A Close Look at Twelve Business Process Improvement Groups

A Close Look at Twelve Business Process Improvement Groups

Ned Kock (Texas A&M International University, USA)
DOI: 10.4018/978-1-59140-357-9.ch011
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Abstract

In this chapter, I provide a structured description of 12 business process improvement groups conducted at MAF Quality Management and Waikato University, both in New Zealand. I facilitated these groups based on the MetaProi methodology described earlier in this book, and the majority of the communication in these groups took place through an e-collaboration system. The group descriptions provided in this chapter and other group-related information have been used in several analyses discussed in previous chapters. Each group description comprises the following elements:

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