E-Business Knowledge

E-Business Knowledge

Petter Gottschalk (Norwegian School of Management, Norway)
Copyright: © 2007 |Pages: 43
DOI: 10.4018/978-1-59904-060-8.ch005
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Abstract

This chapter documents some of the links between e-business and knowledge management systems that might be explored in future empirical research. The research propositions in this chapter illustrate the need for a contingent approach to knowledge management systems that are to support e-business. Knowledge management systems successfully supporting and improving e-business performance have to satisfy several requirements. First, they have to support the chosen e-business model(s). Second, they have to cause improvements through redesign of e-business processes. Furthermore, more advanced stage of knowledge management technology in terms of codification strategy will be more powerful and successful. These are some of the research propositions presented in this chapter, which represents a rich knowledge base for future empirical studies. The main objective of a knowledge management system (KMS) is to support the creation, transfer, and application of knowledge in organizations (Feng et al., 2005). Electronic business (e-business) is marketing, buying, selling, delivering, servicing, and paying for products, services, and information across networks linking an enterprise and its prospects, customers, agents, suppliers, competitors, allies, and complementors (Weill & Vitale, 2002). Several researchers emphasize the important role of knowledge management systems in e-business (e.g., El Sawy, 2001; Fahey et al., 2001; Holsapple & Singh, 2000; Malhotra, 2000, 2002; Plessis & Boon, 2004; Singh et al., 2004; Tsai et al., 2005). Garud and Kumaraswany (2005) argue that knowledge has emerged as a strategically significant resource for the firm. Accordingly, knowledge creation and transfer becomes a key factor to gain and sustain a competitive advantage (Sambamurthy & Subramani, 2005). E-business processes can create additional customer value through knowledge creation with customers (Kodama, 2005).

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Table of Contents
Foreword
Geoff Dean
Preface
Petter Gottschalk
Chapter 1
Petter Gottschalk
To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts... Sample PDF
Value Shop Configuration
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Chapter 2
Knowledge Management  (pages 10-26)
Petter Gottschalk
Knowledge is an important organizational resource. Unlike other inert organizational resources, the application of existing knowledge has the... Sample PDF
Knowledge Management
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Chapter 3
Petter Gottschalk
As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of... Sample PDF
Knowledge Management Systems
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Chapter 4
Petter Gottschalk
Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications... Sample PDF
Knowledge Technologies Stages
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Chapter 5
E-Business Knowledge  (pages 70-112)
Petter Gottschalk
This chapter documents some of the links between e-business and knowledge management systems that might be explored in future empirical research.... Sample PDF
E-Business Knowledge
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Chapter 6
Outsourcing Knowledge  (pages 113-191)
Petter Gottschalk
With changing business environments, the locus of value creation is no longer within the boundaries of a single firm, but occurs instead at the... Sample PDF
Outsourcing Knowledge
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Chapter 7
Insourcing Knowledge  (pages 192-215)
Petter Gottschalk
The term outsourcing can be studied further by using the opposite term of insourcing. Hirschheim and Lacity (2000) define insourcing as the practice... Sample PDF
Insourcing Knowledge
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Chapter 8
Governance Knowledge  (pages 216-254)
Petter Gottschalk
In many organizations, information technology has become crucial in the support, the sustainability and the growth of the business. This pervasive... Sample PDF
Governance Knowledge
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Chapter 9
Petter Gottschalk
Governments have become increasingly focused upon the setting of targets in efforts to improve the efficacy of police performance. However... Sample PDF
Police Investigation Knowledge
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Chapter 10
Law Firm Knowledge  (pages 288-318)
Petter Gottschalk
A law firm can be understood as a social community specializing in the speed and efficiency in the creation and transfer of legal knowledge... Sample PDF
Law Firm Knowledge
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