A Conceptual Tool for Usability Problem Identification in Website Development

Mikael B. Skov (Aalborg University, Denmark) and Jan Stage (Aalborg University, Denmark)

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DOI: 10.4018/978-1-60960-523-0.ch016

Source title: Web Engineered Applications for Evolving Organizations: Emerging Knowledge

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MLA

Skov, Mikael B. and Jan Stage. "A Conceptual Tool for Usability Problem Identification in Website Development." Web Engineered Applications for Evolving Organizations: Emerging Knowledge. IGI Global, 2011. 278-291. Web. 19 May. 2013. doi:10.4018/978-1-60960-523-0.ch016

APA

Skov, M. B., & Stage, J. (2011). A Conceptual Tool for Usability Problem Identification in Website Development. In G. Alkhatib (Ed.), Web Engineered Applications for Evolving Organizations: Emerging Knowledge (pp. 278-291). Hershey, PA: Information Science Reference. doi:10.4018/978-1-60960-523-0.ch016

Chicago

Skov, Mikael B. and Jan Stage. "A Conceptual Tool for Usability Problem Identification in Website Development." In Web Engineered Applications for Evolving Organizations: Emerging Knowledge, ed. Ghazi Alkhatib, 278-291 (2011), accessed May 19, 2013. doi:10.4018/978-1-60960-523-0.ch016

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Abstract

Techniques and tools that enable website developers without formal training in human-computer interaction to conduct their own usability evaluations would radically advance the integration of usability engineering in website development. This paper presents experiences from usability evaluations conducted by developers in an empirical study of means to support non-experts in identifying usability problems. A group of software developers who were novices in usability engineering analyzed a usability test session with the task of identifying usability problems experienced by the user. When doing this, they employed a simple one-page conceptual tool that supports identification of usability problems. The non-experts were able to conduct a well-organized usability evaluation and identify a reasonable amount of usability problems with a performance that was comparable to usability experts.

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