Bridging User Requirements and Cultural Objects: A Process-Oriented Framework for Cultural E-Services

Bridging User Requirements and Cultural Objects: A Process-Oriented Framework for Cultural E-Services

Elias A. Hadzilias (IÉSEG School of Management, France) and Andrea Carugati (Åarhus School of Business, Denmark & IÉSEG School of Management, France)
DOI: 10.4018/978-1-60566-142-1.ch002
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This chapter aims at defining a framework for the design of e-government services on cultural heritage. Starting from an analysis of three cases on digitisation of different types of cultural objects the authors highlight the problems existing in the creation of e-services on cultural heritage. These cases show the existence of four key issues in the development of this kind of information systems: digitisation, requirements engineering, standardization, and interoperability. The proposed framework addresses these issues focusing on the user requirements and the cultural object representation. Dynamic content exchange requires the use of a prescriptive framework for the development of cultural heritage Web sites. This chapter provides such a framework using observation from concrete applications and knowledge of information systems development methodologies.
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The Lisbon strategy for eEurope (EU Report, 2008) and the following eEurope 2002, eEurope 2005, eEurope+ and i2010 strategies, drafted as results of the activities of the European Council aim at making the European Union the most competitive and dynamic knowledge-based economy with improved economy and social cohesion by 2010. In concrete terms this means broadband and high-level Internet based services for the entire population of the European Union. The means envisioned to achieve this goal are largely based on increasing both demand and offer of e-services respectively from the public/users and the providers. The problem has been framed as a “chicken and egg” problem and the solution has therefore been to address both ends: increase government-side services and create a friendly legislation for the implementation and sale of broadband connections (EU Report, 2008). This chapter focuses on the demand side, that is, on the development of the public electronic services.

On the demand side, electronic government initiatives involve providing services in e-Government, e-Learning, e-Health, and e-Business (EU Report, 2008). While the efforts of e-Government are focusing on providing services to citizens in order to achieve higher efficiencies through automation (tax filing, certification, electronic voting, information provision, etc) one other important area of investment regards the facilitation of access to cultural resources. The regional and local cultural heritage (to be defined in a broad sense, from museums to regional gastronomy and folklore) is one of Europe’s greatest economic assets, and ICT (Information and Communication Technologies) and other advanced technologies can dramatically increase the possibility of its exploitation. Until now the government initiatives for the divulgation of electronic material on the local cultural heritage have been varied in nature and include the creation of portals for information on cultural events which is the most common model of exploitation today, the digitisation of artwork for archives, the creation of virtual tri-dimensional museum visits with tri-dimensional digitisation of art works, and the rendering of archaeological visits in digital formats (Carugati, Hadzilias, & Demoulin, 2005).

Nevertheless the potential of using electronic services for cultural heritage applications is far from being fully exploited and many initiatives have remained at the stage of pilot projects. Of these pilot projects few are completed and most contain only one or very few examples of art digitisation. Until now, experiences of use of ICT in cultural heritage sectors too often fail in providing valuable economic results due to a number of problems, and have generated disappointment among the potential players and beneficiaries. The main problems have been:

