A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)

A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)

David Paper (Utah State University, USA) and Steve Dickinson (Caterpillar, Inc., USA)
Copyright: © 2006 |Pages: 15
DOI: 10.4018/978-1-59904-396-8.ch012
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Abstract

This case, coauthored by a process improvement manager, looks at business process reengineering (BPR) and discusses how it has received considerable attention from the management information systems (MIS) community. However, dramatic improvements touted by BPR advocates have failed to materialize in many organizations

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