On the Design of Knowledge Management System for R&D Organization: Integration of Process Management and Contents Management

Abstract

This chapter proposes a framework for designing knowledge management system (KMS) for R&D organization. Broadly, KMS comprises two principal modules: a process management module to administer knowledge activities to generate and utilize knowledge, and a contents management module to deal with knowledge contents, input and output of knowledge activities. The two modules are then materialized through two operational systems: workflow management system (WFMS) for R&D process and R&D knowledge management system (RKMS) for R&D contents. As a building block to integrate the two systems, workflow-based knowledge map is suggested. The authors admit that the research is an exploratory proposal that suggests merely a conceptual scheme. Therefore, it is required to elaborate detailed procedure and materialize real system.