MLA
Khalifa, Mohamed, et al. "A Contigency Theory for Online Customer Retention: The Role of Online Shopping Habit." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1837-1852. https://doi.org/10.4018/978-1-59904-943-4.ch144
APA
Khalifa, M., Limayem, M., & Liu, V. (2008). A Contigency Theory for Online Customer Retention: The Role of Online Shopping Habit. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1837-1852). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch144
Chicago
Khalifa, Mohamed, Moez Limayem, and Vanessa Liu. "A Contigency Theory for Online Customer Retention: The Role of Online Shopping Habit." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1837-1852. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch144
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