This chapter deals with the changeability of order management systems (OMS). OMS are here referred to complex commercial off-the-shelf software (CCOTS) used, for example, for enterprise resource planning (ERP). Due to turbulent conditions in the business environment, a permanent need for change is the defining challenge for enterprises. However, far too often the rigidity of today’s CCOTS-OMS does not allow users to implement the intended changes in the business organization. In order to deal with this challenge, a cybernetic model of order management is presented in this chapter. Additionally, a decision oriented software engineering and architectural design for CCOTS-OMS is sketched. The authors are convinced that these approaches enhance the changeability of the development and operation of CCOTS-OMS as well as their co-operation with a business organization.
Complete Chapter List
Jonas Hedman, Andreas Borell
Joachim Berlak, Bernhard Deifel
Edward W.N. Bernroider, Stefan Koch
Andrew Stein, Paul Hawking
Joachim Schelp, Frederic Rowohl
Gerald Grant, Aareni Uruthirapathy
Iftikhar U. Sikder, Aryya Gangopadhyay
Ted E. Lee, Robert Otondo, Bonn-Oh Kim, Pattarawan Prasarnphanich, Ernest L. Nichols Jr.
Andrew S. Borchers
M. R. Kraft, K. C. Desouza, I. Androwich
Narasimhaiah Gorla, Chow Y.K. Bennon
Roel W. Schuring, Ton A.M. Spil