The Concept of Industrial IT in Customer Service

The Concept of Industrial IT in Customer Service

Kauno Mattila (ABB Group IS, Finland)
Copyright: © 2003 |Pages: 14
DOI: 10.4018/978-1-59140-048-6.ch011
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Abstract

Industrial IT is a new technology to integrate technical industrial processes with business processes. That secures the benefits of low cost and high speed at optimal quality. Industrial IT will also offer solutions to linking intra-company processes and help industry clusters serve their customers better.

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