Assessing Business Process Modeling Languages Using a Generic Quality Framework

Abstract

We describe in this chapter an insurance company that has recently wanted to standardize on business process modeling language. To perform the evaluation, a generic framework for assessing the quality of models and modeling languages was specialized to the needs of the company. Three different modeling languages were evaluated according to the specialized criteria. The work illustrates the practical utility of the overall framework, where language quality features are looked upon as means to enable the creation of models of high quality. It also illustrates the need for specializing this kind of general framework based on the requirements of the specific organization.