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E-Commerce as Knowledge Management: Managing Consumer Knowledge

Copyright © 2008. 20 pages.
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DOI: 10.4018/978-1-59904-933-5.ch226
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MLA

McLean, Rachel and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Knowledge." Knowledge Management: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 2768-2787. Web. 1 Nov. 2014. doi:10.4018/978-1-59904-933-5.ch226

APA

McLean, R., & Blackie, N. M. (2008). E-Commerce as Knowledge Management: Managing Consumer Knowledge. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2768-2787). Hershey, PA: Information Science Reference. doi:10.4018/978-1-59904-933-5.ch226

Chicago

McLean, Rachel and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Knowledge." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, ed. Murray E. Jennex, 2768-2787 (2008), accessed November 01, 2014. doi:10.4018/978-1-59904-933-5.ch226

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Abstract

This chapter constructs the concept of e-commerce as knowledge management. The socially constructed approach to knowledge management is adopted. Through qualitative research, rooted in the Social Constructionist-Critical Theory paradigm, the chapter examines how consumers use the Internet in commercially related activity. Through semi-structured interviews with consumers three main themes are identified and explored (interaction with commercial organizations, consumer-to-consumer interaction, power and control in business-to-consumer interaction). The chapter concludes that the Internet facilitates the construction and sharing of knowledge amongst consumers, but appears to strengthen barriers and boundaries between consumers and companies. An illustration of how companies could effectively utilize the Internet to communicate with customers is offered in an analysis of a discussion forum.
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Complete Chapter List

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Chapter 1
Jatinder N.D. Gupta, Sushil K. Sharma, Jeffrey Hsu
One of the key factors that distinguishes the intelligent business enterprise of the 21st century is the emphasis on knowledge and information.... Sample PDF
An Overview of Knowledge Management
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Chapter 2
Frank Land, Sevasti-Melissa Nolas, Urooj Amjad
The last decade of the 20th century saw the emergence of a new discipline within the realm of information systems, which became known as knowledge... Sample PDF
Theoretical and Practical Aspects of Knowledge Management
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Chapter 3
Murray E. Jennex
Alavi and Leidner (2001, p. 114) defined knowledge management systems (KMSs) as “IT-based systems developed to support and enhance the... Sample PDF
Knowledge Management Success Models
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Chapter 4
Helen Mitchell
Technology, having made rapid and extensive advances particularly in the area of communications, has opened opportunities for the gathering of... Sample PDF
Technology and Knowledge Management: Is Technology Just an Enabler or Does it also Add Value?
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Chapter 5
Erastos Filos
The chapter aims to present and explain the concept of the smart organization. This concept arose from the need for organizations to respond... Sample PDF
Smart Organizations in the Digital Age
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Chapter 6
Knowledge Sharing  (pages 73-80)
William R. King
Knowledge sharing (KS) is critical to organizations that wish to use their knowledge as an asset to achieve competitive advantage. Knowledge... Sample PDF
Knowledge Sharing
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Chapter 7
Ruidong Zhang
There are probably as many variations of knowledge management definitions as there are practitioners and researchers in the discipline. Complete... Sample PDF
Knowledge Management on the Web
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Chapter 8
Jurgis Samulevicius, Val Samonis
A major phenomenon of globalization, outsourcing is a complex and controversial issue. It occurs when companies contract out activities previously... Sample PDF
Business Process Outsourcing to Emerging Markets: A Knowledge Management Approach to Models and Strategies
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Chapter 9
Eliot Rich, Peter Duchessi
This case study looks at how to keep a knowledge management initiative going after it has been successful for a couple of years. This organization... Sample PDF
Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program
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Chapter 10
Knowledge Transfer  (pages 123-129)
William R. King
The term knowledge transfer (KT) is often used in a generic sense to include any exchange of knowledge between or among individuals, teams, groups... Sample PDF
Knowledge Transfer
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Chapter 11
Knowledge Management  (pages 130-143)
Petter Gottschalk
In an outsourcing relationship, the vendor and its clients need to transfer knowledge on a continuous basis. Relevant approaches to outsourcing... Sample PDF
Knowledge Management
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Chapter 12
Anne P. Massey, V. Rames, Mitzi M. Montoya-Weiss
Knowledge management (KM) has gained increasing attention since the mid-1990s. A KM strategy involves consciously helping people share and put... Sample PDF
Enhancing Performance Through Knowledge Management: A Holistic Framework
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Chapter 13
Taxonomies of Knowledge  (pages 162-170)
Phillip Ein-Dor
Knowledge management has become a major application of information technology (IT) and a major focus of IT research. Thus, it becomes increasingly... Sample PDF
Taxonomies of Knowledge
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Chapter 14
Sajjad M. Jasimuddin, Con Connell, Jonathan H. Klein
It is generally recognized that Walsh and Ungson (1991) “provided the first integrative framework for thinking about organizational memory”... Sample PDF
Understanding Organizational Memory
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Chapter 15
Inquiring Organizations  (pages 179-187)
Dianne Hall, David Croasdell
In order to manage knowledge and operate successfully in today’s information-intensive business environments, various organizational forms have... Sample PDF
Inquiring Organizations
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Chapter 16
Cesar Analide, Paulo Novais, José Machado, José Neves
The work done by some authors in the fields of computer science, artificial intelligence, and multi-agent systems foresees an approximation of these... Sample PDF
Quality of Knowledge in Virtual Entities
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Chapter 17
Wee Hin Leo Hin, Thiam-Seng Koh, Wei-Loong David Hung
This chapter reviews the current work in knowledge management (KM) and attempts to draw lessons from research work in situated cognition about the... Sample PDF
Knowledge Management, Communities of Practice, and the Role of Technology: Lessons Learned from the Past and Implications for the Future
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Chapter 18
Scott Paquette
As companies begin to develop competence in managing internal knowledge and applying it towards achieving organizational goals, they are setting... Sample PDF
Customer Knowledge Management
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Chapter 19
Murray E. Jennex
Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and... Sample PDF
A Survey of Internet Support for Knowledge Management/Organizational Memory Systems
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Chapter 20
Sushil K. Sharma, Jatinder N.D. Gupta, Nilmini Wickramasinghe
New technologies, increasingly demanding customers, new aggressive competitors, and innovations in products and value now characterize our current... Sample PDF
Information Technology Assessment for Knowledge Management
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Chapter 21
Glenn Munkvold
For organisations, the tension between integration and specialisation has become a key issue as the knowledge of work is becoming increasingly... Sample PDF
Practice-Based Knowledge Integration
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Chapter 22
Knowledge Representation  (pages 250-263)
Gian Piero Zarri
In 1982, Allen Newell introduced the “knowledge level” principle (Newell, 1982) and revolutionized the traditional way of conceiving the... Sample PDF
Knowledge Representation
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Chapter 23
Jeroen Kraaijenbrink, Fons Wijnhoven
As an academic field, knowledge management has concentrated on the creation, storage, retrieval, transfer, and application of knowledge within... Sample PDF
External Knowledge Integration
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Chapter 24
Sue Newell
Knowledge integration is a process whereby several individuals share and combine their information to collectively create new knowledge (Okhuysen &... Sample PDF
Understanding Innovation Processes
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Chapter 25
Murray E. Jennex
What does it take to build a successful knowledge management system (KMS)? Knowing the essential success factors is useful as it provides... Sample PDF
Knowledge Management System Success Factors
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Chapter 26
Fredrik Ericsson, Anders Avdic
This chapter introduces a framework of knowledge management systems acceptance labeled Requirements of Acceptance Model (RAM). It argues that... Sample PDF
Knowledge Management Systems Acceptance
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Chapter 27
Kam Hou Vat
The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based... Sample PDF
Knowledge Synthesis Framework
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Chapter 28
Jim Grieves
Ethics is the study of moral issues and choices. In organizations, such a study inevitably involves consideration of decision-making practices and... Sample PDF
Communities of Practice and Organizational Development for Ethics and Values
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Chapter 29
Social Capital Knowledge  (pages 313-323)
Daniel L. Davenport, Clyde W. Hosapple
Organizations have capabilities for creating and sharing knowledge (intellectual capital) that give them their distinctive advantage over other... Sample PDF
Social Capital Knowledge
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Chapter 30
Knowledge Communication  (pages 324-335)
Martin J. Eppler
Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences... Sample PDF
Knowledge Communication
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Chapter 31
Barry E. Atkinson, Frada Burstein
Knowledge of past activities, discoveries, and events is applied by businesses to support everyday operations in much the same manner that human... Sample PDF
Biological and Information Systems Approaches
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Chapter 32
G. Brent Hall, Michael G. Leahy
In the last half decade, there has been growing interest in the concept of collaborative geographic information systems (GIS) in support of decision... Sample PDF
Internet-Based Spatial Decision Support Using Open Source Tools
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Chapter 33
Uday Kulkarni, Ronald Freeze
As business professionals know, creating awareness of a problem and its impact is a critical first step toward the resolution of the problem. That... Sample PDF
Measuring Knowledge Management Capabilities
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Chapter 34
Javier Andrade, Juan Ares, Rafael García, Santiago Rodríguez, Maria Seoane, Sonia Suárez
The goal of educational methods is to allow the pupil the acquisition of knowledge. Even so, the way in which this aim is pursued originates four... Sample PDF
Knowledge Management as an E-Learning Tool
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Chapter 35
Miltiadis D. Lytras, Ambjörn Naeve, Athanasia Pouloudi
E-learning as a scientific field is in an era of transition. In the last decade, several scientific fields worked as reference disciplines for the... Sample PDF
Knowledge Management as a Reference Theory for E-Learning: A Conceptual and Technological Perspective
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Chapter 36
Audrey Grace, Tom Butler
In the knowledge economy, a firm’s intellectual capital represents the only sustainable source of competitive advantage; accordingly, the ability to... Sample PDF
Beyond Knowledge Management: Introducing Learning Management Systems
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Chapter 37
Mark E. Nissen, Raymond E. Levitt
Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and... Sample PDF
Computational Experimentation
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Chapter 38
Dov Dori
Capturing the knowledge about existing systems and analysis and design of conceived systems requires an adequate methodology, which should be both... Sample PDF
Object-Process Methodology
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Chapter 39
Alan Wild
This chapter questions the possibility of knowledge management in construction, other than among leading organisations handling a restricted... Sample PDF
Uncertainty and Information in Construction: From the Socio-Technical Perspective 1962-1966 to Knowledge Management - What Have We Learned?
