Data Mining for Business Process Reengineering

Data Mining for Business Process Reengineering

Ted E. Lee (The University of Memphis, USA), Robert Otondo (The University of Memphis, USA), Bonn-Oh Kim (Seattle University, USA), Pattarawan Prasarnphanich (The University of Memphis, USA) and Ernest L. Nichols Jr. (The University of Memphis, USA)
Copyright: © 2003 |Pages: 13
DOI: 10.4018/978-1-93177-749-0.ch009
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Abstract

Transitioning from a mining to meaning perspective in organization data mining can be a crucial step in the successful application of data mining technologies. The purpose of this paper is to examine more fully the implications of that shift. The use of data mining technology was part of our cycle time study of the Poplar County Criminal Justice System (a fictitious name). In this paper we will report on the use of data mining in the Poplar County Criminal Justice System (PCCJS) study in an attempt to speed up their case handling processes. Marketing and finance researchers are more involved with “simple” (i.e., direct) relationships, whereas BPR researchers are more concerned with long chains of interacting processes. This difference appears in the tools these researchers use: marketing and finance researchers are more interested in set-theoretic problems, BPR researchers, in graph-theoretic problems. Yet data mining technologies incorporate graph-theoretic algorithms. Consequently, they should be able to support hypothesis generation in BPR activities. We were able to come up with relevant and meaningful hypotheses for BPR in the PCCJS system by using data mining technology, specifically sequential pattern analysis: “Which areas we should look into in order to speed up the case handling process?” This valuable outcome would have not been possible without data mining technology, considering the large volume of data on hand. It is hoped that this study will contribute to broadening the scope of applicability of data mining technology.

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Table of Contents
Acknowledgements
Chapter 1
Jonas Hedman, Andreas Borell
Enterprise Resource Planning (ERP) systems are in most cases implemented to improve organizational effectiveness. Current research makes it... Sample PDF
ERP Systems Impact on Organizations
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Chapter 2
Joachim Berlak, Bernhard Deifel
This chapter deals with the changeability of order management systems (OMS). OMS are here referred to complex commercial off-the-shelf software... Sample PDF
Challenging the Unpredictable: Changeable Order Management Systems
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Chapter 3
Edward W.N. Bernroider, Stefan Koch
This chapter introduces the ERP software acquisition process based on a rational or normative decision-making approach embedded within the wider ERP... Sample PDF
ERP System Acquisition: A Process Model and Results from an Austrian Survey
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Chapter 4
Andrew Stein, Paul Hawking
This chapter presents the market penetration of SAP systems in the Australian market together with an analysis of three mini-case study... Sample PDF
The Second Wave ERP Market: An Australian Viewpoint
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Chapter 5
Joachim Schelp, Frederic Rowohl
When closing the loop back to legacy systems, data warehousing is becoming a general IT integration topic, which is — partly — discussed under the... Sample PDF
Enterprise Application Integration: New Solutions for a Solved Problem or a Challenging Research Field?
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Chapter 6
Gerald Grant, Aareni Uruthirapathy
As organizations undertake the deployment of integrated ERP systems, concerns are growing about its impact on people occupying jobs and roles in... Sample PDF
The Effects of an Enterprise Resource Planning (ERP) Implementation on Job Characteristics: A Study Using the Hackman and Oldham Job Characteristics Model
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Chapter 7
Farhad Daneshgar
A methodology is proposed for sharing the contextual knowledge/resources that flow within ERP processes in virtual communities. Context is... Sample PDF
Context Management of ERP Processes in Virtual Communities
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Chapter 8
Iftikhar U. Sikder, Aryya Gangopadhyay
This chapter introduces the research issues on spatial decision-making in the context of distributed geo-spatial data warehouse. Spatial... Sample PDF
Distributed Data Warehouse for Geo-spatial Services
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Chapter 9
Ted E. Lee, Robert Otondo, Bonn-Oh Kim, Pattarawan Prasarnphanich, Ernest L. Nichols Jr.
Transitioning from a mining to meaning perspective in organization data mining can be a crucial step in the successful application of data mining... Sample PDF
Data Mining for Business Process Reengineering
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Chapter 10
Andrew S. Borchers
This chapter introduces the concepts of intrinsic and contextual data quality and presents research results on how individual perceptions of data... Sample PDF
Intrinsic and Contextual Data Quality: The Effect of Media and Personal Involvement
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Chapter 11
M. R. Kraft, K. C. Desouza, I. Androwich
This chapter defines and discusses healthcare data and various healthcare databases as resources for knowledge discovery that can support... Sample PDF
Healthcare Information: From Administrative to Practice Databases
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Chapter 12
Narasimhaiah Gorla, Chow Y.K. Bennon
The demographic and clinical description of each patient is recorded in the databases of various hospital information systems. The errors in patient... Sample PDF
A Hybrid Clustering Technique to Improve Patient Data Quality
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Chapter 13
Roel W. Schuring, Ton A.M. Spil
User-adoption of new IT-applications is the proof-of-the-pudding when it comes to IT-success in healthcare. As a consequence, many studies are made... Sample PDF
Relevance and Micro-Relevance for the Professional as Determinants of IT-Diffusion and IT-Use in Healthcare
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Chapter 14
Susan A. Baim
This chapter discusses research conducted to determine the feasibility of introducing police Web sites and virtual communities as new tools in the... Sample PDF
Development of Interactive Web Sites to Enhance Police/Community Relations
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About the Authors