A Concept for the Evaluation of E-Commerce-Ability
Ulrike Baumol (University of St. Gallen, Switzerland), Thomas Stiffel (University of St. Gallen, Switzerland) and Robert Winter (University of St. Gallen, Switzerland)
Copyright: © 2003
This chapter develops a concept to evaluate the e-commerce-ability of a corporation and applies the framework to basic roles of the e-commerce environment. The concept comprises two components. A four-dimensional framework is proposed which can be used to represent the degree of external coordination; the degree of alignment of business toward organizational and cultural rules of the networked economy; the degree of orientation toward customer needs; and the degree of systematic and integral use of information and communication technology (ICT). Based on this framework, an evaluation approach is presented that supports a maturity analysis.