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Chapter 40
Petter Gottschalk
As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of... Sample PDF
IT in Knowledge Management
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Chapter 41
Martina Sophia Lundin, Morten Thanning Vendelo
One of the oldest themes in information systems (IS) research concerns the relationship between developers and users of information systems. Over... Sample PDF
Using Inquiring Practice and Uncovering Exformation for Information Systems Development
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Chapter 42
Z. M. Ma
In recent years, greater global competition is pressuring organizations to produce industrial products with the shortest possible lead times, high... Sample PDF
Engineering Design Knowledge Management
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Chapter 43
Thomas Hahn, Bernhard Schmiedinger, Elisabeth Stephan
This chapter shows the integration of formal and informal knowledge and information exchange methodologies for an integrative product development... Sample PDF
Supporting Research and Development Processes Using Knowledge Management Methods
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Chapter 44
Sharman Lichtenstein, Craig M. Parker, Margaret Cybulski
The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge... Sample PDF
E-mail and Knowledge Creation: Supporting Inquiring Systems
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Chapter 45
Petter Gottschalk
Knowledge management systems refer to a class of information systems applied to manage organizational knowledge. These systems are IT applications... Sample PDF
Stages of Knowledge Management Systems
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Chapter 46
Ronald Maier, Thomas Hadrich
Knowledge management systems (KMSs) are seen as enabling technologies for an effective and efficient knowledge management (KM). However, up to date... Sample PDF
Knowledge Management Systems
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Chapter 47
Michael Boahene, George Ditsa
Knowledge Management and Knowledge Management Systems are slowly but surely capturing the attention of many organisations in a quest for competitive... Sample PDF
Conceptual Confusions in Knowledge Management and Knowledge Management Systems: Clarifications for Better KMS Development
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Chapter 48
Murray E. Jennex
Organizations are building and maintaining systems for managing organizational knowledge and memory. Users of these systems may not be at the same... Sample PDF
Internet Support for Knowledge Management Systems
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Chapter 49
Lisa J. Burnell, John W. Priest, John R. Durrett
An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its... Sample PDF
Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains
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Chapter 50
Rajesh Natarajan, B. Shekar
Knowledge management (KM) transforms a firm’s knowledge-based resources into a source of competitive advantage. Knowledge creation, a KM process... Sample PDF
Interesting Knowledge Patterns in Databases
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Chapter 51
Liana Razmerita
This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems... Sample PDF
User Modelling and Personalisation of Knowledge Management Systems
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Chapter 52
Doron Tauber, David G. Schwartz
Information systems research has clearly recognized that knowledge management systems (KMSs) have different characteristics and requirements than... Sample PDF
Integrating Knowledge Management with the Systems Analysis Process
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Chapter 53
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Knowledge management (KM), as a topic for academic research and practical implementation, has had a short history dating back only to the early... Sample PDF
Knowledge Management Processes
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Chapter 54
Shizhong Chen, Yanqing Duan, John S. Edwards
Knowledge management (KM) is an emerging discipline (Ives, Torrey & Gordon, 1997) and characterised by four processes: generation, codification... Sample PDF
Inter-Organisational Knowledge Transfer Process Model
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Chapter 55
Jean-Yves Fortier, Gilles Kassel
The main subject tackled in this article is the use of knowledge technologies to develop corporate memories or (stated more generally)... Sample PDF
Organizational Semantic Webs
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Chapter 56
Stefan Berger, Ulrich Remus
This chapter discusses the use of mobile applications in knowledge management (mobile KM). Today more and more people leave (or have to leave) their... Sample PDF
A Mobile Portal Solution for Knowledge Management
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Chapter 57
Organizational Structure  (pages 670-680)
Paul H.J. Hendriks
For many decades, organization scientists have paid considerable attention to the link between knowledge and organization structure. An early... Sample PDF
Organizational Structure
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Chapter 58
Logic and Knowledge Bases  (pages 681-691)
J. Grant, J. Minker
Knowledge bases (KBs) must be able to capture a wide range of situations. One must be able to represent and answer questions regarding indefinite... Sample PDF
Logic and Knowledge Bases
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Chapter 59
H. Ping ("Jack") Tseng, Yu-Cheng ("Vincent") Lin
Knowledge management (KM) has become an important term in the construction industry. Knowledge management involves creating, securing, capturing... Sample PDF
A Knowledge Management Portal System for Construction Projects Using Knowledge Map
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Chapter 60
Murray E. Jennex, Lorne Olfman
This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in... Sample PDF
A Model of Knowledge Management Success
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Chapter 61
Shih-Chen Liu, Lorne Olfman, Terry Ryan
This article presents the empirical testing of a theoretical model of knowledge management system success. The Jennex and Olfman model of knowledge... Sample PDF
Knowledge Management System Success: Empirical Assessment of a Theoretical Model
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Chapter 62
Christie M. Fuller, Rick L. Wilson
Neural networks (NN) as classifier systems have shown great promise in many problem domains in empirical studies over the past two decades. Using... Sample PDF
Extracting Knowledge from Neural Networks
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Chapter 63
Leopoldo E. Colmenares, Jim O. Otieno
An enterprise resource planning (ERP) system is an integrated set of programs that provides support for core organizational activities, such as... Sample PDF
Critical Success Factors of ERP Implementation
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Chapter 64
Raphael C.W. Phan
In this chapter, we discuss the security technologies that are important in guaranteeing the good quality of communication within smart... Sample PDF
Communication Security Technologies in Smart Organizations
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Chapter 65
Knowledge Visualization  (pages 781-793)
Martin J. Eppler, Remo A. Burkhard
Making knowledge visible so that it can be better accessed, discussed, valued, or generally managed is a longstanding objective in knowledge... Sample PDF
Knowledge Visualization
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Chapter 66
Brad C. Mason, Suzana Dragicevic
Environmental problems are multidimensional and usually complex. Collaborative integration of multiple forms of knowledge is one approach used to... Sample PDF
Web GIS and Knowledge Management Systems: An Integrated Design for Collaborative Community Planning
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Chapter 67
Geoffrey A. Walker
Many case studies have been undertaken about how informal, sponsored, and supported communities of practice operate within private and public sector... Sample PDF
Building a Dynamic Model of Community Knowledge Sharing
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Chapter 68
Adekunle Okunoye, Nancy Bertaux
Multiple case studies in India, The Gambia, and Nigeria are the background for an empirically grounded framework of knowledge management (KM).... Sample PDF
KAFRA: A Context-Aware Framework of Knowledge Management in Global Diversity
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Chapter 69
Oscar M. Rodriguez-Elias, Ana I. Martinez-Garcia, Aurora Vizcaino, Jesu´s Favela, Mario Piattini
Knowledge sharing is a collective process where the people involved collaborate with others in order to learn from them (Huysman & de Wit, 2000).... Sample PDF
Identifying Knowledge Flows in Communities of Practice
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Chapter 70
Kam Hou Vat
The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based... Sample PDF
IS Design for Community of Practice's Knowledge Challenge
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Chapter 71
Clyde W. Holsapple, Kiku Jones
