Case Study: Knowledge Sharing, Communities of Practice, and Organizational Change at the World Bank Group

Case Study: Knowledge Sharing, Communities of Practice, and Organizational Change at the World Bank Group

Lesley Shneier (World Bank, USA)
DOI: 10.4018/978-1-59140-503-0.ch016
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Abstract

In October 1996, the president of World Bank Group, Mr. James Wolfensohn, announced that the Bank would become a “knowledge bank” to make development knowledge available and accessible to everyone. What happened after this public statement? How did people respond and react? This chapter provides an overview of the way this vision was put into effect in order to give readers a sense of how to carry out knowledge programs. The chapter focuses on the organizational change implications of knowledge programs and especially the role played by communities of practice (which we call” therapeutic groups” or “TGs” in changing the organizational culture. The journal describes the evolution from building a knowledge management system for collecting development know-how, to realizing the greater importance of connecting the people who know with those who need to know. The challenge facing the Bank is to continue improving the knowledge and learning programs, resolve issues involved in bringing these two sides together, and importantly, work deliberately to embed knowledge sharing behaviors in the business processes.

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Table of Contents
Preface
Miltiadis D. Lytras, Ambjörn Naeve
Acknowledgments
Chapter 1
Jerry Klein, Deniz Eseryel
Emerging technology has changed the focus of corporate learning systems from task-based, procedural training to knowledge-intensive problem-solving... Sample PDF
The Corporate Learning Environment
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Chapter 2
Kevin R. Parker
Before understanding the Semantic Web and its associated benefits, one must first be somewhat familiar with the enabling technologies upon which the... Sample PDF
Enabling Technologies for the Semantic Web
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Chapter 3
Jinwei Cao, Dongsong Zhang
Nowadays, many technologies that have been traditionally used for knowledge management are used in e-learning systems. This chapter explores some... Sample PDF
Knowledge Management Technologies for E-Learning: Semantic Web and Others
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Chapter 4
Tang-Ho Lê, Chadia Moghrabi, John Tivendell, Johanne Hachey, Jean Roy
In this chapter, we try to bridge the gap between e-learning, knowledge management (KM), and the Semantic Web (SW) by identifying the principle... Sample PDF
From Knowledge Management System to E-Learning Tool
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Chapter 5
Deniz Eseryel, U. Yeliz Eseryel, W. Allyn
Organizations are fast realizing that knowledge management (KM) is critical to achieve competitive sustainability. However, mere realization that KM... Sample PDF
Knowledge Management and Knowledge Management Systems
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Chapter 6
Torsten Priebe
The goal of this chapter is to show how Semantic Web technologies can help build integrative enterprise knowledge portals. Three main areas are... Sample PDF
Building Integrative Enterprise Knowledge Portals with Semantic Web Technologies
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Chapter 7
Achilleas Anagnostopoulos, Nikolaos Lampropoulos, Sotiris Michalakos
In this chapter, we approach some significant concepts consistent with knowledge and cognitive processes that are essential for any kind of... Sample PDF
Knowledge Agents: Exploiting the Community Paradigm for Collective Intelligence
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Chapter 8
Marko Rosic, Vlado Glavinic, Slavomir Stankov
Intelligent tutoring systems (ITS) are a generation of computer systems which provide students with learning and teaching environments adapted to... Sample PDF
Intelligent Tutoring Systems for the New Learning Infrastructure
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Chapter 9
Goran Shimic, Dragan Gasevic, Vladan Devedzic
This chapter emphasizes integration of Semantic Web technologies in intelligent learning systems by giving a proposal for an intelligent learning... Sample PDF
Classroom for the Semantic Web
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Chapter 10
Nikos Karacapilidis
This chapter discusses issues to be considered in the development of a framework with advanced e-collaboration features for learning purposes.... Sample PDF
Toward an Integrated E-Collaboration Framework for Learning Purposes
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Chapter 11
Miguel-Angel Sicilia
Learning activities can be considered the final outcome of a complex process inside knowledge intensive organizations. This complex process... Sample PDF
Ontology-Based Competency Management: Infrastructures for the Knowledge Intensive Learning Organization
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Chapter 12
Martin Dzbor, Enrico Motta, Arthur Stutt
Management literature recognizes that knowledge is replacing more traditional sources of competitive advantage, and perhaps the only sustainable... Sample PDF
From Knowledge Repository to Knowledge Space
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Chapter 13
Matteo Cristani
What is an ontology? Why is this relevant to a learning environment? It is quite well-established in recent investigations on information systems... Sample PDF
Ontologies and E-Learning: How to Teach a Classification
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Chapter 14
York Sure, Christoph Tempich, Sofia Pinto, Steffen Staab
Knowledge management solutions relying on central repositories sometimes have not met expectations, since users often create knowledge ad-hoc using... Sample PDF
A Case Study in Supporting Distributed, Loosely-Controlled and Evolving Engineering iconologies
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Chapter 15
Kazuhiko Shibuya
This chapter attempts to contribute toward exploring fundamental conceptualization on collaboration and pervasiveness in education. An assigned task... Sample PDF
Collaboration and Pervasiveness: Enhancing Collaborative Learning Based on Ubiquitous Computational Services
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Chapter 16
Lesley Shneier
In October 1996, the president of World Bank Group, Mr. James Wolfensohn, announced that the Bank would become a “knowledge bank” to make... Sample PDF
Case Study: Knowledge Sharing, Communities of Practice, and Organizational Change at the World Bank Group
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About the Authors