A Case Study of IT Chargeback in government Agency

A Case Study of IT Chargeback in government Agency

Dana Edberg (University of Nevada, Reno, USA) and William L. Kuechler Jr. (University of Nevada, Reno, USA)
DOI: 10.4018/978-1-59904-411-8.ch002
OnDemand PDF Download:


In 1997 the Nevada Legislature mandated the formation of an IT division for the Nevada Department of Public Safety (NDPS). Prior to this time the 14 separate divisions within the department had carried out their own IT functions. The legislature also mandated that the full, actual costs for the IT Department would be allocated to the divisions on the basis of use, a form of IT funding known as “hard money chargeback”. Complicating the issue considerably is the legal prohibition in Nevada of commingling funds from multiple sources for any project, including interdivisional IT projects. Five years after its creation, there is a widespread perception among users that the IT Division is ineffective. Both the IT manager and the department chiefs believe the cumbersome chargeback system contributes to the ineffectiveness. This case introduces the concept of chargeback, and then details an investigation into the “true costs of chargeback” by the chief of the NDPS’s IT Division.

Complete Chapter List

Search this Book:
Mehdi Khosrow-Pour
Chapter 1
Mathew J. Klempa, Lucy Siefert Wegner
This case sets forth automation philosophies and systems development processes associated with the University of Southern California’s “USCInfo”, an... Sample PDF
USCInfo: A High Volume, Integrated Online Library Resources Automation Project
Chapter 2
Dana Edberg, William L. Kuechler Jr.
In 1997 the Nevada Legislature mandated the formation of an IT division for the Nevada Department of Public Safety (NDPS). Prior to this time the 14... Sample PDF
A Case Study of IT Chargeback in government Agency
Chapter 3
Lisa Petrides, Sharon Khanuja-Dhall, Pablo Reguerin
This case details one institution’s attempts, at a departmental level, to develop an information system for planning and decision making. It looks... Sample PDF
The Politics of Information Management
Chapter 4
Petros Theodorou
In this study, the case of a firm is examined that is located in Northern Greece and has to make some decision regarding the modernisation of the... Sample PDF
A DSS Model that Aligns Business Strategy and Business Structure with Advanced Information Technology: A Case Study
Chapter 5
Ruth Guthrie, Conrad Shayo
The National Aeronautics and Space Administration (NASA) is a government organization, founded to explore space to better understand our own planet... Sample PDF
The Columbia Disaster: Culture, Communication& Change
Chapter 6
Mo Adam Mahmood, Gary J. Mann, Mark Dubrow
This instructional case, based on an actual firm’s experience (name changed), is intended to challenge student thinking with regard to the extent to... Sample PDF
AMERIREAL Corporation: Information Technology and Organizational Performance
Chapter 7
Hans Lehmann
This case tells the story of a Food Products Co-op from “Australasia” and their attempt to create a global information system. The Co-op is among... Sample PDF
The Australasian Food Products Co-Op: A Global Information Systems Endeavour
Chapter 8
Guisseppi A. Forgionne
The Department of the Army must provide its personnel with acceptable housing at minimum cost within the vicinity of military installations. To... Sample PDF
Better Army Housing Management Through Information Technology
Chapter 9
Pauline Ratnasingam
This teaching case focuses on Cisco’s experience with their trading partner, Compaq NZ, and the findings contribute to strategies on how businesses... Sample PDF
Success in Business-to-Business E-Commerce: Cisco New Zealand's Experience
Chapter 10
William S. Lightfoot
The CEO of a large United States-based manufacturer was angry. A service and support plan was not in place for a new line of electronic controls... Sample PDF
Call to Action: Developing a Support Plan for a New Product
Chapter 11
Ellen Christiaanse, Jan Damsgaard
Reasons behind the failure and success of large-scale information systems projects continue to puzzle everyone involved in the design and... Sample PDF
Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR
Chapter 12
Simpson Poon, Catherine Hardy, Peter Adams
The purpose of this case study is to highlight IS/IT governance arrangements in multi-layered organisations for the purpose of advancing knowledge... Sample PDF
Corporate Collapse and IT Governance within the Australian Airlines Industry
Chapter 13
Isabel Ramos, Daniel M. Berry
In the beginning of 1999, the CIO of a Portuguese company in the automobile industry was debating with himself whether to abandon or to continue... Sample PDF
Social Construction of Information Technology Supporting Work
Chapter 14
Wai K. Law, Karri Perez
GHI, an international service conglomerate, recently acquired a new subsidiary in an Asian country. A new information system was planned to... Sample PDF
Cross-Cultural Implementation of Information System
Chapter 15
Sherif Kamel
This chapter describes and analyzes the experience of the Egyptian government in spreading the awareness of information technology and its use in... Sample PDF
DSS for Strategic Decision Making
Chapter 16
Darren Dalcher
This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in... Sample PDF
Emergency: Implementing an Ambulance Despatch System
Chapter 17
Linda V. Knight, Theresa A. Steinbach, Diane M. Graf
While Seaboard Stock Exchange remains one of the top stock exchanges in the United States, its relative position in the world is slipping.... Sample PDF
Seaboard Stock Exchange's Emerging E-Commerce Initiative
Chapter 18
Michael J. Mol
This case weighs the advantages and disadvantages of going global. Ford presented its 1993 Mondeo model, sold as Mystique and Contour in North... Sample PDF
Ford Mondeo: A Model T World Car?
Chapter 19
Ann McCready, Andrew Doswell
The case study highlights the links between technical and no technical aspects of implementation and the complicated process of project management... Sample PDF
Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors
Chapter 20
George Kelley, Elizabeth A. Regan, C. Steven Hunt
To manage the rapidly growing demands and costs of providing campus print services, a regional university of about 9,000 students turned to a... Sample PDF
Implementation of a Network Print Management System: Lessons Learned
Chapter 21
Charalambos L. Iacovou
This case describes the installation of an IBM mainframe computer at the Royal Canadian University. The goal of the described project was to... Sample PDF
Managing the NICS Project at the Royal Canadian University
Chapter 22
Jakob Holden Iversen, Michael A. Eierman, George C. Philip
This case presents the problems encountered at Oshkosh Truck’s IT Call Center and PC Services, relating to improving productivity and user... Sample PDF
Improving PC Services at Oshkosh Truck Corporation
Chapter 23
Geoffrey S. Howard
LXS Ltd., a Toronto software house, has identified high market demand for their proposed new product called Estitherm, a Web-based software tool... Sample PDF
LXS Ltd. Meets Tight System Development Deadlines via the St. Lucia Connection
Chapter 24
Jerzy Kisielnicki
Bialystok City Hall is an organ of public administration. The city of Bialystok has 280,000 inhabitants. In result of the political transformation... Sample PDF
IT in Improvement of Public Administration
Chapter 25
Abul K. Bashirullah
The Universidad de Oriente was founded in 1958 and structured in five campuses, located in five different states in the south northeastern region of... Sample PDF
Library Networking of the Universidad de Oriente: A Case Study of Introduction of Information Technology
About the Editor