In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the process of IT benchmarking. Also, the execution of the benchmarking process will be illustrated in three case studies, each demonstrating the practical application of benchmarking for different purposes and answering different management questions about specific aspects of the application and supply of IT.
Complete Chapter List
Ing. Han T.M. van der Zee
Measuring the Value of IT at ANWB
IT Supply Scorecards of Measures