Delivering More Effective Community Consultation and Support for Regional ICT Programs

Abstract

This chapter looks at the role of language and the community consultation process in overcoming the digital divide by facilitating the uptake of information and communications technologies (ICT) in small regional communities in Australia. It focuses on one of the ‘telecentre’ programs funded by State and Federal governments in Australia – the Community Technology Centre at New South Wales (CTC@NSW) program. The authors look at some of the key issues that emerged in communities that applied for CTC@NSW grants when a more culturally relevant consultation process, based on Maslow’s Hierarchy of Needs, was developed and implemented. This consultation process was successfully used in targeted regional communities to build social capital, facilitate regional economic development and empower communities through the use of ICT. The chapter also includes projects that demonstrate the diversity of ICT usage in the communities that received funding to establish a CTC.