A Case Study for External Users

A Case Study for External Users

Roberto Paiano (University of Salento, Italy), Anna Lisa Guido (University of Salento, Italy) and Andrea Pandurino (University of Salento, Italy)
DOI: 10.4018/978-1-60566-300-5.ch007
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Abstract

The case of study in examination has the goal of realizing a Web application to support an operator of a tourist agency that wants to realize a tourist package according to the requirements of the customer. The operator has to organize the trip starting from the purchase of the flights or the railway ticket up to the booking of the service of car rental, of taxi, of the hotel or other tourist features. The proposed solution has to be that much closer to the demands of the user relative to the destination, to the dates and to the range of price that he/she will have pointed out.
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Introduction

The case of study in examination has the goal of realizing a Web application to support an operator of a tourist agency that wants to realize a tourist package according to the requirements of the customer. The operator has to organize the trip starting from the purchase of the flights or the railway ticket up to the booking of the service of car rental, of taxi, of the hotel or other tourist features. The proposed solution has to be that much closer to the demands of the user relative to the destination, to the dates and to the range of price that he/she will have pointed out.

The operator, to get the more proper solution of trip:

  • looks among the suppliers of services (fly companies, hotel, restaurants, etc.) those that are able better to satisfy the needs of the customer;

  • proposes to the customer the solutions;

  • when the operator identifies the pool of elements that better satisfy the requirement, he/she books on behalf of the customer;

  • once the confirmation from the supplier is received, the operator receives the payment from the customer;

  • After payment (cash or through credit card) is successfully received, the operator will send the confirmation to the suppliers.

The customer has to specify his/her preferences without constraints of pre-arranged solutions: it will be then the operator of the Web agency to take care to combine, according to the expressed demands (schedules, places of departure and arrival, price range, etc.) the results obtained by the various suppliers of services and to propose to the customer the found solutions. Once the customer has chosen the solution, the operator will purchase all of the necessary resources on behalf of the customer. The communication between the operator and the customer and between the operator and the supplier uses the Web as a preferential means. Finally, we observe that, for as it has been introduced, the process could be considered a process oriented at the inside users of the company, but it is studied here applying the methodology for the external users. This because, despite the operator works according to imposed directives (as it normally does in an intranet) he/she has large degrees of freedom in the selection of the price, of the most proper supplier and of the useful combination of the variables to make the travel package. In order to take decisions the operator needs of a navigation different from those that it would have in a classical intranet (for instance, before probably consulting the suppliers that operator, probably, will identify what offers best services at affordable prices for that specific customer); it is for this reason that it is preferred to use the methodological guidelines oriented at the external users.

Complete Chapter List

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Dedication
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
Table of Contents
Foreword
Paolo Paolini
Acknowledgment
Roberto Paiano
Chapter 1
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
The analysis of the business processes, realized through visits and interviews to the employees, must necessarily aim to provide for visibility to a... Sample PDF
Evolution of Business Process Notation
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Chapter 2
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
In this chapter, the main methodologies of Web application design established into the international scientific panorama are presented. Each of... Sample PDF
Web Information System Design Methodologies Overview
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Chapter 3
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
IDM provides also a good organization of pages with PIDM that, producing different views, allows focusing on different design aspects. IDM inherits... Sample PDF
Details About IDM Web Application Design Methodology
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Chapter 4
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
It is now clear that a careful initial phase of design, above all that it concerns for the complex Web information systems, it is essential to... Sample PDF
A Brief Introduction to Ontology
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Chapter 5
The Design Vision  (pages 106-130)
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
From the considerations made in the previous chapters, it emerges that the design of the complex Web information system must consider in a separate... Sample PDF
The Design Vision
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Chapter 6
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
There are several problems to face in the definition of the methodology of design object of this chapter. In regards to the internal users of the... Sample PDF
Web Application Process-Oriented Design for External Users
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Chapter 7
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
The case of study in examination has the goal of realizing a Web application to support an operator of a tourist agency that wants to realize a... Sample PDF
A Case Study for External Users
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Chapter 8
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
As more times underlined within this book, when the application is turned to the inside, users of the company that do not need information of... Sample PDF
Web Application Process-Oriented Design for Internal Users
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Chapter 9
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
The case immediately introduces it as a case strongly oriented to the logic of process and for which the operator, which in this context operates by... Sample PDF
Case Study for Internal Users
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Chapter 10
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
Surely, the design phase is one of the most important in the whole information system life cycle. The design phase allows realizing of the... Sample PDF
From the Model to the Code Generator
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Chapter 11
Technological Choices  (pages 233-252)
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
Referring back to how much was described in the preceding chapters, we introduce in this chapter the technological choices made up in order to... Sample PDF
Technological Choices
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Chapter 12
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
As it will be clearer subsequently, two different technologies will be used for realizing the generation of the code; the first one predominantly... Sample PDF
Tool to Support the Design Methdology: A Configurable Editor
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Chapter 13
Code Generators  (pages 287-310)
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
In this chapter, the design and the development of the code generating tools based on the technologies (described in Chapter XI) are presented. In... Sample PDF
Code Generators
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Chapter 14
Case Studies  (pages 311-352)
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
This chapter presents the detailed output of the two code generators showed in the previous chapter. For the first code generator software, the main... Sample PDF
Case Studies
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Chapter 15
Conclusions  (pages 323-358)
Roberto Paiano, Anna Lisa Guido, Andrea Pandurino
In this chapter, we briefly summarize the results achieved in this book, and we will provide some indications on possible future developments. In... Sample PDF
Conclusions
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About the Authors