Business Integration in the Insurance Industry: The Intermediary Side of the Question

Business Integration in the Insurance Industry: The Intermediary Side of the Question

V. Amorim (DEGEI, Universidade de Aveiro/I2S Informática—Sistemas e Serviços, Portugal) and S. Santana (DEGEI/CECE, Universidade de Aveiro, Campus de Santiago, Portugal)
DOI: 10.4018/978-1-59904-048-6.ch006
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Abstract

The insurance business bases heavily on data, information and knowledge processing. Hence, entities in the business need great connectivity and articulation between themselves. Information and Communication Technologies and Information Systems can provide that connectivity, both intra- and interorganizations, making it possible for participants to come closer and dialog better, reducing response times and costs, improving service to clients and, possibly, creating new business opportunities. In this chapter, we investigate, by means of a case study, how far the business of an intermediary integrates with other entities, using an electronic business platform built on Internet technologies. The conclusions drawn cannot be generalized to the whole industry. However, we firmly believe that they expose the problems faced by intermediaries and insurance companies in this industry all over the world when trying to integrate their business, and offer how the problems can be overcome so partners can fully benefit from the opportunities identified.

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Table of Contents
Preface
Maria Manuela Cruz-Cunha, Bruno Conceicao Cortes, Goran D. Putnik
Acknowledgments
Maria Manuela Cruz-Cunha, Bruno Conceicao Cortes, Goran D. Putnik
Chapter 1
G. D. Putnik, M. Manuela Cunham, B. Conceição Cortes, P. Silva Ávila
The phenomenon of the enterprise organizational reconfiguration and its dynamics as a business alignment enabler is discussed. Business alignment... Sample PDF
Enterprise Reconfiguration Dynamics and Business Alignment
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Chapter 2
J. Ramanathan
Today’s service-oriented organizations must embrace variation and learn to adapt to an externally driven environment. They also must deal with... Sample PDF
Co-Engineering Business, Information Use, and Operations Systems for IT-Enabled Adaptation
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Chapter 3
I. McKeachie
This chapter presents a case study of the empirical development and implementation of a commercially successful enterprise modeling framework and... Sample PDF
Dynamic Enterprise Modeling for Knowledge Worker Industries
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Chapter 4
K. E. Voges, M. F. Duarte Romero
Well-managed information is the basis of any successful enterprise. The current increase in information management capacity generates opportunities... Sample PDF
Enterprise Systems: Innovation, Development, and Advantages
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Chapter 5
R. Houe
Business integration requires that each partner can guarantee not only the quality of its products, but also the qualification and competence of its... Sample PDF
Competence Management for Business Integration
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Chapter 6
V. Amorim, S. Santana
The insurance business bases heavily on data, information and knowledge processing. Hence, entities in the business need great connectivity and... Sample PDF
Business Integration in the Insurance Industry: The Intermediary Side of the Question
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Chapter 7
Silvio Gonnet, Marcela Vegetti, Horacio Leone, Gabriela Henning
This contribution points out the various challenges associated to Supply Chain Management (SCM). SCM involves coordinating and integrating material... Sample PDF
SCOntology: A Formal Approach toward a Unified and Integrated View of the Supply Chain
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Chapter 8
M. Rabaey, H. Tromp, K. Vandenborre
In this ever faster changing world, organizations have to adapt quickly to changes in the market or its environment. Business integration, within... Sample PDF
Holistic Approach to Align ICT Capabilities with Business Integration
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Chapter 9
S. A. Carlsson
In this chapter, we focus the role of information systems (IS) integration in the context of corporate mergers and acquisitions (M&As). We address... Sample PDF
Managing Information Systems Integration in Corporate Mergers and Acquisitions
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Chapter 10
F. Aggogeri
This chapter explains how the successful theories about process integration can be implemented in different industrial fields by introducing a... Sample PDF
The Impact of the Process Integration on Business Management: Case Studies using Six Sigma Methodology
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Chapter 11
A. Draghici
This chapter explains knowledge management’s (KM) role for competitive advantage as a means of new business requirement in the knowledge-based... Sample PDF
New Business Requirements in the Knowledge-Based Society
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Chapter 12
G. D. Tripodi
This chapter is focused in conceptualizing and getting results on topics that contribute to the understanding of the Society of Knowledge, focused... Sample PDF
Intelligent Organizations: Knowledge Computing Management
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Chapter 13
V. Janev
This chapter introduces a business integration framework suitable for knowledge management in research and development (R&D) organizations in the... Sample PDF
Integration of Knowledge Resources in R&D Organizations: The Case of Mihajlo Pupin Institute
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Chapter 14
A. M. Fermoso Garcia
This chapter introduces different alternatives to store and manage jointly relational and eXtensible Markup Language (XML) data sources. Nowadays... Sample PDF
Business Information Integration from XML and Relational Databases Sources
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Chapter 15
Y. Zhao
The semantic Web suggests to annotate Web resources with machine-processable metadata; and ontologies, as means to conceptualize and structure... Sample PDF
Ontology Mapping Techniques in Information Integration
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Chapter 16
M. Stanojevic
In this chapter, a few software architectures and platforms are discussed in relation with their ability to cope with business integration problems... Sample PDF
Integration Platform for De-Centralized Investment Projects Appraisal
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About the Authors