Broadband Quality Regulation: Perspectives from UK Users

Broadband Quality Regulation: Perspectives from UK Users

Yogesk K. Dwivedi (Swansea University, UK)
Copyright: © 2008 |Pages: 13
DOI: 10.4018/978-1-59904-783-6.ch010
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Abstract

Broadband is a technology still penetrating the telecommunication market and is seen as the most significant evolutionary step since the emergence of the Internet. However we argue that in the rush to achieve market share, insufficient attention has been paid to quality issues, the central theme of this chapter. Indeed, the concept of quality is a multi-faceted one, for which various perspectives can be distinguished. In this chapter, we take a look at broadband quality as perceived by users in the UK and report the result of a survey, which determined the users’ perception on broadband quality. The results of the survey show, that quality, though desired by many, has been short-changed by the desire to have access to the Internet via broadband at the lowest cost possible. However, this has not encouraged some consumers to take on broadband access despite some low prices offered by service providers as these low prices for broadband access is not commensurate to their needs.

Complete Chapter List

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Dedication
Table of Contents
Foreword
John de Ridder
Preface
Yogesh K. Dwivedi
Acknowledgment
Chapter 1
Yogesk K. Dwivedi
This chapter provides an introduction to this research monograph. The following section provides a definition of broadband, outlines broadband’s... Sample PDF
Introduction to Broadband Adoption and Usage Research
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Chapter 2
Yogesk K. Dwivedi
An examination of previous literature in the information systems (IS) area illustrates that researchers have not yet undertaken research on... Sample PDF
Conceptual Model for Examining Consumer Broadband Adoption, Usage, and Impact
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Chapter 3
Research Methodology  (pages 51-75)
Yogesk K. Dwivedi
The previous chapter formed a conceptual model aimed at examining broadband adoption, usage, and impact from the context of household consumers.... Sample PDF
Research Methodology
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Chapter 4
Yogesk K. Dwivedi
Chapter 2 described the proposed conceptual model that is used to understand the adoption, usage, and impact of broadband from the consumer... Sample PDF
Development of Survy Instrument: Exploratory Survey and Content Validity
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Chapter 5
Yogesk K. Dwivedi
The previous chapter (Chapter 4) described the development and validation of a survey instrument for the purpose of data collection in order to... Sample PDF
Development of Survey Instrument: Confirmatory Survey
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Chapter 6
Yogesk K. Dwivedi
The previous chapters (Chapters 4 and 5) described the development and validation of a survey instrument for the purpose of data collection in order... Sample PDF
Empirical Findings: Adoption, Usage, and Impact of Broadband
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Chapter 7
Yogesk K. Dwivedi
The previous chapter (Chapter 6) examined the differential usage of the Internet in broadband and narrowband environments. However, the previous... Sample PDF
Comparing the Current and Future Use of Electronic Services
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Chapter 8
Yogesk K. Dwivedi
The previous chapters (Chapters 6 and 7) presented the findings obtained from the survey conducted to examine the adoption, usage, and impact of... Sample PDF
Reflecting Upon the Empirical Findings: Validating the Conceptual Model
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Chapter 9
Yogesk K. Dwivedi
The penetration of the Internet and opportunities involving information and communication technologies (ICTs) have occurred at an escalating rate... Sample PDF
Exploring the Role of Broadband Adoption and Socio-Economic Characteristics in the Diffusion of Emerging E-Government Services
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Chapter 10
Yogesk K. Dwivedi
Broadband is a technology still penetrating the telecommunication market and is seen as the most significant evolutionary step since the emergence... Sample PDF
Broadband Quality Regulation: Perspectives from UK Users
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Chapter 11
Yogesk K. Dwivedi
This chapter provides a conclusion of the results and discussions of the UK case study research presented in this book. The chapter begins with an... Sample PDF
Conclusion: Contributions, Limitations, and Future Research Directions
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Chapter 12
Yogesk K. Dwivedi
The Netherlands has experienced a high uptake of broadband Internet amongst its population. However, the question remains whether there are any... Sample PDF
A Longitudinal Study to Investigate Consumer/User Adoption and Use of Broadband in the Netherlands
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Chapter 13
Yogesk K. Dwivedi
Broadband potentially has benefits for education, but in order to be beneficial it has to be used. In this chapter, we have investigated from a user... Sample PDF
Broadband in Dutch Education: Current Use, Experiences, and Thresholds
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Chapter 14
Yogesk K. Dwivedi
This chapter empirically examines factors affecting the adoption of broadband in the developing countries of Bangladesh and the Kingdom of Saudi... Sample PDF
Factors Affecting Consumer Adoption of Broadband in Developing Countries
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Chapter 15
Yogesk K. Dwivedi
This chapter presents the implications of the research discussed in this book and outlines future research trends in the area of consumer adoption... Sample PDF
Implications and Future Trends
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About the Contributors