Assessing the Risks of IT-Enabled Jobs

Assessing the Risks of IT-Enabled Jobs

Laura Lally (Hofstra University, USA)
DOI: 10.4018/978-1-930708-32-7.ch003
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Abstract

This chapter provides a managerially oriented analysis of the risk factors involved as Information Technology becomes a more integral part of jobs on both an operational and managerial level. The chapter will summarize the human side risks of IT-enabled jobs, especially in organizations that have used IT to restructure more traditional jobs. Topics will include the following categories of risk. First, the risks of using IT to create combined “case manager” jobs, recommended by reengineering advocates (Davenport & Nohria, 1994) will be examined. Employees in these positions must assume greater accountability for their work and often find their jobs more stressful and demanding than their predecessors. Another problem with combined jobs is the loss of separation of duties that arises when jobs are combined. Secondly, the risks of using IT to reduce the numbers of levels of management will be examined. Reengineering advocates call for organizations to eliminate levels of middle management and create flatter, more efficient structures. As a result, managers in reengineered organizations are also likely to suffer from the information overload, rising job demands, and stress that operational level employees do. Internal control theory also expresses concern about the potential for managerial fraud and warns organizations to be on the lookout for “pressures and opportunities” that would drive an individual in a position of trust to do serious damage (Cushing & Romney, 1999).

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Table of Contents
Acknowledgments
Edward J. Szewczak , Coral R. Snodgrass
Chapter 1
Walter O. Einstein, John H. Humphreys
In this Chapter’s beginning, we introduce the degree to which emerging information technologies have changed both the organizational context and the... Sample PDF
The Changing Face of Leadership: The Influence of Information Technology
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Chapter 2
Sofiane Sahraoui
Although there has been a wide coverage in the IS literature of the alignment of IT plans with organizational plans, most studies focused on the... Sample PDF
The Social Antecedents of Business Process Planning Effectiveness
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Chapter 3
Laura Lally
This chapter provides a managerially oriented analysis of the risk factors involved as Information Technology becomes a more integral part of jobs... Sample PDF
Assessing the Risks of IT-Enabled Jobs
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Chapter 4
Huub J.M. Ruel
Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People... Sample PDF
The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology
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Chapter 5
Dianne Willis
Email has been with us now for a long time and is being increasingly adopted as a major communication tool in UK Higher Education (HE)... Sample PDF
Computer-Mediated Communication - The Power of Email as a Driver for Changing the Communication Paradigm
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Chapter 6
Edward J. Szewczak
Personal information privacy is arguably the most important issue facing the growth and prosperity of the Internet, especially of e-commerce.... Sample PDF
Personal Information Privacy and the Internet: Issues, Challenges and Solutions
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Chapter 7
Ned Kock, Robert J. McQueen
This chapter presents a review of the organizational learning literature that points to process improvement (PI) groups as an appropriate tool for... Sample PDF
E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups
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Chapter 8
Olivia Ernst Neece
Organizational learning is an “umbrella” term that connects a variety of topics including: learning curves, organizational memory, organizational... Sample PDF
A Strategic Systems Perspective of Organizational Learning: Development of a Process Model Linking Theory and Practice
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Chapter 9
Pak Yoong, Brent Gallupe
The objectives of this chapter are to describe the nature of reflective practice and the development of reflective practice in one human aspect of... Sample PDF
GSS Facilitation: A Reflective Practitioner Perspective
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Chapter 10
Pak Yoong, Brent Gallupe
Although electronic face-to-face meetings are increasingly being used by organizations to improve the productivity of their strategic planning... Sample PDF
Using Action Learning in GSS Facilitation Training
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Chapter 11
Thekla Rura-Polley, Ellen Baker
This chapter first examines the role of collaboration and collective learning in regional and industry-wide innovation and how remote... Sample PDF
Extending Collaboration Support Systems: Making Sense in Remote Innovation
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Chapter 12
Andrew Targowski, Ali Metwali
In this millennium, global organizations will increasingly focus on the critical value of the cross-cultural communication process, efficiency... Sample PDF
The Framework for a Cross-Cultural Communication Process Efficiency and Cost in a Global Economy
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Chapter 13
Robert W. Gerulat
The purpose of this chapter is to present data and analysis from research that focused on the human side of IT. In an effort to determine the... Sample PDF
Cultural Characteristics of IT Professionals: An Ethnographic Perspective
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About the Authors