Creating IS Quality in Government Settings

Creating IS Quality in Government Settings

Catherine Horiuchi (Seattle University, USA)
Copyright: © 2006 |Pages: 17
DOI: 10.4018/978-1-59140-857-4.ch014
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Abstract

The level of information system quality that is considered acceptable to government technology managers and the public varies; operational success over the long run — a backward-mapping evaluation — is the most highly valued feature defining quality information systems. Public agencies, unlike private sector firms, exist to meet mandated service requirements and have limited ability to create revenue streams essential to fund information systems that might improve organizational bureaucracies. Beyond basic bureaucratic functions, governments serve the public interest by sustaining high reliability networks such as water and electric systems in addition to providing fundamental public safety and national security. High profile information system failures detract from public awareness that the bulk of systems work adequately within a complicated network of thousands of interlocking and overlapping governmental entities. Demands for productivity and innovation, increased contracting out of government services, and more sophisticated leadership shape the quality profile for the future.

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Table of Contents
Foreword
Joseph A. De Feo
Preface
Evan Duggan, Johannes Reichgelt
Acknowledgments
Evan Duggan, Johannes Reichgelt
Chapter 1
Evan W. Duggan, Han Reichgelt
Business organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated... Sample PDF
The Panorama of Information Systems Quality
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Chapter 2
Alain April, Claude Y. Laporte
This chapter introduces the generally accepted knowledge on software quality that has been included in the (SWEBOK) Software Engineering Body of... Sample PDF
An Overview of Software Quality Concepts and Management Issues
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Chapter 3
Bernard Wong
This chapter examines the different definitions of quality and compares the different models and frameworks for software quality evaluation. It will... Sample PDF
The Different Views of Software Quality
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Chapter 4
R. Geoff Dromey
Requirements defects remain a significant problem in the development of all software intensive systems including information systems. Progress with... Sample PDF
Making Real Progress with the Requirements Defects Problem
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Chapter 5
Heinz D. Knoell
Improper specification of systems requirements has thwarted many splendid efforts to deliver high-quality information systems. Scholars have linked... Sample PDF
User Participation in the Quality Assurance of Requirements Specifications: An Evaluation of Traditional Models and Animated Systems Engineering Techniques
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Chapter 6
Robert Cox
This chapter introduces the concept of rich picture stories or scenarios to establish a collaborative effort in the design of new information... Sample PDF
Academic Storytelling: The Development of User-Driven Scenarios
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Chapter 7
Evan W. Duggan, Richard Gibson
The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance... Sample PDF
Process-Centered Contributions to Information Systems Quality
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Chapter 8
Gina C. Green, Rosann W. Collins, Alan R. Hevner
Much attention has been given to Software Process Improvements (SPIs) based on the premise that system development outcomes are largely determined... Sample PDF
Developer-Driven Quality: Guidelines for Implementing Software Process Improvements
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Chapter 9
Julie E. Kendall, Kenneth E. Kendall, Sue Kong
We introduce, define, and elaborate on agile development methods and how quality information systems are created via the values and practices of... Sample PDF
Improving Quality through the Use of Agile Methods in Systems Development: People and Values in the Quest for Quality
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Chapter 10
Francisco Macias, Mike Holcombe
This chapter presents an empirical assessment of the quality of the process of building software systems in light of the recent emergence of agile... Sample PDF
Quality Metrics and Bayesian Analysis: The Case of Extreme Programming
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Chapter 11
Jakob Holden Iversen, Lars Mathiassen, Peter Axel Nielsen
This chapter shows how action research can help practitioners develop IT risk management approaches that are tailored to their organization and the... Sample PDF
Building IT Risk Management Approaches: An Action Research Method
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Chapter 12
Eleni Berki
Information systems development methodologies and associated CASE tools have been considered cornerstones for building quality into an information... Sample PDF
Examining the Quality of Evolution Frameworks and Metamodeling Paradigms of Information Systems Development Methodologies
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Chapter 13
Sameer Verma
This chapter introduces the open source software development process from a software quality perspective. It uses the attributes of software quality... Sample PDF
Software Quality and Open Source Process
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Chapter 14
Catherine Horiuchi
The level of information system quality that is considered acceptable to government technology managers and the public varies; operational success... Sample PDF
Creating IS Quality in Government Settings
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Chapter 15
Jenine Beekhuyzen
A dramatic increase in the number of corporate organisations using or implementing ERP systems across a range of different markets and functional... Sample PDF
ERP Quality: Do Individuals Matter?
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About the Authors