Knowledge-based organizations (Holsapple & Whinston, 1987; Paradice & Courtney, 1989; Bennet & Bennet, 2003) are intentionally concerned with making... Sample PDF
Knowledge Management Strategy Formation
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Chapter 72
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Considerable research has been done in the recent past that compares the performance of different data mining techniques on various data sets (e.g.... Sample PDF
Knowledge Structure and Data Mining Techniques
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Chapter 73
Walter W.C. Chung, Colin K.S. Tam, Michael F.S. Chan
This paper provides a framework to implement quality function deployment (QFD) with knowledge management (KM) in the form of an integrated quality... Sample PDF
Integrated QFD and Knowledge Management System for the Development of Common Product Platform
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Chapter 74
Data Semantics  (pages 902-911)
Daniel W. Gillman
Almost every organization, public or private, for profit or non-profit, manages data in some way. Data is a major corporate resource. It is... Sample PDF
Data Semantics
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Chapter 75
Dolphy M. Abraham, Linda Leon
This article reviews current research and practice of knowledge management (KM) and inter-organizational learning in supply chain networks.... Sample PDF
Knowledge Management in Supply Chain Networks
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Chapter 76
Susan Imberman, Abdullah Uz Uz Tansel
With the advent of mass storage devices, databases have become larger and larger. Point-of-sale data, patient medical data, scientific data, and... Sample PDF
Frequent Itemset Mining and Association Rules
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Chapter 77
George Tsekouras, George Roussos
The value of knowledge assets in creating competitive advantage and subsequently wealth through innovation has never been greater (Teece, 1998). It... Sample PDF
Learning Networks and Service-Oriented Architectures
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Chapter 78
Veronica Diaz, Patricia McGee
This chapter analyzes the emergence of learning objects as a dynamic and interactive relationship between technology and the organization. We... Sample PDF
Distributed Learning Objects: An Open Knowledge Management Model
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Chapter 79
H. K. Yau, E. W.T. Ngai, T. C.E. Cheng
In this era of information, traditional practices, technologies, skills, and knowledge are becoming obsolete at a much faster pace than ever before.... Sample PDF
Conceptual Framework and Architecture for Agent-Oriented Knowledge Management Supported E-Learning Systems
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Chapter 80
Leon Sterling
The agent has existed as a concept for thousands of years. In the human context, an agent is a person that performs some task on your behalf, for... Sample PDF
Knowledge Management Agents
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Chapter 81
Athanasia Pouloudi, Vlatka Hlupic, George Rzevski
E-commerce has become a key aspect of the global business environment, causing fundamental changes in markets and organisational structures. This... Sample PDF
Intelligent Agents for Knowledge Management in E-Commerce: Opportunities and Challenges
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Chapter 82
Ping Chen, Wei Ding
As the education field is becoming increasingly technology heavy, more educational systems involve line or interactive training and tutoring... Sample PDF
Knowledge Management for Agent-Based Tutoring Systems
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Chapter 83
Mary Jane Lenard, Pervaiz Alam
This chapter examines the use of fuzzy clustering and expert reasoning for the identification of firms whose financial statements are affected by... Sample PDF
The Use of Fuzzy Logic and Expert Reasoning for Knowledge Management and Discovery of Financial Reporting Fraud
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Chapter 84
Enhanced Knowledge Warehouse  (pages 1029-1034)
Krzysztof Wecel, Witold Abramowicz, Pawel Jan Kalczynski
Enhanced knowledge warehouse (eKW) is an extension of the enhanced data warehouse (eDW) system (Abramowicz, 2002). eKW is a Web services-based... Sample PDF
Enhanced Knowledge Warehouse
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Chapter 85
El-Sayed Abou-Zeid
In the last decade a new generation of information systems (IS), such as enterprise resource planning, Web-based information systems and knowledge... Sample PDF
Autopoietic Approach for Information System Development
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Chapter 86
Irma Becerra-Fernandez, Rajiv Sabherwal
Rapid changes in the field of knowledge management (KM) have to a great extent resulted from the dramatic progress we have witnessed in the field of... Sample PDF
ICT and Knowledge Management Systems
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Chapter 87
Keith Patrick, Andrew Cox, Rahman Abdullah
Communities, whilst represented and apparent in their members, are most evident in the technological entity—the technology and tools that support... Sample PDF
Exploring the Selection of Technology for Enabling Communities
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Chapter 88
Kees Boersma, Sytze Kingma
In this article, we will analyze the cultural dimension of intranets as knowledge management tools within organizations. An intranet is an... Sample PDF
Intranet and Organizational Learning
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Chapter 89
Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio, Francesco M. Donini, Marina Mongiello
Resource retrieval addresses the problem of finding best matches to a request among available resources, with both the request and the resources... Sample PDF
Description Logic-Based Resource Retrieval
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Chapter 90
Knowledge Flow  (pages 1086-1095)
Vincent M. RibiŠre, Juan A. Roman
Various models and frameworks have been used to represent the flows of knowledge in an organization. The first and most popular of these remains the... Sample PDF
Knowledge Flow
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Chapter 91
Tobias Muller-Prothmann
Whilst the primary importance of informal communities of practice and knowledge networks in innovation and knowledge management is widely accepted... Sample PDF
Use and Methods of Social Network Analysis in Knowledge Management
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Chapter 92
Roberta Cuel, Paula Bouquet, Matteo Bonifacio
In dynamic markets (characterized by the specialization of work, outsourcing processes, just-in-time and distributed productions, etc.), firms have... Sample PDF
Distributed Knowledge Management
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Chapter 93
Capability Maturity  (pages 1117-1124)
Alfs T. Berztiss
The dependence of any organization on knowledge management is clearly understood. Actually, we should distinguish between knowledge management (KM)... Sample PDF
Capability Maturity
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Chapter 94
Sheila Price, Ron Summers
Issues and complexities that arise from the adoption of clinical knowledge management are explored within the context of delivering drugs to the... Sample PDF
Clinical Knowledge Management: The Role of an Integrated Drug Delivery
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Chapter 95
Vincent M. Ribiere, Francis D. Tuggle
The discipline of knowledge management (KM) is no longer emerging, but some organizations are still struggling to find the right approach that will... Sample PDF
The Role of Organizational Trust in Knowledge Management: Tool & Technology Use & Success
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Chapter 96
Virtue-Nets  (pages 1155-1163)
David Croasdell, Y. Ken Wang
David Skyrme (1999) has observed that knowledge workers exploit knowledge generated from business activities and turn it into business... Sample PDF
Virtue-Nets
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Chapter 97
Coopetition  (pages 1164-1175)
Claudia Loebbecke, Albert Angehrn
Behind the emerging digital façade, companies have started to operate in a distributed fashion. The intricate connectivity among these firms implies... Sample PDF
Coopetition
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Chapter 98
Jian Cai
Collaborative projects are relatively complex and, hence, are difficult to handle. Managing distributed knowledge among stakeholders in a systematic... Sample PDF
Knowledge Management Within Collaboration Processes: A Perspective Modeling and Analyzing Methodology
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Chapter 99
Pei-Di Shen, Chia-Wen Tsai
Knowledge is a limitless resource in the knowledge-based economy; therefore, organizations should learn, store, transfer and apply knowledge to add... Sample PDF
Web-Based Knowledge Management Model
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Chapter 100
Clyde W. Holsapple, K. D. Joshi
Many definitions of ontology are posited in the literature (see Guarino, 2004). Here, we adopt Gruber’s (1995) view which defines ontologies as... Sample PDF
