Best Practice in Leveraging E-Business Technologies to Achieve Business Agility

Best Practice in Leveraging E-Business Technologies to Achieve Business Agility

Ehap H. Sabri (University of Texas at Dallas, USA)
DOI: 10.4018/978-1-60566-086-8.ch009
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This chapter explains the best practice in implementing e-business Technologies to achieve business cost reduction and business agility. Many companies started to realize that gaining competitive advantage is no longer feasible by only managing their own organizations; it also requires getting involved in the management of all upstream supply organizations as well as the downstream network. E-business technologies present huge opportunities that are already being tapped by several companies and supply chains. Although the benefits of implementing e-business technologies are clear, enterprises struggle in integrating e-business technologies into supply- chain operations. The author illustrates the strategic and operational impact of e-business technologies on supply chains and explains the performance benefits and challenges firms should expect in implementing these technologies. Also, the author provides the best-practice framework in leveraging e-business applications to support process improvements in order to eliminate nonvalue- added activities and provide real-time visibility and velocity for the supply chain. Finally, this chapter presents the future trends of using e-business in transformation programs.
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Executives realized that producing high-quality products is not enough in today’s competitive environment; the new challenge is to get products to customers when and where they need them, exactly the way they want them, with a competitive price and in a cost-effective manner. Many factors are making this challenge more complicated; globalization, increased complexity of supply chains (SCs) with outsourcing and the move to mass customization and build-to-order (BTO) environments, the need for a shorter time to market to gain competitive advantage, and the shift from vertical to horizontal supply chains make an efficient integration with suppliers and customers more critical.

E-business technologies address the above challenges by enabling enterprises to collaborate with their internal and external suppliers and customers, providing visibility, automating the paper-driven business processes, and interconnecting inventory, logistics, and planning systems.

The way to survive the competition in today’s business world is to stay ahead of competitors. Leveraging e-business technologies effectively is key to staying competitive and achieving business agility. Although the benefits of implementing e-business technologies are clear, enterprises struggle with integrating e-business technologies into supply-chain operations. Decision makers find themselves asking the most fundamental questions. How can we do it? What is the best practice? Does it apply to us? Does technology add value? If so, what is the best way to quantify it and then maximize it? Since many have failed in achieving value, how can we make sure that we will not be one of them and will be able to minimize the risk? What does senior management need to do to support transformation initiatives? This chapter gives powerful tools for answering these questions.

This chapter addresses the strategic and operational impact of e-business technologies on supply chains and explains the performance benefits and challenges firms should expect in implementing e-business technologies. Also, it provides the best-practice framework in leveraging e-business technologies to support process improvements in order to achieve cost reduction and velocity for the supply chain. This framework includes a practical and effective return-on-investment (ROI) model to calculate the benefits of e-business transformation programs.

The objectives of this chapter can be summarized as follows.

  • Provide a good understanding of the challenges in today’s business environment

  • Identify the impact of e-business technologies on enterprise processes

  • Highlight the benefits of implementing e-business technologies

  • Provide guidelines and a framework for implementing e-business technologies successfully

The concepts in this chapter are presented in an easy-to-understand manner that is intended for any reader interested in learning about e-business technologies. Because e-business can be leveraged by several functions within the organization, this chapter has been written for the wide audience that is interested in learning how to leverage e-business techniques in improving processes and slashing waste. This chapter provides strategies for senior managers to use in planning for transformation programs, and also provides middle mangers with tools to effectively manage and implement the best practice. Graduate students can use this chapter to gain an excellent understanding of how e-business technologies work, and then use this knowledge to either extend the research in this field or implement the concepts learned from this chapter in the industry.



Valencia and Sabri (2005) stated that the widespread use of the Internet has turned the eyes of many companies to the numerous solutions that the Internet provides. E-business technologies have helped many companies in improving their overall processes and performances.

On the other hand, Handfield and Nichols (2002) mentioned that integrated supply-chain management (SCM) is now recognized as a strategy to achieve competitive advantage. When pressed to identify how to achieve this strategy, however, the path forward for executives is not clear. Numerous solution providers offer the “silver bullets” to supply-chain integration, yet the results are never guaranteed.” Devaraj and Kohli (2002) mentioned that executives are concerned that even when there is promise of a payoff, the assumptions may change and payoffs may never be realized.

