MLA
Dholakia, Nikhilesh, et al. "The CRM-KDD Nexus." Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, IGI Global, 2008, pp. 270-277. https://doi.org/10.4018/978-1-59904-939-7.ch022
APA
Dholakia, N., Bang, J., Hamel, L., & Shin, S. (2008). The CRM-KDD Nexus. In F. Tan (Ed.), Global Information Technologies: Concepts, Methodologies, Tools, and Applications (pp. 270-277). IGI Global. https://doi.org/10.4018/978-1-59904-939-7.ch022
Chicago
Dholakia, Nikhilesh, et al. "The CRM-KDD Nexus." In Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, 270-277. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-939-7.ch022
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