A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces

A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces

Bing Wang (Utah State University, USA) and David Paper (Utah State University, USA)
Copyright: © 2006 |Pages: 20
DOI: 10.4018/978-1-59904-396-0.ch001
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Abstract

This case study documents an organizational change intervention concerning the implementation of a novel information technology at a university-owned research foundation (URF). It evidences the disparate expectations and reactions by key actors toward the change event, marking a mismatch between a new paradigm required by the new technology and existing information technology practices. Drawing upon change management and management information systems (MIS) literature, we discuss the perceived change management issues hindering the change process at URF. Our discussion is tempered by a theoretical lens that attempts to integrate the literature bases drawn upon in this research. In particular, resistance from in-house IT specialists was observed as the strongest force obstructing the novel IT implementation. This study offers a forum to stimulate both researchers and practitioners to rethink the necessary elements required to enact change, especially with respect to novel IT implementations.

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Preface
Mehdi Khosrow-Pour
Chapter 1
Bing Wang, David Paper
This case study documents an organizational change intervention concerning the implementation of a novel information technology at a... Sample PDF
A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces
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Chapter 2
Maha Shakir, Dennis Viehland
The Health Board is one of the largest public health care providers in New Zealand (NZ). In early 1999, a supply chain optimization review... Sample PDF
The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board
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Chapter 3
K. R. Lang
The case study describes the implementation of a workflow management application at large media company. It shows how an organization created... Sample PDF
Workflow-Supported Invoice Management: The Case of a System Implementation
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Chapter 4
Nina McGarry, Tom Beckman
This case describes the difficulties and successes encountered in a reengineering effort. A team of consultants undertook reengineering the delivery... Sample PDF
Business Reengineering at a Large Government Agency
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Chapter 5
M. Sklar, I. Yermish
This case describes the process by which a conglomerate subsidiary of a larger enterprise chooses an ERP package. Conflicting goals faced by... Sample PDF
ERP Selection at AmBuildPro
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Chapter 6
J. Gebauer, H. Schad
This case enumerates how Lawrence Livermore National Laboratories’ Zephyr System demonstrates how emerging technologies can help streamline... Sample PDF
Building an Internet-Based Workflow System: The Case of Lawrence Livermore National Laboratories' Zephyr Project
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Chapter 7
D. Paper, J. Rodger
This case study describes the implementation of a novel information system that facilitates automation of business processes. The novel system... Sample PDF
Building Automation into Existing Business Processes
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Chapter 8
J.-P. Kuilboer
This case addresses many of the causes of IS project failure. It is based on an information system redesign project undertaken by a State Social... Sample PDF
Information Systems Redesign in a State Social Services Agency: A Case Study
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Chapter 9
J. Crnkovic, G. Petkovic
The case study describes a process of successful re-engineering small Yugoslavian showroom wholesale company (“Wissol”) during the period of economy... Sample PDF
Reengineering the Selling Process in a Showroom
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Chapter 10
T. Whalen, D. Wright
This case describes the Bell Online Institute (BOLI) which represents a radical change to the way Bell Canada provides internal training to its... Sample PDF
Business Process Reengineering for the Use of Distance Learning at Bell Canada
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Chapter 11
W. L. Kuechler
The case study describes the first four years of the radical reorganization of the Nevada Department of Motor Vehicles. The primary focus is on the... Sample PDF
Everyone's Watching: The Remarkably Public Reorganization of the Nevada Department of Motor Vehicles
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Chapter 12
David Paper, Steve Dickinson
This case, coauthored by a process improvement manager, looks at business process reengineering (BPR) and discusses how it has received considerable... Sample PDF
A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)
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Chapter 13
D. Paper
Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993;... Sample PDF
Reinventing Business Processes Through Automation: A Case Study
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Chapter 14
E. M.W. Ng, P. Banerjee
The case study describes the Dairy Farm Group of Companies which is a conglomerate of supermarkets, hypermarkets, convenience stores and drugstores... Sample PDF
The Dilemma of Dairy Farm Group between Redesigning of Business Processes and Rebuilding of Management Information Systems
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Chapter 15
G. Kim, J. Price
To facilitate the parent company’s push to gain market share, Heineken USA needed to be more responsive to market demand fluctuation. Because of the... Sample PDF
Heineken USA: Reengineering Distribution with HOPS
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Chapter 16
T. Sinkkonen
This case examines the business practices of a small company in North-West Tasmania and identifies problems and challenges for electronic supply... Sample PDF
Identifying Business Processes for, and Challenges to, Electronic Supply Chain Management: A Case Study in a Small Business in North-West Tasmania, Australia
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Chapter 17
P. Banerjee
The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and... Sample PDF
Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation
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Chapter 18
M. Schallert
Travel and related expenses account on average for 7% of an organization’s total operating costs and are escalating to be the second largest... Sample PDF
Business Process Redesign in Travel Management in an SAP R/3 Upgrade Project: A Case Study
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Chapter 19
S. Sarker
The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based... Sample PDF
Implementation Failure of an Integrated Software Package: A Case Study from the Far East
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Chapter 20
Erik Frokjaer, Helge Korsbaek
This case summarizes the organizational transformations in the Danish mapping, charting and geodata sector from the mid-eighties to the mid-... Sample PDF
The Managerial Challenges in the Transformation of the Danish Geodata Sector
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Chapter 21
Gurpreet Dhillon
The case study described in this chapter concerns the introduction of a new computer based integrated Clinical Information System (CIS) into a... Sample PDF
The Clinical Information System: A Case of Misleading Design Decisions
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