Complete Chapter List

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Table of Contents
Chapter 1
Tobias Kollmann
The fundamental advantages of information technology in regard to efficiency and effectiveness assure that its diffusion in society and in most... Sample PDF
E-Entrepreneurship: The Principles of Founding Electronic Ventures
Chapter 2
Barbara Roberts
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is... Sample PDF
The Role of Government in E-Business Adoption
Chapter 3
Firas M. Alkhaldi, Mohammad Olaimat
This chapter discusses the importance of business process simulation, while illustrating the relationship between business process reengineering... Sample PDF
The Role of Simulation in Business Process Reengineering
Chapter 4
Alessandro Arbore
In front of traditional interpretations of the digital gap based on endogenous conditions of the firms, this chapter intends to emphasize the... Sample PDF
Environmental Drivers of E-Business Strategies Among SMEs
Chapter 5
Kari Smolander, Matti Rossi
This article describes the architecture development process in an international ICT company, which is building a comprehensive e-business system for... Sample PDF
Conflicts, Compromises, and Political Decisions: Methodological Challenges of Enterprise- Wide E-Business Architecture Creation
Chapter 6
Vichuda Nui Polatoglu
Nazar Group of Companies has been a leading producer and distributor of cookies, crackers, cakes, chocolate, and other products in Turkey for more... Sample PDF
Nazar Foods Company: Business Process Redesign Under Supply Chain Management Context
Chapter 7
Pericles Loucopoulos, Wan M.N. Wan Kadir
A critical success factor for information systems is their ability to evolve as their environment changes. There is compelling evidence that the... Sample PDF
BROOD: Business Rules-driven Object Oriented Design
Chapter 8
Henk J. de Vries, Florens J.C. Slob
This article describes a best practice model for standardization within companies, based on a process approach to the development of company... Sample PDF
Best Practice in Company Standardization
Chapter 9
Ehap H. Sabri
This chapter explains the best practice in implementing e-business Technologies to achieve business cost reduction and business agility. Many... Sample PDF
Best Practice in Leveraging E-Business Technologies to Achieve Business Agility
Chapter 10
Timon C. Du, Eldon Y. Li
Business process management systems such as the workflow management system and the enterprise application integration system manage process flow on... Sample PDF
Building Dynamic Business Process in P2P Semantic Web
Chapter 11
Michael Weiss
Agents are rapidly emerging as a new paradigm for developing software applications. They are being used in an increasing variety of applications... Sample PDF
Patterns for Designing Agent-Based E-Business Systems
Chapter 12
Jiyong Zhang
Consumer decision support systems (CDSSs) help online users make purchasing decisions in e-commerce Web sites. To more effectively compare the... Sample PDF
Performance Evaluation of Consumer Decision Support Systems
Chapter 13
Nikos Manouselis
E-business processes are implemented through existing, as well as novel technologies. This book chapter focuses on the field of electronic markets... Sample PDF
E-Business Technologies in E-Market Literature
Chapter 14
Jan-Hendrik Sewing, Michael Rosemann
Though Web services offer unique opportunities for the design of new business processes, the assessment of the potential impact of Web services is... Sample PDF
Process-Oriented Assessment of Web Services
Chapter 15
Stanley Oliver
This chapter highlights the importance of e-procurement and the barriers affecting its widespread adoption in the context of small and medium... Sample PDF
Application of Web Services in the Context of E-Procurement: An SME Foci
Chapter 16
Mark Xu, Ravni Rohatgi, Yanqing Duan
The lack of anticipated engagement in e-business by Small and Medium sized Enterprises (SMEs) is a rising concern to the UK government and service... Sample PDF
E-Business Adoption in SMEs: Some Preliminary Findings from Electronic Components Industry
Chapter 17
Avinash Waikar
Small businesses need Internet service to be competitive, and their spending on IT activities continues to grow. How can Internet Service Providers... Sample PDF
How Can Internet Service Providers Tap into the Potentially -Lucrative Small Business Market?
Chapter 18
Dominik Vanderhaeghen
In the chapter, a framework for cross-enterprise business integration management addressing the organizational and technical dimension is developed.... Sample PDF
Process-Driven Business Integration Management for Collaboration Networks
Chapter 19
Damon Aiken
This chapter is designed to answer two fundamental questions related to research on electronic surveys and measures. First, what are some of the... Sample PDF
Measurements in E-Business
Chapter 20
Peter V. Raven
The Internet has changed the way many companies do business, but has also tended to increase the disparity between firms in developed countries and... Sample PDF
E-Business in Developing Countries: A Comparison of China and India
Chapter 21
Dieter Fink, Tobias Huegle
This chapter identifies various levels of governance followed by a focus on the role of information technology (IT) governance with reference to... Sample PDF
A Model of Information Security Governance for E-Business
Chapter 22
Jun Du, Yuan-Yuan Jiao, Jianxin ("Roger") Jiao
This chapter develops a security blueprint for an e-business environment taking advantage of the three-tiered e-business architecture. This security... Sample PDF
A Security Blueprint for E-Business Applications
Chapter 23
Kathleen Mykytyn
The emergence of e-business as a viable business model is unquestioned and global in its involvement and impact. Further, the value that... Sample PDF
E-Business Process Management and Intellectual Property: Issues and Implications
Chapter 24
Ganesh Vaidyanathan
In order to understand the different types of e-business risks, this chapter uses a framework focusing on five dimensions of e-businesses. This... Sample PDF
E-Business Risk Management in Firms
Chapter 25
Jing Quan
Electronic business (e-business) has been popularly lauded as “new economy.” As a result, firms are prompted to invest heavily in e-business related... Sample PDF
Evaluating E-Business Leadership and its Links to Firm Performance
Chapter 26
Claudia-Melania Chituc
The rapid evolution of information and communication technologies, the changing client’s demands, and market conditions impelled enterprises to... Sample PDF
Business Networking: The Technological Infrastructure Support
Chapter 27
Adriana Romaniello, B. Dawn Medlin
This study examines corporate performance effects when banks outsource noncore business processes. Additionally, the article proposes that knowledge... Sample PDF
Outsourcing Non-Core Business Processes: An Exploratory Study
Chapter 28
Joseph Feller, Patrick Finnegan, Jeremy Hayes
It has been argued that competitive necessities will increasingly require OSS companies to participate in cooperative business networks in order to... Sample PDF
Delivering the ‘Whole Product': Business Model Impacts and Agility Challenges in a Network of Open Source Firms
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