Designing and Implementing an IT Evaluation Program

Designing and Implementing an IT Evaluation Program

Han T.M. van der Zee (Nolan Norton Institute, The Netherlands)
Copyright: © 2002 |Pages: 13
DOI: 10.4018/978-1-931777-18-6.ch017
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Abstract

When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind; it may be the beginning of knowledge, but you have scarcely in your thoughts advanced to the stage of science.1

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