (especially... Sample PDF
Offshore Outsourcing: An E-Commerce Reality (Opportunity for Developing Countries)
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Chapter 14
Abdulwahed Mohammed Khalfan, Abdullah Akbar
All forms of business organizations are being drawn into e-commerce and e-business. Electronic commerce is a powerful new way of conducting business... Sample PDF
Adoption and Implementation Obstacles of E-Banking Services: An Empirical Investigation of the Omani Banking Industry
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Chapter 15
Ronald M. Lee, Manfred Zielinski, Ramanathan Somasundaram
A critical success factor for developing countries is advancing their intellectual capacity. Nearly all aspects of economic development depend on... Sample PDF
Open Sourcing E-Learning for Developing Countries
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Chapter 16
Ala M. Abu-Samaha
This chapter aims to articulate lessons learned from a quantitative study of Internet Technology use in Jordan. To do so, a questionnaire was... Sample PDF
Strategic and Operational Values of E-Commerce Investments in Jordanian SMEs
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Chapter 17
Aladdin Moawad Sleem
This chapter provides an overview of the existing e-commerce infrastructure in Developing Countries. A comprehensive survey of all the technologies... Sample PDF
E-Commerce Infrastructure in Developing Countries
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Chapter 18
Murray E. Jennex, Donald L. Amoroso
The need to develop a strategy for e-business applications is an important facet of doing business, especially where organizations can provide... Sample PDF
E-Commerce Longitudinal Case Study from Ukraine
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Chapter 19
Rajeev Dwivedi, Sushil, Sushil, K. Momaya
Business and industries have faced several changes from the agriculture society to information society. The recent change is due to Information... Sample PDF
E-Business in India: Early Evidence from Indian Manufacturing Industry
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Chapter 20
Eusebio Scornavacca Jr., Joao Luiz Becker, Stuart J. Barnes
Information is no longer just a control tool for managers — it is a basic resource as important as raw materials or the human resource.... Sample PDF
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About the Authors