Knowledge Management Ontology
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Chapter 101
M. Mehdi Owrang O.
Today, every corporation faces the problem of how to acquire, store, and share information. Knowledge management (KM) has been introduced to... Sample PDF
Discovering Implicit Knowledge from Data Warehouses
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Chapter 102
Robert J. Mockler, Dorothy G. Dologite
This chapter describes the characteristics and types of strategically focused knowledge management systems and the key conditions affecting their... Sample PDF
Strategically-Focused Enterprise Knowledge Management
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Chapter 103
Mentoring Knowledge Workers  (pages 1223-1230)
Ciara Heavin, Karen Neville
In an economic environment where organizations have been forced to take a step back and reevaluate their core competencies and ability to innovate... Sample PDF
Mentoring Knowledge Workers
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Chapter 104
RDF and OWL  (pages 1231-1244)
Gian Piero Zarri
As Web-based content becomes an increasingly important knowledge management resource, Web-based technologies are developing to help harness that... Sample PDF
RDF and OWL
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Chapter 105
Jörg Ontrup, Helge Ritter
The chapter shows how modern information retrieval methodologies can open up new possibilities to support knowledge management in healthcare. Recent... Sample PDF
Interactive Information Retrieval as a Step Towards Effective Knowledge Management in Healthcare
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Chapter 106
Christian Wagner
Much of today’s organizational knowledge still exists outside of formal information repositories and often only in people’s heads. While... Sample PDF
Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management
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Chapter 107
Nanya Patel, Vlatka Hlupic
One of the repercussions of the ever-rising popularity of knowledge management is a sudden increase in the number and range of knowledge management... Sample PDF
Technical Aspects of Knowledge Management: A Methodology for Commercial Knowledge Management Tool Selection
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Chapter 108
Guy Boy, Yvonne Barnard
Knowledge management in the design of safety-critical systems addresses the question of how designers can share, capitalize, and reuse knowledge in... Sample PDF
Knowledge Management in Safety-Critical Systems Analysis
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Chapter 109
Gilbert W. Laware
This chapter introduces the need for the World Wide Web to provide a standard mechanism so individuals can readily obtain data, reports, research... Sample PDF
Metadata Management: A Requirement for Web Warehousing and Knowledge Management
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Chapter 110
Subramanyam Vdaygiri, Stuart Goose
This chapter presents methods and technologies from Siemens Corporate Research that can assist in the process of creating multimedia collaborative... Sample PDF
Multimedia Capture, Collaboration and Knowledge Management
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Chapter 111
George Pallis, Konstantina Stoupa, Athena Vakali
The Internet (and networks overall) are currently the core media for data and knowledge exchange. XML is currently the most popular standardization... Sample PDF
Storage and Access Control Policies for XML Documents
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Chapter 112
Helen Mitchell
Rapid and extensive advances in technology, particularly in the area of communications, have had a considerable impact on the way organizations... Sample PDF
Technology and Knowledge Management
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Chapter 113
Nicolas Prat
Knowledge management (KM) is a multidisciplinary subject, with contributions from such disciplines as information systems (IS) and information... Sample PDF
A Hierarchical Model for Knowledge Management
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Chapter 114
László Zsolt Varga
This chapter introduces agent technology as a means of creating dynamic software systems for the changing needs of smart organizations. The notion... Sample PDF
Applications of Agent-Based Technologies in Smart Organizations
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Chapter 115
Michel J. Leseure, Naomi J. Brookes
This chapter presents IT solutions supporting knowledge management initiatives within project organizations. The first section describes the... Sample PDF
IT-Based Project Knowledge Management
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Chapter 116
Domain Ontologies  (pages 1419-1429)
Matteo Cristani, Roberta Cuel
In conceptual modeling we need to consider a general level of abstraction where the domain of interest is formalized in an independent way with... Sample PDF
Domain Ontologies
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Chapter 117
Knowledge Reuse  (pages 1430-1437)
Ilan Oshri
Knowledge reuse is the process through which knowledge is captured, validated, stored, and retrieved. Through the reuse of knowledge, organizations... Sample PDF
Knowledge Reuse
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Chapter 118
George M. Giaglis
Knowledge and Information Management (KIM) has existed as a separate field of scientific research for almost a decade. It is therefore surprising... Sample PDF
Directions and Trends in Knowledge Management Research: Results from an Empirical Analysis of European Projects
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Chapter 119
Todd Peachey, Dianne J. Hall, Casey Cegielski
Knowledge management (KM) is maturing as a research topic, although there is still debate among researchers over what constructs form its basis.... Sample PDF
Knowledge Management and the Leading Information Systems Journals: An Analysis of Trends and Gaps in Published Research
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Chapter 120
Document Search Practices  (pages 1464-1472)
Karen L. Corral, Ryan C. LaBrie, Robert D. St.Louis
A large portion of the knowledge of most organizations is contained in electronic documents. For users to get pertinent information from the... Sample PDF
Document Search Practices
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Chapter 121
Yongtae Park, Yongtae Kim, Intae Kang
This chapter proposes a framework for designing knowledge management system (KMS) for R&D organization. Broadly, KMS comprises two principal... Sample PDF
On the Design of Knowledge Management System for R&D Organization: Integration of Process Management and Contents Management
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Chapter 122
Petros A.M. Gelepithis, Nicole Parillon
Although the debate on the nature of ‘knowledge’ and ‘information’ is far from settled, it is now taken for granted throughout the academic world... Sample PDF
Knowledge Management: Analysis and Some Consequences
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Chapter 123
Knowledge Sharing Barriers  (pages 1491-1501)
Keith L. Lindsey
To ensure continued existence, an organization must develop ways to share the knowledge that is possessed within that organization with the people... Sample PDF
Knowledge Sharing Barriers
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Chapter 124
José L. Santos
In this study, a selected university’s capacity to provide necessary and meaningful information under a KM framework in order to guide it through... Sample PDF
Institutional Research (IR) Meets Knowledge Management
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Chapter 125
Brigette McGregor-MacDonald
This case study reflects the work of a global organization in its knowledge management efforts to sustain and transfer learning from a global... Sample PDF
A Knowledge Management Case Study in Developing, Documenting, and Distributing Learning
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Chapter 126
Dissemination in Portals  (pages 1521-1536)
Steven Woods, Stephen R. Poteet, Anne Kao, Lesley Quach
While there are many aspects to managing corporate knowledge, one key issue is how to disseminate corporate documents with appropriate context. Upon... Sample PDF
Dissemination in Portals
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Chapter 127
Dynamic Taxonomies  (pages 1537-1546)
Giovanni M. Sacco
End-user interactive access to complex information is one of the key functionalities of knowledge management systems. Traditionally, access... Sample PDF
Dynamic Taxonomies
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Chapter 128
Wen-Jang Kenny Jih, Marilyn M. Helms, Donna Taylor Mayo
The Internet-enabled e-commerce field provides capabilities for firms in all sectors to reach global buyers and suppliers. Knowledge management... Sample PDF
Effects of Knowledge Management on Electronic Commerce: An Exploratory Study in Taiwan
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Chapter 129
Knowledge Intermediation  (pages 1568-1578)
Enrico Scarso, Ettore Bolisani, Matteo Di Biagi
Since knowledge is increasingly regarded as the central source of competitive advantage, a “cognitive” interpretation of business activities becomes... Sample PDF
Knowledge Intermediation
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Chapter 130
Juin-Cherng Lu, Chia-Wen Tsai
This chapter is an exploratory investigation of the relationship and interaction between the learning organization and organizational learning in... Sample PDF
An Investigation to an Enabling Role of Knowledge Management Between Learning Organization and Organizational Learning
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Chapter 131
Scott P. Schaffer, Ian Douglas
Considerable effort has been devoted recently to development of systems or platforms that manage the learning, performance, or knowledge delivered... Sample PDF
Integrating Knowledge, Performance, and Learning Systems
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Chapter 132
Patrick S.W. Fong
Designing a product or service does not form a complete and coherent body of knowledge that can be precisely documented or even articulated by a... Sample PDF
Working and Learning in Interdisciplinary Project Communities
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Chapter 133
Knowledge Integration  (pages 1615-1624)
Hans Berends, Hans van der Bij, Mathien Weggeman
In most organizations, specialized knowledge is dispersed over organization members (Tsoukas, 1996). Organization members have different educational... Sample PDF
Knowledge Integration
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Chapter 134
Volker Derballa, Key Pousttchi
IT support for knowledge management (KM) is a widely discussed issue. Whereas an overemphasis on technology is often criticized, the general... Sample PDF
