Begin with the End (User) in Mind: Planning for the San Diego State University Campus Portal

Begin with the End (User) in Mind: Planning for the San Diego State University Campus Portal

James P. Frazee (San Diego State University, USA), Rebecca V. Frazee (San Diego State University, USA) and David Sharpe (San Diego State University, USA)
Copyright: © 2003 |Pages: 35
DOI: 10.4018/978-1-59140-108-7.ch009
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This chapter presents a case study of the campus portal planning process at San Diego State University. The authors describe the use of participative decision-making strategies that capture the voices of key stakeholders, identify their concerns and priorities, and facilitate a successful portal rollout. Data was collected from faculty, students and campus leaders through a series of focus groups, interviews and online surveys. Findings were examined in light of the literature on technology adoption and the authors’ familiarity with portal initiatives at other large public universities. Participants described their vision of the ideal portal solution in terms of features, user interface and functionality. While faculty and students expressed enthusiasm about a campus portal, they also had concerns regarding training, support, reliability, security and standards. The authors make recommendations for addressing user concerns such as providing direction and leadership, segmenting the rollout, communicating the benefits and providing organizational support.

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Table of Contents
Ali Jafari
Chapter 1
Introduction  (pages 1-5)
Mark Sheehan, Ali Jafari
This is a book about Internet portals in higher education. It grew out of the editors’ sense that the application of portal technologies to college... Sample PDF
Chapter 2
Ali Jafari
This chapter discusses the fundamental design requirements for building Internet portals, in particular building portals for educational... Sample PDF
The ABCs of Designing Campus Portals
Chapter 3
Stephen C. Ehrmann
This chapter describes eight potential educational uses of institutional portals (e.g., helping instruction become more spontaneous and adaptive;... Sample PDF
Keeping Your Eyes on the Prize: Using Inquiry to Increase the Benefits of Institutional Portals
Chapter 4
William H. Graves, Kirsten Hale
Whether 18 years old and raised on the Internet or an adult seeking the convenience of online service, today’s student expects personalizable... Sample PDF
Portals: Your Institution's Reputation Depends on Them
Chapter 5
Jameson Watkins
This chapter provides a method for organizing a portal channel development strategy by identifying potential content, classifying it and then... Sample PDF
Developing a Portal Channel Strategy
Chapter 6
David L. Eisler
This chapter is designed to assist campuses and their leaders in determining whether to pursue a portal project. For those universities that choose... Sample PDF
Campus Portal Strategies
Chapter 7
Ali Jafari
Today’s portals bring together existing technologies in useful, innovative ways, but they don’t scratch the surface of what is possible. The... Sample PDF
The Next Generation of Internet Portals
Chapter 8
James Thomas
Indiana University has embarked on a journey to create an enterprise portal, a place to which faculty, staff, students, alumni, prospective students... Sample PDF
Indiana University's Enterprise Portal as a Service Delivery Framework
Chapter 9
James P. Frazee, Rebecca V. Frazee, David Sharpe
This chapter presents a case study of the campus portal planning process at San Diego State University. The authors describe the use of... Sample PDF
Begin with the End (User) in Mind: Planning for the San Diego State University Campus Portal
Chapter 10
Katy Campbell, Robert Aucoin
Many guidelines for portal design tend to focus on the technical aspects of a portal or a network. However, as we continue to define portals as... Sample PDF
Values-Based Design of Learning Portals as New Academic Spaces
Chapter 11
Anne Y. Bishop
In 1997 Wake Forest University began the project of building a suite of personalized Web services that is now known as a portal. By July of 1998, we... Sample PDF
Building a Campus Portal-A Strategy that Succeeded
Chapter 12
Robert Duffner
In this chapter, Robert Duffner, director of product marketing at BEA Systems, defines the landscape and technologies for tenterprise portals.... Sample PDF
Portals Unlock the Knowledge that Drives Business Value
Chapter 13
Chrsitopher Etesse
When you arrive on a college campus, you often get an immediate sense of the institution’s history and priorities. You may pass a football stadium... Sample PDF
Portal Technology and Architecture: Past, Present and Future
Chapter 14
Building a Virtual Campus  (pages 238-255)
Stephen Ast, Cassandra Gerfen
For the higher education world, comprising three million faculty and administrators, 15 million students and 60 million alumni (Budzynski & Zabora... Sample PDF
Building a Virtual Campus
Chapter 15
Online Survey Results  (pages 256-269)
Mark Sheehan
In summer 2001, the editors of this book conducted an online survey to gather opinions about what a portal is perceived to be in the context of... Sample PDF
Online Survey Results
Chapter 16
Ali Jafari
This white paper conceptualizes and discusses the design and application of a super web portal for state or nationwide educational applications. The... Sample PDF
Educational Portal White Paper
About the Authors