A Case Study of How Technology and Trust Enable the Projectized Team-Based Organization

Abstract

The phenomenon of projectized teams operating via teleworking and moving towards the virtual mode of operation is explored. The major developments in the relevant HRM and trust literature are covered prior to the consideration of how IT can enable the development of unconditional trust as part of the formation of projectized teams. The case study company is a small but rapidly growing enterprise in the technology and software industry. A model of its new organizational structure is developed and recommended steps for moving from a flexible work-based organization to a virtual organization are provided based on the case study and the literature. Finally, future challenges and recommendations for organizations using IT-enabled projectized teams are considered.