Collaboration Methods and Tools for Operational Risk Management
Jürgen H.M. van Grinsven (AdvancedCollaboration.nl, The Netherlands and Delft University of Technology, The Netherlands), Marijn Janssen (Delft University of Technology, The Netherlands) and Henk de Vries (AdvancedCollaboration.nl, The Netherlands)
Copyright: © 2008
In this article, collaboration methods and tools are discussed for supporting multiple expert judgement issues. First, an overview of ORM will be provided by discussing the main phases of ORM. Second collaboration methods and tools are presented that can be used to support the multiple experts’ judgment and elicitation process and the role of experts is discussed. Finally research issues are discussed that need to be solved to leverage the full advantages of collaboration methods and tools as well as future developments.
Key Terms in this Chapter
Self-Assessment: Judgments by experts in financial institutions about their own work and processes to achieve a comprehensive and systematic review of the operational risks and control measures.
Facilitation Recipe: Specification of choices and actions that help a facilitator to organize group communication and coordinate problem solving activities.
Group Support Systems: A socio-technical system consisting of software, hardware, meeting procedures, facilitation support, and a group of meeting participants engaged in intellectual collaborative work.
Operational Risk Management: The identification, assessment and mitigation of operational risks.
Supporting Tool: A tool that can be used to support methods and help achieve some goal.
Expert Judgment: The degree of belief, based on knowledge and experience that an expert makes in responding to certain questions about a subject.
Operational Risk: The risk of direct or indirect loss resulting from inadequate or failed internal processes, people and systems or external events.
E-Collaboration Technique: Electronic technologies that enable collaboration among individuals engaged in a common task.