The Critical Success Factors and Integrated Model for Implementing E-Business in Taiwan's SMEs

The Critical Success Factors and Integrated Model for Implementing E-Business in Taiwan's SMEs

Te Fu Chen (Graduate Institute of Central Asia, Chin Yung University, Taiwan)
DOI: 10.4018/978-1-60566-220-6.ch009
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To date, identifying barriers and critical success factors (CSFs) and integrating business model in implementing e-business for SMEs, have not been systematically investigated. Few existing studies have derived their CSFs and business models from large companies’ perspectives, and have not considered the needs of integration for smaller businesses. This chapter is aimed to bridge this gap. Existing studies on CSFs and e-business models were reviewed and their limitations were identified. By integrating insights drawn from these studies, as well as adding some new factors, the author proposed a set of 18 CSFs which is believed to be more useful for SMEs. The importance of the proposed CSFs was theoretically discussed and justified. In addition, a case study was conducted to evaluate the extent of success of this proposition. The overall results from the case study assessment were positive, thus reflecting the appropriateness of the proposed CSFs and integrated models. The set of CSFs and integrated models can act as a list of items and an easy to follow model for SMEs to address when adopting e-business. This helps to ensure that the essential issues and factors are covered during implementation. For academics, it provides a common language for them to discuss, and study the factors crucial for the success of e-business in SMEs. This study is probably the first to provide an integrative perspective of CSFs and integrated model for implementing e-business in the SME sector. It gives valuable information, which hopefully will help this business sector to accomplish e-business visions.
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Literature Review

The use of the Internet does not automatically mean placing a barrier between the firm and its customers and/or its suppliers. Revolve around inter-firm relationships. Many firms have invested in these relationships, sometimes over generations, and these relationships are key assets of the firm. The challenge is to leverage off these assets to a new level of competitiveness not to undermine them.

O’Keeffe (2001) outlines what the Internet can or cannot do by exposing seven myths. These are presented in Table 1, the myths and realities of e-commerce and discussed below.

Table 1.
The myths and realities of e-commerce (O’Keeffe, 2001)
The mythsThe realities
1. The Internet destroys relationshipsManage relationships as intangible assets
2. The Internet disintermediatesValue is more transparent
3. Simply reduce transaction costsFocus on process costs
4. The Internet is about public informationPrivate information flows can be enhanced
5. A single hardware purchaseA dynamic relationship with a solutions provider
6. High risk and high investment costsAmortised costs and low risk trial adoption
7. The Internet levels the playing fieldThe Internet leverages investments in reputation and relationship assets

Complete Chapter List

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Table of Contents
Jeffrey Soar
Varuna Godara
Chapter 1
Varuna Godara
Pervasive computing is trying to make the dreams of the science fiction writers come true—where you think of some type of convenience and you have... Sample PDF
Pervasive Computing: A Conceptual Framework
Chapter 2
Varuna Godara
The need for more and more flexibility (in terms of time and location) in business operations, contextbased services, decentralization of business... Sample PDF
Pervasive Business Infrastructure: The Network Technologies, Routing and Security Issues
Chapter 3
Deo Prakash Vidyarthi
The proliferation of the capable mobile devices has given the opportunity to utilize these devices for various purposes. The mobile devices being... Sample PDF
Computational Mobile Grid: A Computing Infrastructure on Mobile Devices
Chapter 4
Mark J.W. Lee
This chapter investigates the use of mobile digital technologies for learning, or mobile learning (mlearning), across a variety of education and... Sample PDF
Mobile and Pervasive Technology in Education and Training: Potential and Possibilities, Problems and Pitfalls
Chapter 5
Gaya Prasad
Microorganisms are ubiquitous in their presence. They are present in air, soil, water, and all kinds of living creatures. Varieties of microbes have... Sample PDF
Ubiquitous Computing for Microbial Forensics and Bioterrorism
Chapter 6
Jonathan G.M. Pratt
This chapter presents the major findings of case study research investigating uncritical assessment of an institution-wide learning management... Sample PDF
Falling Behind: A Case Study in Uncritical Assessment
Chapter 7
Yvonne Lee, Martin Kornberger
In the rapidly changing digital marketplace, firms increasingly try to look for new ways to acquire, engage, and retain their consumers. In doing... Sample PDF
Strategizing in the Digital World: Aligning Business Model, Brand and Technology
Chapter 8
Helena Halas, Tomaž Klobucar
This chapter explores the influence of pervasive computing on companies and their businesses, with the main stress on business models. The role of... Sample PDF
Business Models and Organizational Processes Changes
Chapter 9
Te Fu Chen
To date, identifying barriers and critical success factors (CSFs) and integrating business model in implementing e-business for SMEs, have not been... Sample PDF
The Critical Success Factors and Integrated Model for Implementing E-Business in Taiwan's SMEs
Chapter 10
Lawan Ahmed Mohammed
The change in physical structures of computing facilities into small and portable devices, or even wearable computers, has enhanced ubiquitous... Sample PDF
Security Issues in Pervasive Computing
Chapter 11
Grace Li
Pervasive computing and communications is emerging rapidly as an exciting new paradigm and discipline to provide computing and communication... Sample PDF
Deciphering Pervasive Computing: A Study of Jurisdiction, E-Fraud and Privacy in Pervasive Computing Environment
Chapter 12
Reima Suomi, Tuomas Aho, Tom Björkroth, Aki Koponen
Accurate identification of individuals is a cornerstone of any modern society. Without identification, we cannot recognize the parties of different... Sample PDF
Biometrical Identification as a Challenge for Legislation: The Finnish Case
Chapter 13
Antony Glambedakis
This chapter sets out to inform the reader about the impact of pervasive computers in aviation passenger risk profiling. First is an overview of the... Sample PDF
Pervasive Computers in Aviation Passenger Risk Profiling
Chapter 14
Penny Duquenoy, Oliver K. Burmeister
There is a growing concern both publicly and professionally surrounding the implementation of Information and Communication Technologies (ICT) and... Sample PDF
Ethical Issues and Pervasive Computing
Chapter 15
Phillip W.J. Brook
This chapter explores the implications of knowledge sharing in an era of pervasive computing, and concludes that, perhaps counter-intuitively... Sample PDF
Knowledge Sharing and Pervasive Computing: The Need for Trust and a Sense of History
Chapter 16
Patrice Braun
In view of the fact that women are playing an increasingly important role in the global economy, this chapter examines business skilling in the... Sample PDF
Advancing Women in the Digital Economy: eLearning Opportunities for Meta-Competency Skilling
Chapter 17
B.K. Mangaraj, Upali Aparajita
The future of pervasive computers largely depends upon culture studies of human societies. This forms a challenging field of social research because... Sample PDF
Cultural Dimension in the Future of Pervasive Computing
Chapter 18
Genevieve Watson
Pervasive computers cover many areas of both our working and personal lives. This chapter investigates this phenomenon through the human factors... Sample PDF
Outline of the Human Factor Elements Evident with Pervasive Computers
Chapter 19
Kalawati Malik
This chapter analyses the impact of computer and video games on the development of children. First introductory part of this chapter informs its... Sample PDF
Impact of Computer and Video Games on the Development of Children
About the Contributors