Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner's Of?ce

Abstract

This case study evaluates the offering of online property tax collections to constituents within Stonewall County, Georgia. It addresses the costs associated with offering such a service, whether or not the county’s citizens would use such a service, and the approval and/or absorption of convenience fees by the county. Most of the events in the case study are based on real-life events but the names have been changed to preserve anonymity.