Challenges of Complex Information Technology Projects: The MAC Initiative

Challenges of Complex Information Technology Projects: The MAC Initiative

Teta Stamati (University of Athens, Greece), Panagiotis Kanellis (University of Athens, Greece) and Drakoulis Martakos (University of Athens, Greece)
Copyright: © 2006 |Pages: 22
DOI: 10.4018/978-1-59140-509-2.ch013
OnDemand PDF Download:


Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget, frequently with functionality falling short of contract. This case study provides a detailed account of an ill-fated initiative to centrally plan and procure, with the aim to homogenize requirements, an integrated applications suite for a number of British higher education institutions. It is argued that because systems are so deeply embedded in operations and organization and, as you cannot possibly foresee and therefore plan for environmental discontinuities, high-risk, ‘big-bang’ approaches to information systems planning and development must be avoided. In this context the case illustrates the level of complexity that unpredictable change can bring to an information technology project that aims to establish the ‘organizationally generic’ and the destabilizing effects it has on the network of the project’s stakeholders.

Complete Chapter List

Search this Book:
Table of Contents
Chapter 1
Amy Scott Metcalfe
In this chapter, I discuss the economic and political implications of knowledge management in higher education. First, I examine the linkages... Sample PDF
The Politcal Economy of Knowledge Management in Higher Education
Chapter 2
Lisa A. Petrides, Lilly Ngyuen
While the pressure of public accountability has placed increasing pressure on higher education institutions to provide information regarding... Sample PDF
Knowledge Management Trends: Challenges and Opportunities for Educational Institutions
Chapter 3
John Milam
This chapter provides an introduction to the use of ontologies and taxonomies in higher education. After a brief introduction to the nature of... Sample PDF
Ontologies in Higher Education
Chapter 4
George S. McClellan, Gary A. Cruz, Amy Scott Metcalfe, Richard L. Wagoner
While the strategic goals of Knowledge Management might seem new to the academy, higher education has been central to the growing Knowledge Economy... Sample PDF
Toward Technological Bload and Academic Technocracy: The Information Age and Higher Education
Chapter 5
Richard L. Wagoner
The implementation of knowledge management systems at universities can be tremendously costly in terms of both human and capital resources. One... Sample PDF
We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome
Chapter 6
José L. Santos
In this study, a selected university’s capacity to provide necessary and meaningful information under a KM framework in order to guide it through... Sample PDF
Institutional Research (IR) Meets Knowledge Management
Chapter 7
Lucie Sommer
Structuration theory, which examines the relationship between local and institutional structures, and organizational theory specific to the higher... Sample PDF
Revealing Unseen Organizations in Higher Education: A Study Framework and Application Example
Chapter 8
Veronica Diaz, Patricia McGee
This chapter analyzes the emergence of learning objects as a dynamic and interactive relationship between technology and the organization. We... Sample PDF
Distributed Learning Objects: An Open Knowledge Management Model
Chapter 9
Richard Smith, Brian Lewis, Christine Massey
Universities, among the oldest social institutions, are facing enormous pressures to change. There have always been debates about the university... Sample PDF
Policy Processes for Technological Change
Chapter 10
Bongsug Chae, Marshall Scott Poole
“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such... Sample PDF
Enterprise System Development in Higher Education
Chapter 11
Kandis M. Smith
The diffusion of an innovation takes, on an average, 25 years in an educational setting. Many factors contribute to this slow acceptance rate.... Sample PDF
Higher Education Culture and the Diffusion of Technology in Classroom Instruction
Chapter 12
Andy Borchers
This case describes the “wiring” of Watkins University (a fictional name for a real Midwestern university) between 1997 and 2003 as the university... Sample PDF
Wiring Watkins University: Does IT Really Matter?
Chapter 13
Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos
Although painstaking planning usually precedes all large IT development efforts, 80% of new systems are delivered late (if ever) and over budget... Sample PDF
Challenges of Complex Information Technology Projects: The MAC Initiative
Chapter 14
Bing Wang, David Paper
This case study documents an organizational change intervention concerning the implementation of a novel information technology at a... Sample PDF
A Case of an IT-Enabled Organizational Change Intervention: The Missing Pieces
Chapter 15
Amy Scott Metcalfe
The case studies presented offer several perspectives from which to better understand knowledge management in higher education. The questions... Sample PDF
Discussion Questions for the Case Studies
Selected Bibliography
KM Glossary
About the Authors