A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government

A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government

She-I Chang (Queensland University of Technology, Australia) and Guy G. Gable (Queensland University of Technology, Australia)
Copyright: © 2005 |Pages: 26
DOI: 10.4018/978-1-59140-378-4.ch014
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Abstract

This chapter reports on a study of issues across the ERP life cycle from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. Through a modified Delphi technique, the study inventoried, synthesized, then weighted perceived major-issues in ongoing ERP life cycle implementation, management, and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three Delphi survey rounds, together with a series of interviews and domain experts’ workshops, resulted in a set of 10 major-issue categories with 38 sub-issues. Sub-issue weights are compared between strategic and operational personnel within the agencies in order to understand where the organizations should focus their resources in order to avoid, minimise, or eliminate these issues. Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the unique circumstances across the stakeholder groups. The study findings should be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realize the benefits of ERP.

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Table of Contents
Acknowledgments
Linda Lau
Chapter 1
John Loonam, Joe McDonagh
The objective of this chapter is to provide a detailed review of the core principles, foundations and issues of enterprise systems (ES). Since the... Sample PDF
Principles, Foundations & Issues in Enterprise Systems
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Chapter 2
Linda K. Lau
This chapter commences with a brief description of Enterprise Resource Planning (ERP), follows by a description of SAP, the largest enterprise... Sample PDF
An Overview of SAP Technology
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Chapter 3
Jane Fedorowicz, Ulric J. Gelinas, George Hachey, Catherine Usoff
This chapter describes the integration of the SAP R/3 system into courses across the undergraduate and graduate business curriculum at Bentley... Sample PDF
Integrating SAP Across the Business Curriculum
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Chapter 4
Sue Conger
Enterprise Resource Planning (ERP) packages, such as SAP, present different competitive challenges to vendors and users. Vendor competitiveness... Sample PDF
The Impact of Agile SAP on the Supply Chain
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Chapter 5
Andrew Stein, Paul Hawking, David C. Wyld
The global ERP industry that blossomed in the 1990’s automating back office operations has made moves to introduce a “second wave” of functionality... Sample PDF
B2E SAP Portals: Employee Self-Service Case Study
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Chapter 6
Joe McDonagh
While the business press is awash with claims that investing in enterprise-wide systems is the key to delivering superior economic performance... Sample PDF
Enterprise Systems and the Challenge of Integrated Change: A Focus on Occupational Communities
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Chapter 7
Linda K. Lau
This chapter commences with a brief description of Enterprise Resource Planning (ERP), followed by a discussion of the benefits provided by an... Sample PDF
A Successful ERP Implementation Plan: Issues and Challenges
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Chapter 8
Graham Blick, Mohammed Quaddus
SAP is one of the dominating enterprise resource planning (ERP) software, which is used as an essential part of enterprise-wide information systems.... Sample PDF
Benefit Realisation with SAP: A Case Study
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Chapter 9
Colin G. Ash, Janice M. Burn
A model of e-business transformation is developed for ERP enabled organisations, based on the findings of a longitudinal multiple case study... Sample PDF
The e-ERP Transformation Matrix
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Chapter 10
Paul Hawking, Susan Foster, Andrew Stein
Enterprise Resource Planning (ERP) systems have become an essential information systems infrastructure for large organisations. Organisations are... Sample PDF
ERP II & Change Management: The Real Struggle for ERP Systems Practices
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Chapter 11
Ronaldo Zwicker, Cesar Alexandre de Souza
The approach used to implement an ERP system is an important decision in its implementation project as it greatly affects the configuration of the... Sample PDF
SAP R/3 Implementation Approaches: A Study in Brazilian Companies
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Chapter 12
Cesar Alexandre de Souza, Ronaldo Zwicker
This chapter investigates the aspects involved in ERP systems management to understand how such artifacts transform the role of Information... Sample PDF
ERP Systems Management: A Comparison of Large Sized Brazilian Companies
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Chapter 13
José Esteves, Joan Pastor
This chapter presents a unified model of Critical Success Factors (CSFs) for ERP implementation projects and the analysis of the relevance of these... Sample PDF
A Critical Success Factor's Relevance Model for SAP Implementation Projects
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Chapter 14
She-I Chang, Guy G. Gable
This chapter reports on a study of issues across the ERP life cycle from the perspectives of individuals with substantial and diverse involvement... Sample PDF
A Comparative Analysis of Major ERP Life Cycle Implementation, Management and Support Issues in Queensland Government
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Chapter 15
Mary C. Jones, R.L. Price
This study examines organizational knowledge sharing in enterprise resource planning (ERP) implementation. Knowledge sharing in ERP implementation... Sample PDF
Organizational Knowledge Sharing in ERP Implementations: Lessons from Industry
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About the Authors