Assessing Digital Government at the Local Level Worldwide: An Analysis of Municipal Web Sites Throughout the World

Assessing Digital Government at the Local Level Worldwide: An Analysis of Municipal Web Sites Throughout the World

James Melitski (Marist College, USA) and Marc Holzer (Rutgers University – Campus at Newark, USA)
Copyright: © 2007 |Pages: 21
DOI: 10.4018/978-1-59904-283-1.ch001
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Abstract

Throughout the world, government agencies are looking to use information technology as a tool for strategically enhancing their performance and creating public value. Our research examines 84 cities worldwide and evaluates their performance using a five-stage framework. The framework builds on existing e-government literature utilizing 92 different measures. The research was conducted between June and October of 2003. Our instrument was translated into the native language of each city and the assessment of each municipal Web site was conducted by a native speaker of the municipality’s language. We review relevant e-government literature for evaluating Web sites in the U.S. and internationally, discuss our sample selection, methodology, theoretical framework, findings, and recommendations. Our results indicate that Seoul, Hong Kong, Singapore, New York, and Shanghai are the top five large cities providing digital government opportunities to citizens online. In addition, our research suggests a difference in the digital government capabilities between the 30 developed nations belonging to the Organization for Economic Co-operation and Development (OECD) and lesser-developed (non-OECD) nations.

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Table of Contents
Preface
Donald Norris
Chapter 1
James Melitski, Marc Holzer
Throughout the world, government agencies are looking to use information technology as a tool for strategically enhancing their performance and... Sample PDF
Assessing Digital Government at the Local Level Worldwide: An Analysis of Municipal Web Sites Throughout the World
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Chapter 2
Pippa Norris
The core issue for this study concerns less the social than the political consequences of the rise of knowledge societies; in particular, the... Sample PDF
The Impact of the Internet on Political Activism: Evidence from Europe
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Chapter 3
Jeffrey Roy
The objectives of this chapter are first, to examine the main conceptual dimensions of electronic government and second, to critically assess... Sample PDF
E-Government in Canada: Transition or Transformation?
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Chapter 4
Hans J. (Jochen) Scholl
In its early catalogue and transaction phases, E-Government (e-gov) has been quite successful, although some critics say that it mainly reaped the... Sample PDF
Motives, Strategic Approach, Objectives and Focal Areas in E-Gov-Induced Change
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Chapter 5
Hans J. (Jochen) Scholl
E-government (e-gov) projects have an increasing influence on how government business processes evolve and change. While early e-gov projects... Sample PDF
E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices
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Chapter 6
Alison Radl, Yu-Che Chen
As e-government projects proliferate at all levels of government, and as they transition from voluntary to mandatory participation, close... Sample PDF
Computer Security in Electronic Government: A State-Local Education Information System
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Chapter 7
Kevin M. Esterling, David M.J. Lazer, Michael A. Neblo
To date, research on e-government has devoted relatively little attention to how legislators use the Internet to enhance the representative... Sample PDF
Measuring and Explaining the Quality of Web Sites in the (Virtual) House of Representatives
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Chapter 8
Donald F. Norris
In this chapter, I examine the delivery of electronic democracy (e-democracy) by U.S. local governments through their e-government activities. In... Sample PDF
Electronic Democracy at the American Grassroots
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Chapter 9
Zlatko J. Kovacic
This chapter reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption... Sample PDF
A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption, and Globalization
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Chapter 10
Herbert Kubicek, Hilmar Westholm
Many ICT-based tools for supporting democratic participation that have been developed with public funds and applied in pilot projects have not yet... Sample PDF
Scenarios for Future Use of E-Democracy Tools in Europe
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Chapter 11
Harald Mahrer
Throughout the world, democratic countries, whether old, new, or in transition, are facing innovations in communications and information technology.... Sample PDF
The Quest for Advocates: Exploring the Missing Political Good Will for E-Democracy in Europe
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Chapter 12
Åke Grönlund, Annika Andersson
This chapter follows up on an earlier study (Grönlund, 2004) by assessing the nature of 117 papers from two e-gov (electronic government)... Sample PDF
E-Gov Research 2003-2006: Improvements and Issues
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Chapter 13
Kim Viborg Andersen, Helle Zinner Henriksen
A comprehensive analysis of 110 peer-reviewed journal papers suggests that the conceptual domains and application areas covered by e-government... Sample PDF
E-Government Research: Capabilities, Interaction, Orientation, and Values
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Chapter 14
Christopher G. Reddick
This study examines Ontario, Canada’s municipal e-government adoption. This chapter specifically focuses on how e-government has increased... Sample PDF
E-Government Adoption in Canadian Municipal Governments: A Survey of Ontario Chief Administrative Officers
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About the Authors