This chapter examines available secondary research data from various national ICT government strategies of the USA, EU, India, South East Asia, Australia, and New Zealand to determine the centric inclination of these strategies and how these strategies support and facilitate public service delivery in the digital era. This research had the objective of determining the major ICT trends of the respective countries by five dimensions, namely citizen centric, civil society centric, business centric, government administration centric, and technology centric. The ICT strategies from the various geographical regions may be summed up by two aims, as expressed by the USA President Obama in his directive “Roadmap for a Digital Government” of 2012, namely to use technology to make a real difference in people's lives (i.e., government reinvention through the transformation of processes) and to innovate more and enable entrepreneurs to better leverage government data to improve the quality of services to the general public (i.e., utilisation of information for improved decision making).
TopIntroduction
While the invisible hand looks after the private sector, the invisible foot kicks the public sector to pieces. Herman E. Daly, American Ecological Economist
It is important to recognise that an ICT strategy supports an organisation’s corporate strategy and as such helps to sustain the various corporate policies. Hence, at a government level, the ICT governmental strategy must be viewed as a political statement supporting the general government policies be they fiscal, economic, societal, technological, or/and administrative. Furthermore, when examining a government’s ICT strategy there must be a distinction between the rhetoric contained in the ICT strategic document and the true meaning and intention of what is written. This why it is important to examine the particular government ICT strategies of various countries and geographical regions to determine the centric forces that dominate the particular ICT strategy. Therefore, the objective of this chapter is to analyse a number of national ICT Government strategies related to the USA, EU, India, South East Asia, Australia, and New Zealand and generally determine each ICT strategy’s partiality towards five identified centric forces, namely citizen centric, civil society centric, business centric, government administration centric and technology centric. These centric forces provide a comprehensive basis for Public Service delivery in the digital era. The analysis of the various strategies from the selected countries and geographical regions is also of great consequence because they directly related to the governmental corporate strategies that define the fiscal, economic, societal, technological, or/and administrative policies.
TopA Centric Approach To Public Service Delivery In The Digital Era
From the above, it may be implied that Public Service delivery in the digital era may focus on five aspects, namely, Citizen Centric; Business Centric; Civil Society Centric; Government Administration Centric; and Technology Centric.