Mobile Technology for Knowledge Management
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Chapter 135
Carolyn McKinnell Jacobson
As Peter Drucker (2000) has pointed out, the foundation of the 21st century organization is no longer money or capital or even technology; it is... Sample PDF
Knowledge Sharing Between Individuals
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Chapter 136
Stuart D. Galup, Ronald Dattero, Richard C. Hicks
Data, information, and knowledge are three related but not interchangeable concepts. Data are a set of discrete, objective facts about events.... Sample PDF
Client/Server and the Knowledge Directory
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Chapter 137
William Money, Arch Turner
This article presents the results of a study investigating the applicability of Davis’ Technology Acceptance Model (TAM) to user acceptance of a... Sample PDF
Assessing Knowledge Management System User Acceptance with the Technology Acceptance Model
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Chapter 138
Hideo Yamazaki
The aim of this article is to introduce an Eastern CoPs’ specific approach that is quite different from that of Western communities. In a... Sample PDF
Open Collectivism and Knowledge Communities in Japan
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Chapter 139
Tunç Medeni
Over the last decade the fields of knowledge management and organizational learning have developed rapidly, showing increasing diversity and... Sample PDF
Tacit-Explicit and Specific-General Knowledge Interactions in CoPs
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Chapter 140
Scott Paquette
For knowledge to create value in an organization, whether tacit or explicit, it must have the ability to be shared among employees. This intentional... Sample PDF
Communities fo Practice as Facilitators of Knowledge Exchange
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Chapter 141
Eric W. Stein
A Community of Practice (CoP) is an organizational form receiving increasing attention as a structure for sense making, knowledge management and... Sample PDF
A Qualitative Study of the Characteristics of a Community of Practice for Knowledge Management and Its Success Factors
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Chapter 142
Ajumobi Udechukwu, Ken Barker, Reda Alhajj
Communities of practice (CoPs) may be described as groups whose members regularly engage in sharing and learning, based on common interests (Lesser... Sample PDF
Knowledge Extraction and Sharing in External Communities of Practice
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Chapter 143
Frada Burstein, Henry Linger
In modern organizations, the major role of knowledge management is supporting knowledge work. The concept of knowledge work assumes not only task... Sample PDF
Task-Based Knowledge Management
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Chapter 144
Bonnie Rubenstein-Montano
Knowledge management serves to create value from an organization’s intangible assets. Many organizations have adopted knowledge management practices... Sample PDF
Virtual Communities as Role Models for Organizational Knowledge Management
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Chapter 145
Virtual Teaming  (pages 1748-1752)
Brenda Elshaw
Given the ongoing advances in technology and the consequent changes in the work environment with the introduction of a mobile workforce, it is... Sample PDF
Virtual Teaming
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Chapter 146
Organisational Storytelling  (pages 1753-1761)
N. A.D. Connell
In this article we consider some of the ways in which narrative approaches might contribute towards a better understanding of organisational... Sample PDF
Organisational Storytelling
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Chapter 147
Jennifer Lewis Priestly
Increasingly, knowledge is recognized as a critical asset, where a firm or an individual’s competitive advantage flows from a unique knowledge base.... Sample PDF
Knowledge Transfer within Interorganizational Networks
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Chapter 148
Emmanuelle Vaast
Communities of practice (CoPs) are key to today’s knowledge management (Schultze & Leidner, 2002; Von Krogh, 2002). Moreover, the capability of... Sample PDF
Intranet Use and the Emergence of Networks of Practice
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Chapter 149
Robin Teigland, Molly McLure Wasko
The concept of a community of practice is emerging as an essential building block of the knowledge economy. A community of practice consists of a... Sample PDF
Knowledge Exchange in Networks of Practice
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Chapter 150
Victoria Yoon, Barbara Broome, Rahul Singh, Tor Guimaraes
Emerging agent-based systems offer a new means of effectively managing knowledge to address complex decision processes, thereby enabling solutions... Sample PDF
Using Agent Technology for Company Knowledge Management
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Chapter 151
Chad Saunders
Given the reliance on knowledge-based resources over traditional assets, the professional context serves as a heightened environment in which to... Sample PDF
Knowledge Sharing in Legal Practice
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Chapter 152
Petter Gottschalk
Law enforcement is of concern to law firms. A law firm can be understood as a social community specializing in the speed and efficiency in the... Sample PDF
Knowledge Management in Law Firms
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Chapter 153
Dieter Fink, Georg Disterer
For professional service firms, such as consultants, accountants, lawyers, architects, and engineers, knowledge is a capacity to act. Knowledge can... Sample PDF
Knowledge Management in Professional Service Firms
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Chapter 154
Hyung Seok Jeong, Dolphy M. Abraham, Dulcy M. Abraham
This article reviews current research and practice of knowledge management (KM) in the management of Civil infrastructure systems. Civil... Sample PDF
Knowledge Management in Civil Infrastructure Systems
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Chapter 155
Sushil K. Sharma, Nilmini Wickramasinghe, Jatinder N.D. Gupta
Healthcare organizations are facing many challenges in the 21st Century due to changes taking place in global healthcare systems. Spiraling costs... Sample PDF
Knowledge Management in Healthcare
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Chapter 156
Kostas Metaxiotis
The healthcare environment is changing rapidly, and effective management of the knowledge base in this area is an integral part of delivering... Sample PDF
Healthcare Knowledge Management
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Chapter 157
A. E. Wahle, W. A. Groothuis
There are many arguments why healthcare organizations need knowledge management. In The Netherlands, there are some things going on, like a new... Sample PDF
How to Handle Knowledge Management in Healthcare: A Description of a Model to Deal with the Current and Ideal Situation
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Chapter 158
Rajeev K. Bali, Ashish Dwivedi, Raouf Naguib
The objective of this chapter is to examine some of the key issues surrounding the incorporation of the Knowledge Management (KM) paradigm in... Sample PDF
Issues in Clinical Knowledge Management: Revising Healthcare Management
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Chapter 159
Rajeev K. Bali, A. N. Dwivedi, R.N.G. Naguib
This case study is based on data collected from a prominent UK-based healthcare software house (Company X Ltd). The organization specializes in... Sample PDF
Knowledge Management for Healthcare: Using Information and Communication Technologies for Decision Making
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Chapter 160
Martin Orr
Health information privacy is one of the most important and contentious areas in the development of Health Knowledge Systems. This chapter provides... Sample PDF
The Challenge of Privacy and Security and the Implementation of Health Knowledge Management Systems
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Chapter 161
Murali Raman, Terry Ryan, Lorne Olfman
This article is about the design and implementation of an information system, using Wiki technology to improve the emergency preparedness efforts of... Sample PDF
Knowledge Management Systems for Emergency Preparedness: The Claremont University Consortium Experience
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Chapter 162
Tim Murphy, Murray E. Jennex
This article explores the use of knowledge management with emergency information systems. Two knowledge management systems that were utilized during... Sample PDF
Knowledge Management and Hurricane Katrina Response
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Chapter 163
Stephen D. Durbin, Doug Warner, J. Neal Richter, Zuzana Gedeon
This chapter introduces practical issues of information navigation and organizational knowledge management involved in delivering customer service... Sample PDF
Organic Knowledge Management for Web-Based Customer Service
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Chapter 164
Charles Dennis, David Marsland, Tony Cockett
Shopping centers are an important part of the UK economy and have been the subject of considerable research. Relying on complex interdependencies... Sample PDF
Opportunities for Data Mining and Customer Knowledge Management for Shopping Centres
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Chapter 165
François Pachet
Is music a form of knowledge? Probably not, even if music is undoubtedly an important part of our cultural heritage. Music is not a type of... Sample PDF
Musical Metadata and Knowledge Management
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Chapter 166
Ivy Chan, Patrick Y.K. Chau
Knowledge is increasingly recognized as providing a foundation for creating core competencies and competitive advantages for organizations, thus... Sample PDF
Why Knowledge Management Fails: Lessons from a Case Study
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Chapter 167
Ivy Chan, Patrick Y.K. Chau
Knowledge is increasingly recognized to provide a foundation for creating core competences and competitive advantages for organizations, making... Sample PDF
Getting Knowledge Management Right: Lessons from Failure
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Chapter 168
Knowledge Organizations  (pages 2036-2046)
Daniel L. Davenport, Clyde W. Hosapple
An important endeavor within the field of knowledge management (KM) is to better understand the nature of knowledge organizations. These are... Sample PDF
Knowledge Organizations
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Chapter 169
Intellectual Capital  (pages 2047-2056)
HY Sonya Hsu, Peter P. Mykytyn Jr.
