MLA
Gao, Jennifer H. "Analyzing Online Customer Satisfaction: The Impacts of Perceived Benefits, Perceived Risks, and Trust." Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business, edited by Information Resources Management Association, IGI Global, 2021, pp. 1864-1877. https://doi.org/10.4018/978-1-7998-8957-1.ch092
APA
Gao, J. H. (2021). Analyzing Online Customer Satisfaction: The Impacts of Perceived Benefits, Perceived Risks, and Trust. In I. Management Association (Ed.), Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business (pp. 1864-1877). IGI Global. https://doi.org/10.4018/978-1-7998-8957-1.ch092
Chicago
Gao, Jennifer H. "Analyzing Online Customer Satisfaction: The Impacts of Perceived Benefits, Perceived Risks, and Trust." In Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business, edited by Information Resources Management Association, 1864-1877. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-8957-1.ch092
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