A Balanced Scorecard Approach to Monitoring and Evaluating E-Partnerships

A Balanced Scorecard Approach to Monitoring and Evaluating E-Partnerships

Fang Zhao (RMIT, Australia)
Copyright: © 2006 |Pages: 23
DOI: 10.4018/978-1-59140-788-1.ch008
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Abstract

The ongoing success of e-partnership requires the constant monitoring and measuring of its progress and outcomes. Many companies rushed into e-partnerships in order to exploit complementary resources that they lacked but knew little about how to make their partnerships work and how to effectively monitor and measure its performance. Even today, many partnerships are left to drift without a system in place to assess the quality of partnerships. So, how can the productivity and health of a partnership be monitored and measured? The biggest challenge relating to performance measurement for e-partnerships is that e-partners are often independent business firms and legal entities with different stakeholders and different business objectives and goals. In the supplychain, for example, one firm can rarely control the entire supply chain’s performance. However, performance measures that can be extended across firm boundaries and processes are needed to measure inter-organizational e-partnerships. The uncertainty and intangibility of e-business and information technology add more complexity and challenges to the measurement of e-partnership performance. Looking at the current literature, it is not hard to find that the development and implementation of performance measurement systems for inter-firm collaboration is still in its infancy. Overall, traditional performance measures do not focus on key inter-firm activities to monitor extended enterprise performance. This chapter reviews and discusses various concepts, models and issues of performance measurement. On the basis of that, the chapter proposes, by taking a balanced scorecard approach, a new set of performance metrics for managers to assess the process and outcome of e-partnerships in a comprehensive manner. The chapter will also help e-partners to benchmark against best practices and determine future direction and priorities in their e-business partnerships.

Complete Chapter List

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Dedication
Table of Contents
Acknowledgments
Chapter 1
Fang Zhao
In the past decade, many significant changes have affected the business environment, including globalization of economies, the fast growth of... Sample PDF
Overview of E-Partnerships: Definitions and Patterns
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Chapter 2
Fang Zhao
In today’s business world, most companies operate within an integrated system, or a network of organizations of upstream suppliers and downstream... Sample PDF
E-Business Supply Chains and E-Partnerships
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Chapter 3
Fang Zhao
Now that the Internet bubble has seemingly burst, the days are gone when anyone with Internet and IT knowledge can run a successful e-business. Like... Sample PDF
E-Partnership Strategy and Structure
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Chapter 4
Fang Zhao
As discussed in the previous chapters, e-partnerships have a number of advantages and benefits that can help organizations sustain and achieve their... Sample PDF
Technological Challenges and Issues Facing E-Partnerships
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Chapter 5
Fang Zhao
Today, partnerships and alliances have proliferated and become a key corporate strategy to gain competitive advantage. However, studies show that... Sample PDF
How to Make E-Partnerships Work: Human and Cultural
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Chapter 6
Fang Zhao
The previous chapters have included a comprehensive discussion of general issues concerning e-partnership management from both technology and people... Sample PDF
Successes and Failures in E-Partnering: Multiple Case Studies
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Chapter 7
Fang Zhao
The dotcom crash and the following 3-year economic downturn saw hundreds of Internet startups closed down or sold. However, many of the innovations... Sample PDF
Entrepreneurship and Innovation Through E-Partnering
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Chapter 8
Fang Zhao
The ongoing success of e-partnership requires the constant monitoring and measuring of its progress and outcomes. Many companies rushed into... Sample PDF
A Balanced Scorecard Approach to Monitoring and Evaluating E-Partnerships
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Chapter 9
Fang Zhao
As demonstrated in this book, e-partnerships have significantly improved the efficiency of e-businesses and the supply chain. The collaboration... Sample PDF
The Future of E-Business and E-Partnerships
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Appendices
About the Author