Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office

Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office

John Sacco (George Mason University, USA) and Darrene Hackler (George Mason University, USA)
Copyright: © 2006 |Pages: 17
DOI: 10.4018/978-1-59904-405-7.ch023
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Abstract

This case study examines end user information technology evolution from microcomputers to World Wide Web applications in a large county budget office over a fifteen-year period. The study evaluates end user information technology performance and comments on organizational, technical and social issues that accompany information technology implementation.

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