Today’s economy is characterized by a rapid rate of change, globalization, and knowledge-intensive products. This makes knowledge management (KM)... Sample PDF
Intellectual Capital
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Chapter 170
Cindi Smatt, Molly McLure Wasko
The concept of a community of practice is emerging as an essential building block of the knowledge economy. Brown and Duguid (2001) argue that... Sample PDF
Discovering Communities of Practice Through Social Network Analysis
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Chapter 171
Social Network Analysis  (pages 2060-2069)
David J. Dekker, Paul H.J. Hendriks
In knowledge management (KM), one perspective is that knowledge resides in individuals who interact in groups. Concepts as communities-of-practice... Sample PDF
Social Network Analysis
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Chapter 172
Reed E. Nelson, HY Sonya Hsu
Social networks—the sets of relations that link individuals and collectives—have implications for the speed and effectiveness with which knowledge... Sample PDF
A Social Network Perspective on Knowledge Management
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Chapter 173
V. P. Kochikar, Kavi Mahesh, C. S. Mahind
This chapter presents the detailed architecture that Infosys has deployed for implementing KM internally, and the company’s experiences in using... Sample PDF
Knowledge Management in Action: The Experience of Infosys Technologies
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Chapter 174
Ahmed Abdel Krader Hussein, Khaled Wahba
Over the last two years Knowledge Management has become the latest hot topic in the business world. Companies are realizing that their competitive... Sample PDF
The Readiness of IDSC to Adopt Knowledge Management
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Chapter 175
Dorothy Leidner, Maryam Alavi, Timothy Kayworth
Knowledge management (KM) approaches have been broadly considered to entail either a focus on organizing communities or a focus on the process of... Sample PDF
The Role of Culture in Knowledge Management: A Case Study of Two Global Firms
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Chapter 176
Rafael Andreu, Sandra Sieber
In this article we discuss how knowledge and learning contribute to developing sustainable competitive advantages in firms. We argue that effective... Sample PDF
External and Internal Knowledge in Organizations
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Chapter 177
Hauke Heier, Hans P. Borgman, Andreas Manuth
The case study describes the issues surrounding the expansion of the community-based knowledge management system (KMS) ShareNet to the research and... Sample PDF
Siemens: Expanding the Knowledge Management System ShareNet to Research & Development
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Chapter 178
Ari-Veikko Anttiroiko
New public management and the more recent concept of new public governance have become the dominant management doctrines in the public sector.... Sample PDF
Strategic Knowledge Management in Public Organizations
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Chapter 179
Darren Mundy, David W. Chadwick
As the healthcare industry enters the era of knowledge management it must place security at the foundation of the transition. Risks are pervasive to... Sample PDF
Secure Knowledge Management for Healthcare Organizations
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Chapter 180
Jayanth G. Paraki
Knowledge management (KM) can be defined as the discovery and dissemination of new knowledge. It has also been defined as the efficient utilisation... Sample PDF
Knowledge Management in Telemedicine
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Chapter 181
Kevin C. Desouza
The medical field in recent years has been facing increasing pressures for lower cost and increased quality of healthcare. These two pressures are... Sample PDF
Knowledge Management in Hospitals
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Chapter 182
Nikolaos Giannakakis, Efstratios Poravas
In the last decades, the amount of information has risen because of the technology revolution. The need for organizing information, in a way that... Sample PDF
Knowledge Management in Medicine
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Chapter 183
John Gammack, Pranay Desai, Kuldeep Sandhu, Heidi Winklhofer
In this chapter we look at knowledge management in India with particular regard to the pharmaceutical industry. In India, changes in government... Sample PDF
Knowledge Management in Indian Companies: Benchmarking the Pharmaceutical Industry
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Chapter 184
Odysseas Hirakis, Spyros Karakounos
The aim of this chapter is to explain the role of knowledge management and how it can be successfully applied in the area of healthcare in order to... Sample PDF
Goals and Benefits of Knowledge Management in Healthcare
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Chapter 185
Wen-Jang Kenny Jih, Cheng-Hsui Chen, Ying-Hsiou Chen
From the knowledge management point of view, the fundamental mission of hospital management is the delivery of quality medical services, utilizing... Sample PDF
Effects of Knowledge Management Implementation in Hospitals: An Exploratory Study in Taiwan
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Chapter 186
J. David Johnson
The Cancer Information Service is a knowledge management organization, charged with delivering information to the public concerning cancer. This... Sample PDF
Organizing for Knowledge Management: The Cancer Information Service as an Exemplar
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Chapter 187
Suzanne Zyngier
There are many barriers to the implementation of knowledge management (KM) strategies. These include the lack of time and financial resources... Sample PDF
Knowledge Management Governance
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Chapter 188
Niki Lambropoulos
Correspondence between everyday and scientific life is a blessing (Warren & Jahoda, 1966). Although virtual communities are nowadays widely... Sample PDF
Human Resources and Knowledge Management Based on E-Democracy
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Chapter 189
Dongming Xu, Huaiqing Wang
Knowledge management (KM) and e-learning are two concepts that address the requirements of lifelong learning. Over the past several years, there has... Sample PDF
Integration of Knowledge Management and E-Learning
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Chapter 190
Amy Scott Metcalfe
In this chapter, I discuss the economic and political implications of knowledge management in higher education. First, I examine the linkages... Sample PDF
The Politcal Economy of Knowledge Management in Higher Education
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Chapter 191
Learning in Organizations  (pages 2314-2323)
Irena Ali, Leoni Warne, Celina Pascoe
In work life, socially based learning occurs all the time. We learn from interactions between peers, genders, functional groups, and across... Sample PDF
Learning in Organizations
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Chapter 192
Mapping Group Knowledge  (pages 2324-2333)
Duncan Shaw
During group meetings it is often difficult for participants to effectively: share their knowledge to inform the outcome; acquire new knowledge from... Sample PDF
Mapping Group Knowledge
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Chapter 193
Bendik Bygstad
The promise of knowledge management systems is challenged by implementation problems. This CRM case illustrates that technology-driven approaches... Sample PDF
Some Implementation Challenges of Knowledge Management Systems: A CRM Case Study
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Chapter 194
Juan C. Real, Antonio Leal, Jose L. Roldan
The traditional way of measuring learning as a result has been through the so-called learning and experience curves. The learning curves, developed... Sample PDF
Measuring Organizational Learning as a Multidimensional Construct
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Chapter 195
Fung Fai Ng
Development of a ‘knowledge society’ affects not only enterprises and organisations, but also individuals. Lifelong learning and continuing... Sample PDF
Knowledge Management in Higher Education and Professional Development in the Construction Industry
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Chapter 196
Legal Knowledge Management  (pages 2369-2375)
John Zeleznikow
Legal practice is primarily concerned with the transfer of legal knowledge from practitioners or clients. Whilst lawyers may draft contracts and... Sample PDF
Legal Knowledge Management
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Chapter 197
Gil Ariely
This article intends to cover operational-knowledge management (KM) as implemented in the military. In particular, it is based on experience and... Sample PDF
Operational Knowledge Management in the Military
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Chapter 198
R. William Maule
Knowledge is a critical component of military operations, and the military has been an early adopter of knowledge management (KM) technologies.... Sample PDF
Military Knowledge Management
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Chapter 199
Summer E. Bartczak, Ellen C. England
It is widely acknowledged that an organizational knowledge management strategy is a desired precursor to the development of specific knowledge... Sample PDF
Challenges in Developing a Knowledge Management Strategy for the Air Force Material Command
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Chapter 200
Yogesh Anand, David J. Pauleen, Sally Dexter
This chapter outlines the adoption and implementation of knowledge management within the New Zealand Reserve Bank. In 1999, the Bank recognised that... Sample PDF
Reserve Bank of New Zealand: Journey Toward Knowledge Management
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Chapter 201
Lynne P. Cooper, Rebecca L. Nash, Tu-Anh T. Phan, Teresa R. Bailey
This article describes the development and operation of a knowledge system to support learning of organizational knowledge at the Jet Propulsion... Sample PDF
Learning about the Organization via Knowledge Management: The Case of JPL
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Chapter 202
Irena Ali, Leoni Warne
There are probably as many variations of knowledge management definitions as there are practitioners and researchers in the discipline. Complete... Sample PDF
Knowledge Management and Social Learning
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Chapter 203
Lisa A. Petrides, Lilly Ngyuen
While the pressure of public accountability has placed increasing pressure on higher education institutions to provide information regarding... Sample PDF
Knowledge Management Trends: Challenges and Opportunities for Educational Institutions
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Chapter 204
Wise Organizations?  (pages 2485-2520)
Chauncey Bell
This chapter explores the ways that wisdom and wise action appear in the work of organizations and asks how systems can be designed to support that.... Sample PDF
Wise Organizations?