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Editorial Advisory Board
Table of Contents
Chapter 1
Claus Hohmann
This chapter introduces emotional digitalization as a phenomenon of future information systems. It argues that emotional digitalization is a... Sample PDF
Emotional Digitalization as Technology of the Post-Modern: A Reflexive Examination from the View of The Industry
Chapter 2
Elias A. Hadzilias, Andrea Carugati
This chapter aims at defining a framework for the design of e-government services on cultural heritage. Starting from an analysis of three cases on... Sample PDF
Bridging User Requirements and Cultural Objects: A Process-Oriented Framework for Cultural E-Services
Chapter 3
Samantha Bax, Tanya McGill
The technology acceptance model (TAM) is a popular model for the prediction of information systems acceptance behaviors, defining a causal linkage... Sample PDF
From Beliefs to Success: Utilizing an Expanded TAM to Predict Web Page Development Success
Chapter 4
George E. Heilman, Jorge Brusa
This study assesses the psychometric properties of a Spanish translation of Doll and Torkzadeh’s End- User Computing Satisfaction (EUCS) survey... Sample PDF
Assessing a Spanish Translation of the End-User Computing Satisfaction Instrument
Chapter 5
Ishraga Khattab, Steve Love
Over the last several years, the ubiquitous use of mobile phones by people from different cultures has grown enormously. For example, mobile phones... Sample PDF
Understanding the Impact of Culture on Mobile Phone Usage on Public Places: A Comparison between the UK and Sudan
Chapter 6
Netta Iivari
Users should participate in information technology (IT) artifact development, but it has proven to be challenging. This applies also in the open... Sample PDF
Discourses on User Participation: Findings from Open Source Software Development Context
Chapter 7
Anita Greenhill, Gordon Fletcher
In this article we build upon existing research and commentary from a variety of disciplinary sources, including information systems, organisational... Sample PDF
Exploring "Events" as an Information Systems Research Methodology
Chapter 8
Hannakaisa Isomäki
This chapter describes a study clarifying information systems (IS) designers’ conceptions of human users of IS by drawing on in-depth interviews... Sample PDF
Different Levels of Information Systems Designers' Forms of Thought and Potential for Human-Centered Design
Chapter 9
Barbara Jones, Angelo Failla, Bob Miller
Constant renewal of the self-image and self-knowledge of the organisation becomes part of the day-to-day knowledge-in-use of front-line... Sample PDF
Tacit Knowledge in Rapidly Evolving Organisational Environments
Chapter 10
Anastasia Papazafeiropoulou, Reshma Gandecha
Interpretive flexibility is a term used to describe the diverse perspectives on what a technology is and can or can not do during the process of... Sample PDF
Interpretive Flexibility Along the Innovation Decision Process of the UK NHS Care Records Service (NCRS): Insights from a Local Implementation Case Study
Chapter 11
Sylvie Albert, Rolland LeBrasseur
This article reviews the literature on networks and, more specifically, on the development of community telecommunication networks. It strives to... Sample PDF
Collaboration Challenges in Community Telecommunication Networks
Chapter 12
Mary R. Lind
In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the... Sample PDF
A De-Construction of Wireless Device Usage
Chapter 13
François-Xavier de Vaujany
The following chapter suggests a critical realistic framework, which aims at modeling sociotechnical change linked to end-users’ IT appropriation... Sample PDF
Modeling Sociotechnical Change in IS with a Quantitative Longitudinal Approach: The PPR Method
Chapter 14
Janet C. Dunlop
Today’s media are vast in both form and influence; however, few cultural studies scholars address the video gaming industry’s role in domestic... Sample PDF
The U.S. Video Game Industry: Analyzing Representation of Gender and Race
Chapter 15
Luciano Floridi
The article argues that Information Ethics (IE) can provide a successful approach for coping with the challenges posed by our increasingly... Sample PDF
Global Information Ethics: The Importance of Being Environmentally Earnest
Chapter 16
Philip Brey
In this chapter, I examine whether information ethics is culture relative. If it is, different approaches to information ethics are required in... Sample PDF
Is Information Ethics Culture-Relative?
Chapter 17
John Weckert
This chapter examines the concept of offence, both its giving and taking, and argues that such an examination can shed some light on global ethical... Sample PDF
Giving and Taking Offence in a Global Context
Chapter 18
Reima Suomi, Ari Serkkola, Markku Mikkonen
In this chapter we focus on the application of a mobile time reservation system for dental care. The specific application allocates cancelled... Sample PDF
GSM-Based SMS Time Reservation System for Dental Care
Chapter 19
Debra Howcroft, Robert McDonald
Both academics and practitioners have invested considerably in the information systems evaluation arena, yet rewards remain elusive. The aim of this... Sample PDF
An Ethnographic Study of IS Investment Appraisal
Chapter 20
Kevin Gallagher, Robert M. Mason
This chapter frames the requirements definition phase of systems design as a problem of knowledge transfer and learning between two communities of... Sample PDF
Reframing Information System Design as Learning Across Communities of Practice
Chapter 21
Tanya Bondarouk, Maarten van Riemsdijk
In this chapter, we conceptualize the implementation process associated with SAP_HR as an experiential learning one (Kolb, 1984), and analyze... Sample PDF
Successes and Failures of SAP Implementation: A Learning Perspective
Chapter 22
Pietro Murano, Patrik O’Brian Holt
Experimental work on anthropomorphic feedback in user interfaces has shown inconsistent results and researchers offer differing opinions as to the... Sample PDF
Anthropomorphic Feedback in User Interfaces: The Effect of Personality Traits, Context and Grice's Maxims on Effectiveness and Preferences
Chapter 23
Richard Diamond
This study explores decision premises that were used to manage and stabilise a complex technochange programme in a financial institution. Decision... Sample PDF
Several Simple Shared Stable Decision Premises for Technochange
Chapter 24
Alison Adam, Paul Spedding
This chapter considers the question of how we may trust automatically generated program code. The code walkthroughs and inspections of software... Sample PDF
Trusting Computers Through Trusting Humans: Software Verification in a Safety-Critical Information System
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