MLA
Berztiss, Alfs T. "Capability Maturity." Encyclopedia of Knowledge Management, edited by David Schwartz, IGI Global, 2006, pp. 24-29. https://doi.org/10.4018/978-1-59140-573-3.ch004
APA
Berztiss, A. T. (2006). Capability Maturity. In D. Schwartz (Ed.), Encyclopedia of Knowledge Management (pp. 24-29). IGI Global. https://doi.org/10.4018/978-1-59140-573-3.ch004
Chicago
Berztiss, Alfs T. "Capability Maturity." In Encyclopedia of Knowledge Management, edited by David Schwartz, 24-29. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-573-3.ch004
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