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Chapter 205
Knowledge Management Systems  (pages 2521-2537)
Petter Gottschalk
As we trace the evolution of computing technologies in business, we can observe their changing level of organizational impact. The first level of... Sample PDF
Knowledge Management Systems
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Chapter 206
John S. Edwards
In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management can be... Sample PDF
Business Processes and Knowledge Management
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Chapter 207
Shiraj Khan, Auroop R. Ganguly, Amar Gupta
Business forecasts and predictive models are rarely perfect. A paraphrase of the Nobel winning physicist Neils Bohr is apt in this context... Sample PDF
Creating Knowledge for Business Decision Making
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Chapter 208
Integrated Modeling  (pages 2559-2569)
Thomas Hadrich, Ronald Maier
Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design... Sample PDF
Integrated Modeling
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Chapter 209
Lesley Robinson
Networking as a skill is becoming more and more important as traditional ways of doing business continue to change. Many organisations are moving... Sample PDF
Networks of People as an Emerging Business Model
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Chapter 210
John S. Edwards, John B. Kidd
A phenomenon common to almost all fields is that there is a gap between theory and practical implementation. However, this is a particular problem... Sample PDF
Bridging the Gap from the General to the Specific by Linking Knowledge Management to Business Processes
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Chapter 211
Denise Johnson McManus, Charles A. Snyder
This chapter provides a new perspective for Knowledge Management applications within organizations. The relevance of knowledge management components... Sample PDF
Knowledge Management: The Missing Element in Business Continuity Planning
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Chapter 212
Alfs T. Berztiss
The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport... Sample PDF
Workflow Systems and Knowledge Management
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Chapter 213
Jill Owen
Knowledge reuse has long been an issue for organisations. The management, reuse and transfer of knowledge can improve project management... Sample PDF
Integrating Knowledge Management with Programme Management
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Chapter 214
El-Sayed Abou-Zeid
The role of knowledge as a crucial asset for an enterprise’s survival and advancement has been recognized by several researchers (e.g., von Krogh... Sample PDF
Alignment of Business and Knowledge Management Strategies
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Chapter 215
El-Sayed Abou-Zeid
With the growing awareness of the crucial role that knowledge can play in gaining competitive advantage, several issues with regard to knowledge... Sample PDF
Developing Business Aligned Knowledge Management Strategy
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Chapter 216
Gabriel Cepeda-Carrion
Knowledge management has been proposed as a fundamental strategic process and the only sustainable competitive advantage for firms (Grant, 1996;... Sample PDF
Competitive Advantage of Knowledge Management
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Chapter 217
Karen Nelson, Michael Middleton
This chapter explores the factors limiting organizational information and knowledge management (IKM) through the perceptions of IKM practitioners.... Sample PDF
An Exploratory Analysis of Information and Knowledge Management Enablers in Business Contexts
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Chapter 218
Adekunle Okunoye
Information technology and social-cultural, organizational variables are considered major components to support knowledge processes in knowledge... Sample PDF
Managing Information Technology Component of Knowledge Management: Outsourcing as a Strategic Option in Developing Countries
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Chapter 219
Nory B. Jones, Jatinder N.D. Gupta
In the last decade, the importance of knowledge as a source of sustainable competitive advantage has gained widespread acceptance. Business... Sample PDF
Small Business Transformation Through Knowledge Management
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Chapter 220
Nory B. Jones, Jatinder N.D. Gupta
As small businesses struggle to survive in the face of intense competitive pressures, an emerging strategy to help them involves using knowledge... Sample PDF
Transforming Small Businesses into Intelligent Enterprises through Knowledge Management
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Chapter 221
Maria Manuela Cunha, Goran D. Putnik
Knowledge is, undoubtedly, an indispensable asset for organizations to compete effectively (Alavi & Leidner, 2001; Murray, 2002). New organizational... Sample PDF
Market of Resources as a Knowledge Management Enabler in VE
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Chapter 222
Florian Bayer, Rafael Enparantza, Ronald Maier, Franz Obermair, Bernhard Schmiedinger
The die- and mold-making industry can be characterized by small and medium enterprises (SMEs), sophisticated technologies, and highly skilled... Sample PDF
Know-CoM: Decentralized Knowledge Management Systems for Cooperating Die- and Mold-Making SMEs
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Chapter 223
Gillian Ragsdell
More and more organisations are using projects as a means of managing their business; increasingly, ‘new initiatives’ are the focus of... Sample PDF
The Contribution of Communities of Practice to Project Management
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Chapter 224
Dolphy M. Abraham, Linda Leon
This article reviews current research and practice of knowledge management (KM) and inter-organizational learning in supply chain networks.... Sample PDF
Knowledge Management in Supply Chain Networks
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Chapter 225
Corporate Semantic Webs  (pages 2750-2767)
Rose Dieng-Kuntz
An organization is made up of people interacting for common objectives, in a given structure (may be rather formal in the case of a company, an... Sample PDF
Corporate Semantic Webs
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Chapter 226
Rachel McLean, Nigel M. Blackie
This chapter constructs the concept of e-commerce as knowledge management. The socially constructed approach to knowledge management is adopted.... Sample PDF
E-Commerce as Knowledge Management: Managing Consumer Knowledge
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Chapter 227
Atreyi Kankanhalli, Kwok-Kee Wei
In a knowledge-based economy, organizations find it difficult to compete based upon the individual knowledge of a few organizational members. This... Sample PDF
Knowledge Producers and Consumers
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Chapter 228
Work and Knowledge  (pages 2798-2807)
Tom Butler, Ciaran Murphy
It is widely believed that knowledge work is a relatively new phenomenon and that it constitutes the main form of activity in post-industrial... Sample PDF
Work and Knowledge
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Chapter 229
Alexander Berler, Sotiris Pavlopoulos, Dimitris Koutsouris
It is paradoxical that, although several major technological discoveries such as Magnetic Resonance Imaging and Nuclear Medicine and Digital... Sample PDF
Key Performance Indicators and Information Flow: The Cornerstones of Effective Knowledge Management for Managed Care
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Chapter 230
Fons Wijnhoven
The differences between the paradigms of knowledge management (KM) and operations management are huge. Whereas KM is rooted in the disciplines of... Sample PDF
Operational Knowledge Management
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Chapter 231
Elayne Coakes, Anton Bradburn, Cathy Black
This case study concerns the company Taylor Woodrow, which is a housing, property, and construction business operating internationally in situations... Sample PDF
Knowledge Management in a Project Climate
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Chapter 232
Murray E. Jennex, Lorne Olfman
This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the... Sample PDF
Assessing Knowledge Management Success
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Chapter 233
Patrice Braun
Today, with an economy enabled and driven by connectivity, a fundamental shift in business models is occurring whereby information, knowledge, and... Sample PDF
Linking Small Business Networks with Innovation
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Chapter 234
Hedley Smyth
Knowledge management has largely been considered from the perspective of internal generation. It is posed that external provision will increase due... Sample PDF
Managing the External Provision of "Knowledge Management" Services for Projects
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Chapter 235
V. K. Narayanan, Mari W. Buche, Benedict Kemmerer
The new competitive landscape of the 21st century is forcing organizations to move away from traditional conceptualizations of strategy formulation... Sample PDF
From Strategic Management to Strategic Experimentation: The Convergence of IT, Knowledge Management, and Strategy
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Chapter 236
Abdus Sattar Chaudhry
This chapter provides an overview of performance measurement in the area of knowledge management. Salient features of main measures have been... Sample PDF
What Difference Does It Make: Measuring Returns of Knowledge Management
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Chapter 237
Jill Owen, Frada Burstein
This chapter explores how an engineering consulting company creates, manages, and reuses knowledge within its projects. It argues that the informal... Sample PDF
Where Knowledge Management Resides within Project Management
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Chapter 238
Vittal S. Anantatmula
Establishing criteria for knowledge management (KM) is important because criteria help to establish a basis for assessing the value and evaluating... Sample PDF
Outcomes of Knowledge Management Initiatives
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Chapter 239
Knowledge Creation  (pages 2952-2964)
Nilmini Wickramasinghe
Knowledge management (KM) is a newly emerging approach aimed at addressing today’s business challenges to increase efficiency and efficacy of core... Sample PDF
Knowledge Creation
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Chapter 240
Gil Ariely
Knowledge management (KM) and intellectual capital (IC) are not one and the same, and although some overlap is apparent, the relationship is far... Sample PDF
Intellectual Capital and Knowledge Management
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Chapter 241
William M. Farmer
Mathematical knowledge is significantly different from other kinds of knowledge. It is abstract, universal, highly structured, extraordinarily... Sample PDF
Mathematical Knowledge Management
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Chapter 242
Steve Clarke
In philosophical terms, a key issue of communities of practice (CoPs) can be located within one of the key philosophical debates. The need for CoPs... Sample PDF
Communities of Practice and Critical Social Theory
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Chapter 243
Angela Lacerda Nobre
The growth in importance of communities within organisational settings is a sign of a change in paradigm. When management and organisational theory... Sample PDF
Facilitating and Improving Organisational Community Life
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Chapter 244
Fredrik Ericsson, Anders Avdic
