Cognitively Ergonomic Route Directions

Cognitive Aspects Of Route Directions

Route directions fascinate researchers in several fields. Since the 70s linguists and cognitive scientists have used verbal route directions as a window to cognition to learn about cognitive processes that reflect structuring principles of environmental knowledge (e.g., Klein, 1978). Over the last decade, the number of publications on various aspects of route directions has increased. Next to the general aspects of how to provide route directions and how to identify principles that allow us to define what makes route directions cognitively ergonomic, technical aspects of navigation support systems have become an additional focus. The question required from the latter perspective is part of a broader approach that aims to formally characterize the meaning (semantics) of spatial relations. In other words, if we want to bridge the gap between information systems and behavioral analysis we have to answer how we perform the transition from data to knowledge.

Several key elements can be identified based on psychological and linguistic literature on route directions that are pertinent for cognitively ergonomic route directions (Denis, 1997; Lovelace, Hegarty, & Montello, 1999; Tversky & Lee, 1999). These comprise the conceptualization of directions at decision points, the spatial chunking of route direction elements to obtain hierarchies and to change the level of granularity, the role of landmarks, the communication in different modalities, the traveling in different modes, and aspects of personalization (see Table 1). Most research on routes and route directions deals with navigation in urban structures such as street networks. The results discussed in this article focus on this domain.