A Comparative Study of Strategic Issues of Digital Government Implementation Between Developed and Developing Countries

Abstract

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as digital government (or e-government). Recent studies have shown an increase in the adoption of digital government by various countries. Nevertheless, the level of implementation diverges from country to country. This study compares strategic issues of digital government implementation between developed and developing countries. Critical success factors for digital government implementation are discussed. In addition, recommendations are made to developed and developing countries for their implementation of digital government.