Analysing Problem Situations: The Dock Workers of Liverpool

Analysing Problem Situations: The Dock Workers of Liverpool

Enid Mumford (Manchester University, UK)
Copyright: © 2003 |Pages: 19
DOI: 10.4018/978-1-59140-118-6.ch004
OnDemand PDF Download:
$37.50

Abstract

The book now introduces some case studies on organizational design and asks you to think what you would do if you were a manager, researcher or consultant in the same situation. As we have seen, change and its environment are often complex and difficult to understand. The change initiators, frequently management, may know what they are trying to achieve but may have little understanding of the problems involved in the introduction of a new system or of the uncertain reception it may be given. Wise change agents will start by obtaining a comprehensive understanding of the situation that will receive the change and of the problems that may accompany its early use. This information, if wisely applied, will assist the creation of well thought-out strategies that lead to effective application. Successful change depends on comprehensive knowledge. Without this, decisions will be taken in the dark and lead to consequences which are undesirable and little understood. Metaphors may be helpful here. Gaining an understanding of a problem situation can be seen as similar to a rock climber working out the route for a future climb or an army commander making a battle plan before moving into action. What I am proposing is the creation of a “management map” before any implementation action is taken. I would also like to stress the importance of knowledge and experience of the kind of problem in which many variables may affect the outcome. This could be especially useful for those implementing technical systems such as information technology. Technical problem solvers frequently see technology as the dominant variable and give it exclusive attention. The consequence is that a neglect of other interacting variables, especially those relating to people, can lead to system failure.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Chapter 1
Enid Mumford
Managing change of any kind requires effective problem solving. This is especially the case when the change involves designing and implementing new... Sample PDF
The Problems of Managing Change
$37.50
Chapter 2
Enid Mumford
In order to understand the present and predict the future we need to learn from the past. A major part of this book will examine how ideas derived... Sample PDF
Socio-technical Design: Its Early History
$37.50
Chapter 3
Enid Mumford
As the case studies in the chapters that follow are all examples of participative organizational and systems design, I will now describe the... Sample PDF
Participation in Practice
$37.50
Chapter 4
Enid Mumford
The book now introduces some case studies on organizational design and asks you to think what you would do if you were a manager, researcher or... Sample PDF
Analysing Problem Situations: The Dock Workers of Liverpool
$37.50
Chapter 5
Enid Mumford
Once you have obtained a reasonably good understanding of the problem to be tackled, the next step is to decide what to do and how to do it. This... Sample PDF
Work Design in the Coal Industry
$37.50
Chapter 6
Enid Mumford
The last two case studies showed the importance of understanding a problem before embarking on its solution and the need to develop an appropriate... Sample PDF
Considering Structure: Different Organizational Solutions in Automobiles
$37.50
Chapter 7
New Problems in Banking  (pages 109-129)
Enid Mumford
In the last three case studies there has been a logical progression through the management of change, considering first the definition of the... Sample PDF
New Problems in Banking
$37.50
Chapter 8
Enid Mumford
This chapter moves away from a concentration on the “what” to do and focuses on the “how” to do it. An important strategic decision at the start of... Sample PDF
Involving Employees in Design: Rolls Royce
$37.50
Chapter 9
Enid Mumford
This chapter and case study address two important design problems. The first is the challenge presented by the task of developing systems that... Sample PDF
Designing an Expert System
$37.50
Chapter 10
Enid Mumford
One very important group we have not discussed in detail before is senior management. It is they who take the important company decisions on what to... Sample PDF
Senior Management, Decision-Making and Design
$37.50
Chapter 11
Enid Mumford
Most socio-technical system design has been used to create participative, high quality, people-friendly systems for specific projects or parts of... Sample PDF
Company-Wide Participation in Air Products
$37.50
Chapter 12
Enid Mumford
Shell provides an excellent example of an international group that for many years has used socio-technical values and approaches to help the... Sample PDF
Quality and Environmental Issues in Shell International
$37.50
Chapter 13
Enid Mumford
Participative systems design has, in the past, been seen as a positive group process of thinking through needs and problems and arriving at... Sample PDF
Designing for Problem Prevention
$37.50
Chapter 14
Enid Mumford
The philosophy of this book is that problem solving and the management of change will be facilitated by participation. By participation is meant... Sample PDF
Designing for an Uncertain Future
$37.50
Methods and Tools
About the Author