A small team of skilled, motivated employees made a sweeping change in their organization for the betterment of all. Management empowered them by enabling their talents and reliable decision making to have a “free hand” in the process. The task at hand was not one that could favor some department or function over others, so the process was not hindered by internal strife, but only ignorance. As we have learned to say there was a classic PEBCAK to blame: Problem Exists Between Chair And Keyboard. By eliminating the barriers and pushing positive innovation on traditional entrenched processes, the organization eliminated its own bottlenecks without the assistance of any outside ef?ciency experts or consultants. The little City of Stuart has what larger cities can only try and buy because the investment is made at the employee level. When you have the tools and the talent, all goals can be achieved.