The importance of knowledge management has been recognized both in academia and in practice. In recent years, corporations have started talking... Sample PDF
Knowledge Management Systems Acceptance
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Chapter 245
Organizational Communication  (pages 3004-3012)
Dov Te’eni
All organizations depend on communication. Communication is the exchange of information between two or more people with the intent that the sender’s... Sample PDF
Organizational Communication
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Chapter 246
Organizational Attention  (pages 3013-3021)
Eyal Yaniv, David G. Schwartz
Attention is a term commonly used in education, psychiatry, and psychology. Attention can be defined as an internal cognitive process by which one... Sample PDF
Organizational Attention
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Chapter 247
Tacit Knowledge Sharing  (pages 3022-3030)
Syed Z. Shariq, Morten Thanning Vendelo
When people solve complex problems, they bring knowledge and experience to the situation, and as they engage in problem solving they create, use... Sample PDF
Tacit Knowledge Sharing
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Chapter 248
Jeremy Aarons
This article surveys and explores the relationship between epistemology and knowledge management (KM). Epistemology is the branch of philosophy... Sample PDF
Epistemology and Knowledge Management
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Chapter 249
Ye Chen, Lina Zhou, Dongsong Zhang
Web service composition can enhance the efficiency and agility of knowledge management by composing individual Web services together for complex... Sample PDF
Ontology-Supported Web Service Composition: An Approach to Service-Oriented Knowledge Management in Corporate Financial Services
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Chapter 250
Ontology  (pages 3058-3069)
William Buchholz
An ontology comprises the explicitly articulated and shared concepts of a knowledge community or domain. These concepts are arranged formally in a... Sample PDF
Ontology
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Chapter 251
Alea Fairchild
IT professionals who want to deploy foundation technologies such as groupware, CRM or decision support tools, but fail to justify them on the basis... Sample PDF
A View on Knowledge Management: Utilizing a Balanced Scorecord Methodology for Analyzing Knowledge Metrics
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Chapter 252
Franz Hofer
Many policy makers and researchers consider knowledge transfer between academia and industry as one of the most promising measures to strengthen... Sample PDF
Knowledge Transfer Between Academia and Industry
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Chapter 253
Secure Knowledge Management  (pages 3096-3104)
S. Upadhyaya, H. Raghav Rao, G. Padmanabhan
As the world is getting more and more technology savvy, the collection and distribution of information and knowledge need special attention.... Sample PDF
Secure Knowledge Management
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Chapter 254
Rick L. Wilson, Peter A. Rosen, Mohammad Saad Al-Ahmadi
Knowledge management (KM) systems are quite diverse, but all provide increased access to organizational knowledge, which helps the enterprise to be... Sample PDF
Secure Knowledge Discovery in Databases
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Chapter 255
Richard L. Wagoner
The implementation of knowledge management systems at universities can be tremendously costly in terms of both human and capital resources. One... Sample PDF
We've Got a Job to Do - Eventually: A Study of Knowledge Management Fatigue Syndrome
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Chapter 256
Knowledge Calibration  (pages 3125-3132)
Ronald E. Goldsmith, Kishore Gopalakrishna Pillai
The purpose of this article is to describe the concept of knowledge calibration within the context of knowledge management. Knowledge calibration is... Sample PDF
Knowledge Calibration
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Chapter 257
David G. Schwartz
Defining and understanding knowledge is a rather broad and open-ended pursuit. We can narrow it considerably by stating that we are interested in... Sample PDF
Aristotelian View of Knowledge Management
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Chapter 258
Tom Butler
Under the influence of Enlightenment epistemological thought, the social sciences have exhibited a distinct tendency to prefer deterministic1... Sample PDF
Anti-Foundational Knowledge Management
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Chapter 259
Angela Lacerda Nobre
It is critical to distinguish between mainstream traditional management theory and the myriad of complementary approaches that have contributed to... Sample PDF
Social Philosophy, Communities, and the Epistemic Shifts
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Chapter 260
Nilmini Wickramasinghe
In today’s knowledge-based economy, sustainable strategic advantages are gained more from an organization’s knowledge assets than from its more... Sample PDF
The Phenomenon of Duality: A Key to Facilitate the Transition From Knowledge Management to Wisdom for Inquiring Organizations
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Chapter 261
Postmortem Reviews  (pages 3175-3182)
Torgeir Dingsoyr
Postmortem reviews are collective learning activities which can be organized for projects either when they end a phase or are terminated. The main... Sample PDF
Postmortem Reviews
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Chapter 262
David G. Schwartz
This article presents some of the findings from the editorial process of creating an Encyclopedia of Knowledge Management. The global view of... Sample PDF
The Emerging Discipline of Knowledge Management
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Chapter 263
Marco Paukert, Claudia Nieder‚e, Matthias Hemmje
The success of industrial and scientific research has always been dependent on new discoveries and innovations, but tighter budgets and increasing... Sample PDF
Knowledge in Innovation Processes
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Chapter 264
V. P. Kochikar, J. K. Suresh
The last few decades have seen a growing proportion of organizational wealth being represented by intangible assets, i.e., assets with value that... Sample PDF
Experiential Perspective on Knowledge Management
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Chapter 265
V. K. Narayanan
Historically, the focus of IT infrastructure has been to capture the knowledge of experts in a centralized repository (Davenport & Prusak, 1998;... Sample PDF
Strategic Experimentation and Knowledge Management
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Chapter 266
Kevin R. Parker, Philip S. Nitse
Knowledge management (KM) is the process through which organizational performance is improved through better management of corporate knowledge. Its... Sample PDF
Competitive Intelligence Gathering
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Chapter 267
Zhen Chen, Stephen C.W. Kong, Heng Li, Qian Xu
This chapter introduces an integrative knowledge management prototype named E+ for environmental-conscious construction based on a comprehensive... Sample PDF
An Integrative Knowledge Management System for Environmental-Conscious Construction
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Chapter 268
Jürgen Kai-Uwe Brock, Yu Josephine Zhou
Firms are consumers, producers, managers, and distributors of information (Egelhoff, 1991; Casson, 1996) and as such a repository of productive... Sample PDF
MNE Knowledge Management Across Borders and ICT
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Chapter 269
Daniel Xodo, Héctor Oscar Nigro
Management greatly depends on knowledge, and its detection, creation, transmission, and number of intangibles play a fundamental role in success. Sample PDF
Knowledge Management in Tourism
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Chapter 270
Patrick S.W. Fong
Knowledge in designing a product or rendering a service does not form a complete and coherent body of knowledge that can be precisely documented or... Sample PDF
Multidisciplinary Project Teams
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Chapter 271
Boundaries in Communities  (pages 3285-3287)
José Cordoba
This article suggests a way of complementing the notion of boundary objects from communities of practice to enable learning: That of extending the... Sample PDF
Boundaries in Communities
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Chapter 272
Gian Piero Zarri
A big amount of important, “economically relevant” information, is buried into unstructured “narrative” information resources: This is true, for... Sample PDF
Representation Languages for Narrative Documents
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Chapter 273
Robert M. Mason
Knowledge management systems (KMSs) have been criticized as having a North American bias. The cultural dimension of KMSs, particularly the... Sample PDF
Culture-Free or Culture-Bound? A Boundary Spanning Perspective on Learning in Knowledge Management Systems
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Chapter 274
Andy Williamson, David M. Kennedy, Ruth DeSouza, Carmel McNaught
In this article, we will develop a framework for educational software development teams that recognizes the conflicts and tensions that exist... Sample PDF
Managing Intellectual Capital and Intellectual Property within Software Development Communities of Practice
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Chapter 275
Miltiadis D. Lytras, Ambjörn Naeve, Athanasia Pouloudi
The technological pace and the advent of the knowledge society will set in the next years the new context for e-learning evolution: The convergence... Sample PDF
A Knowledge Management Roadmap for E-Learning: The Way Ahead
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Chapter 276
Nieves Pedreira, Julián Dorado, Juan Rabu¤al, Alejandro Pazos
Since technological changes are touching many aspects of today’s society, education cannot stay behind; in a world where information is the key to... Sample PDF
Knowledge Management as the Future of E-Learning
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Chapter 277
Hamid R. Ekbia, Noriko Hara
The role of incentives in organizational behavior has long been recognized and studied (Whyte, 1955; Hertzberg, 1959). This role becomes ever more... Sample PDF
Incentive Structures in Knowledge Management
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Chapter 278
Sushil K. Sharma, Nilmini Wickramasinghe, Harsha Priya Reddy
The main purpose of this chapter is to bring out and discuss the central facts pertaining to the importance of incorporating knowledge management in... Sample PDF
e-Health with Knowledge Management: The Areas of Tomorrow
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Chapter 279
Stanislav Ranguelov, Arturo Rodriguez
Virtual networks are becoming increasingly important instruments for knowledge and collaboration management. In addition, research, development, and... Sample PDF
Hybrid Knowledge Networks Supporting the Collaborative Multidisciplinary Research
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Chapter 280
Antonio Badia
At the end of the Cold War, the intelligence situation (characterized in the past by a confrontation among equals and information scarcity) changed... Sample PDF
Intelligence and Counterterrorism Tasks
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Chapter 281
Shirley Chan
This chapter looks at the deployment of appropriate information and communication technologies in helping smart organizations to manage knowledge.... Sample PDF
Knowledge Management in Smart Organizations
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Chapter 282
A. Kankanhalli, B. C.Y. Tan
Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and... Sample PDF
Knowledge Management Metrics: A Review and Directions for Future Research
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