Critical Success Factors for IS Implementation in China: A Multiple-Case Study from a Multiple-Stage Perspective

Critical Success Factors for IS Implementation in China: A Multiple-Case Study from a Multiple-Stage Perspective

Huixian Li (Accenture Consulting Company, P. R. China), John Lim (National University of Singapore, Singapore), K. s. Raman (National University of Singapore, Singapore) and Yin P. Yang (National University of Singapore, Singapore)
Copyright: © 2007 |Pages: 31
DOI: 10.4018/978-1-59904-102-5.ch004
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Whereas the literature indicates critical success factors (CSF) for IS implementation success, it is the thesis of this chapter that in situations involving government policy and business environments that are radically different from the West, there exist different and context-specific CSF; the focus of this chapter is on Chinese businesses. This chapter presents a multiple-case study, guided by a multi-stage perspective, consisting of eight computer applications in four representative companies; for each company, two applications—finance and manufacturing requirements planning (MRP)—were studied. Findings suggest 10 factors shown critical for IS implementation success in the Chinese organizations. We highlight and discuss five novel factors especially relevant to the Chinese context. This exploratory work initiates a call for more in-depth investigations incorporating the dimensions of differing government policy and business environments for future research in this area. The findings also offer practitioners a set of guidelines in implementing IS applications in China.

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Table of Contents
Felix B. Tan
Wai K. Law
Chapter 1
Xiuzhen Feng
As modern business activities become increasingly global, so too does information resource management (IRM). To manage information resources... Sample PDF
Cross-Cultural Information Resource Management: Challenges and Strategies
Chapter 2
Amel B. Zakour
This chapter introduces national culture as a possible factor accounting for the differences in information technology adoption and use between... Sample PDF
Information Technology Acceptance across Cultures
Chapter 3
Fjodor Ruzic
This chapter is on cultural aspects of information-communications systems embedded into new media environment and invisible e-technologies, and on a... Sample PDF
Information-Communications Systems Convergence Paradigm: Invisible E-Culture and E-Technologies
Chapter 4
Huixian Li, John Lim, K. s. Raman, Yin P. Yang
Whereas the literature indicates critical success factors (CSF) for IS implementation success, it is the thesis of this chapter that in situations... Sample PDF
Critical Success Factors for IS Implementation in China: A Multiple-Case Study from a Multiple-Stage Perspective
Chapter 5
Ioannis Chochliouros, Ioannis Bougos, Stergios Chochliouros
Various European initiatives and appropriate policies have been deployed (and are still in progress) to promote the creation and the distribution of... Sample PDF
Developing Electronic Content for the Support of the European Cultural Inclusion: From the Earlier “eEurope” Initiative toward the Future “i2010” Perspective
Chapter 6
Ramesh Subramanian
This chapter introduces Homi K. Bhabha’s post-colonial social theory of interstitial perspective and then discusses the application or overlay of... Sample PDF
Understanding the Cultural Roots of India's Technology Development from Homi Bhabha's Post-Colonial Perspective
Chapter 7
Saulo F.A. Barretto, Renata Piazalunga, Dalton Martins, Claudio Prado
In this chapter, we present the digital culture project that has been developed in Brazil and supported by the Brazilian government, which... Sample PDF
Digital Culture and Sharing: Theory and Practice of a Brazilian Cultural Public Policy
Chapter 8
Ying Liang
Web-based information systems (WBIS) aim to support e-business using IT, the World Wide Web, and the Internet. This chapter focuses on the Web site... Sample PDF
Dialogue Act Modeling: An Approach to Capturing and Specifying Communicational Requirements for Web-Based Information Systems
Chapter 9
Tom S. Chan
This chapter discusses the challenges in constructing a culture-centric Web site. The Internet has expanded business opportunities into global... Sample PDF
Challenges in Building a Culture-Centric Web Site
Chapter 10
NIng Li, Don E. Kash
This chapter investigates the role of information and knowledge management in innovation of complex technologies. A conceptual framework for three... Sample PDF
Information and Knowledge Management for Innovation of Complex Technologies
Chapter 11
Michel Grundstein
Analyzing an information system through knowledge’s point of view causes a change that inevitably engenders the awareness of the importance of the... Sample PDF
Knowledge Workers as an Integral Component in Global Information System Design
Chapter 12
Timothy Shea, David Lewis
This chapter introduces how culture impacts global knowledge sharing. Effective knowledge sharing (KS), one of the four interdependent dimensions of... Sample PDF
Cultural Impact on Global Knowledge Sharing
Chapter 13
Indrawati Nataatmadja, Laurel Dyson
This chapter demonstrates how managers can use information and communication technology (ICT) more effectively in culturally diverse workforces.... Sample PDF
The Role of Information and Communication Technology in Managing Cultural Diversity in the Modern Workforce: Challenges and Issues
Chapter 14
Linda Duxbury, Ian Towers, Christopher Higgins, John A. Thomas
This chapter explores the use of work-extension technologies such as e-mail, Black-Berry devices, portable computers, and cell phones. After a... Sample PDF
From 9 to 5 to 24/7: How Technology has Redefined the Workday
Chapter 15
Dianna Newman, Aikaterini Passa
This chapter presents a multi-phase cyclical model of designing, developing, and evaluating instructional technology (IT) learning systems based on... Sample PDF
The Role of User Characteristics in the Development and Evaluation of E-Learning Systems
Chapter 16
Gabriela Aranda, Aurora Vizcaíno, Alejandra Cechich, Mario Piattini
This chapter introduces a model based on techniques from cognitive psychology as a means to improve the requirement elicitation in global software... Sample PDF
A Model for Selecting Techniques in Distributed Requirement Elicitation Processes
Chapter 17
Cheon-Pyo Lee
This chapter explains the electronic media diffusion process within organizations and provides a guideline to implement electronic media within... Sample PDF
Organizational Time Culture and Electronic Media
Chapter 18
Richard Colfax, Karri Perez
Global organizations (GOs) rely on global IT teams to remain competitive and link global operations. The Global Organizational Fit Pyramid can... Sample PDF
Global Organizational Fit Pyramid for Global IT Team Selection
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