Bureau of Housing Services (BHS)
Luis Felipe Luna-Reyes (Universidad de las Américas-Puebla, México), Theresa A. Pardo (Center for Technology in Government, University at Albany, New York, USA), Felipe Burgos Ochoátegui (Universidad de las Américas-Puebla, México) and Rocío Moreno Sanabria (Universidad de las Américas-Puebla, México)
Copyright: © 2007
One of the main problems of information systems development in multi-agency, inter-organizational projects is sustaining willingness to participate across many different and differently organized entities with multiple, and in some cases, mutually exclusive operating assumptions. This case describes such an environment. The New York State Bureau of Housing Services faces the dilemma of using its authority to compel homeless service providers to share information needed to develop a new information system versus seeking providers’ support to develop the system through collaboration.