Conclusions

Conclusions

Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: © 2004 |Pages: 2
DOI: 10.4018/978-1-59140-180-3.ch007
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Abstract

Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing, identification, acquisition, utilisation, and measurement of information and new ideas, in order to achieve strategic aims, such as improved competitiveness or improved performance. Knowledge types are about the ability to know-that, know-who, know-how, know-where, know-why, know-where. These are all key to gaining and retaining competitive edge in the dynamic environment of the new economy. The shift in culture has to be from ‘individual knowledge is individual power’ to ‘organisational knowledge is organisational power’.

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Table of Contents
Acknowledgments
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Chapter 1
Introduction  (pages 1-11)
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the... Sample PDF
Introduction
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Chapter 2
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to... Sample PDF
Knowledge Management in More Detail
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Chapter 3
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information... Sample PDF
Sociotechnical Systems and Knowledge Management
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Chapter 4
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical... Sample PDF
Systems Thinking and Knowledge Management
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Chapter 5
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an... Sample PDF
A Review of Knowledge Management Frameworks
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Chapter 6
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional... Sample PDF
A Framework for Knowledge Management
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Chapter 7
Conclusions  (pages 244-245)
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack
Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing... Sample PDF
Conclusions
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About the Authors