Defining Meaningful Measures of IT Productivity with the Balanced Scorecard

Defining Meaningful Measures of IT Productivity with the Balanced Scorecard

Nancy Eickelmann (Motorola Labs, USA)
Copyright: © 2002 |Pages: 14
DOI: 10.4018/978-1-931777-18-6.ch008
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Abstract

The accurate and timely measurement of an organisation’s information technology (IT) productivity is a critical tool to control the strategic and operational aspects of any firm. This chapter describes the validation and integration of productivity measures through the application of the Balanced Scorecard. Developing measures of IT productivity that are not skewed by methodological or data collection anomalies, shifting usage of communication and work-flow channels, negated utility of knowledge management, quality versus quantity trade-offs, and differences in individual skill levels and performance is difficult yet essential. The Balanced Scorecard as a strategic measurement framework is applied to assist in determining the appropriate matching of what we intend to measure and to what we assign numerical values.

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Table of Contents
Foreword
Wim Van Grembergen
Chapter 1
Jaak Jurison
This chapter explores the role end user perceptions in information technology adoption from the perspective of innovation diffusion theory. It is... Sample PDF
Perceived Value and Technology Adoption Across Four End User Groups
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Chapter 2
P. Kawalek, D. G. Wastell
This chapter considers the usefulness of the Viable System Model (VSM) in information systems (IS) projects. The VSM is a rigorous organizational... Sample PDF
A Case Study Evaluation of the Use of the Viable System Model in Information Systems Development
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Chapter 3
Petter Gottschalk
Information systems (IS) departments face many challenges in today’s rapidly changing environment. One approach to understanding these challenges is... Sample PDF
Key Issues in IS Management in Norway: An Empirical Study Based on Q Methodology
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Chapter 4
Chiara Francalanci, P. Maggiolini
We know from the information processing perspective within the theory of organizations that IT can reduce coordination costs by increasing an... Sample PDF
Measuring the Financial Benefits of IT Investments on Coordination
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Chapter 5
John Thorp
Information technology is today transforming all aspects of our lives — how we work, shop, play and learn. It is transforming our economic... Sample PDF
A Benefits Realization Approach to IT Investments
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Chapter 6
Judy McKay, Peter Marshall
It appears that somewhat of a dichotomy exists in many contemporary organisations with respect to the question of investment in information and... Sample PDF
The IT Evaluation and Benefits Management Life Cycle
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Chapter 7
Adrian E. Coronado Mondragon, Mansoor Sarhadi, Colin Millar
Competitive environments are driving manufacturing organisations to react quickly to unpredictable changes and customer opportunities. To face these... Sample PDF
Identifying the Contribution of IT/IS Infrastructure to Manufacturing Agility
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Chapter 8
Nancy Eickelmann
The accurate and timely measurement of an organisation’s information technology (IT) productivity is a critical tool to control the strategic and... Sample PDF
Defining Meaningful Measures of IT Productivity with the Balanced Scorecard
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Chapter 9
Masaru Furukawa
Most leading companies worldwide are striving to achieve agile management. Agility is a company’s ability to cope promptly with internal and... Sample PDF
Conceptual Model for MIS Flexibility Evaluation
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Chapter 10
Vassilis Serafeimidis
Information technology (IT) and information systems (IS) have become an organizational necessity in order to support routine data processing... Sample PDF
A Review of Research Issues in Evaluation of Information Systems
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Chapter 11
Barbara Ann Sherman, G. Lawrence Sanders, Edward J. Garrity
The deployment of technology has had a profound impact on the quality of work life of individuals in organizations. Consider, for example, that... Sample PDF
Expanding Our View of Information Systems Success
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Chapter 12
Karin Hedstrom, Stefan Cronholm
In this chapter, we discuss an evaluation of a computerized information system in an elderly care unit. The evaluation is based on the concept of... Sample PDF
Actability Evaluation: An Exploratory Study
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Chapter 13
J. S. Huang, M. Negnevitsky, N. T. Nguyen
The paper presents a neural-fuzzy-technique-based classifier for pattern recognition problems with uncertain distributions. Neural networks in the... Sample PDF
An Information System for Monitoring of Power Quality Disturbances
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Chapter 14
Carla Wilkin, Bill Hewett, Rodney Carr
Adding to the debate regarding use of the disconfirmation approach in assessment of IS effectiveness, this chapter explores the role that... Sample PDF
Exploring the Role of Expectations in Defining Stakeholders' Evaluations of IS Quality
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Chapter 15
Chad Lin, Graham Pervan, Donald McDermid
In modern organisations a large portion of senior management’s time is now being spent on finding ways to measure the contribution of their... Sample PDF
Research on IS/IT Investment Evaluation and Benefits Realization in Australia
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Chapter 16
Nandish V. Patel
Until the beginning of the 1990s, information systems (IS) were generally viewed as largely a support for business activity and were justified using... Sample PDF
Evaluating Evolutionary Information Systems: A Post-Modernist Perspective
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Chapter 17
Han T.M. van der Zee
When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you... Sample PDF
Designing and Implementing an IT Evaluation Program
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Chapter 18
Soo Kyoung Lim
As information and communication technologies have rapidly developed in the 1990s, enormous changes have taken place everywhere. At work... Sample PDF
A Framework to Evaluate the Informatization Level
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Chapter 19
Wilfred S.J. Geerlings, Alexander Verbraeck, Jon van Beusekom, Ron P.T. de Groot, Gino Damen
Every organization needs a staff appropriate for its tasks in order to accomplish its business objectives, both now and in the future. To gain... Sample PDF
Strategic Human Resource Allocation for an Internal Labor Market: A Human Resource Forecasting Model for the Royal Netherlands Navy
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Chapter 20
Hakan Enquist, Thanos Magoulas
Development of information systems in complex and dynamic organisations has failed in many aspects often due to the inability to manage complexity... Sample PDF
Towards a Model for Architectural Coordination of Business and IT Perspective
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