Designing and Implementing a Learning Organization-Oriented Information Technology Planning and Management Process

Designing and Implementing a Learning Organization-Oriented Information Technology Planning and Management Process

James I. Penrod (University of Memphis, USA) and Ann F. Harbor (University of Memphis, USA)
DOI: 10.4018/978-1-878289-74-2.ch001
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Higher education is changing. Driven by the need to increase productivity, quality, and access while meeting the challenges of competition, universities, especially state-assisted institutions, are seeking ways to do more with less governmental support. Information Technology (IT) is perhaps the enabling tool that will bring transformative change (Oblinger & Rush, 1997). The organizations that have had primary managerial responsibility for IT implementation on many campuses need to change and be restructured if the technology is to live up to its potential. This case study provides an overview of the process utilized in implementing a broad-based strategy to address the information technology needs of a large public university, the University of Memphis. It deals at length with the planning and creation of an IT governance structure and a strategic planning and management model. In this case, modern theories of organizational change and strategic planning were applied to the creation and improvement of the University’s IT structure.

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Table of Contents
Lisa A. Petrides
Chapter 1
James I. Penrod, Ann F. Harbor
Higher education is changing. Driven by the need to increase productivity, quality, and access while meeting the challenges of competition... Sample PDF
Designing and Implementing a Learning Organization-Oriented Information Technology Planning and Management Process
Chapter 2
James H. Ryan, Gary E. Miller
Pennsylvania State University’s World Campus© enrolled its first students in January 1998. The World Campus is one of several “virtual campus”... Sample PDF
Penn State's World Campus©: A Mainstreaming Virtual Campus Initiative
Chapter 3
Richard Smith, Brian Lewis, Christine Massey
Universities, among the oldest social institutions, are facing enormous pressures to change. There have always been debates about the university... Sample PDF
Policy Processes for Technological Change
Chapter 4
Gunapala Edirisooriya
Society has entered a new information age and higher education administration remains far behind its counterparts in the business sector.... Sample PDF
Information Management in Higher Education Administration: A Slow Drive on the Information Superhighway
Chapter 5
Ali Jafari
Distance learning is no longer a conceptual discussion, a buzzword, or a show-and-tell demonstration in a computer trade show. It is a... Sample PDF
Development of a New University-Wide Course Management System
Chapter 6
Mark Lowry Decker, Morrie Schulman, Christopher Blandy
For the past 10 years, the University of Texas at Austin has pursued the goal of integrating information technology into instruction. Through the... Sample PDF
The Selection and Implementation of a Web Course Tool at the University of Texas at Austin
Chapter 7
Sheryl Burgstahler
Internet-based instruction promises to make learning accessible to almost everyone, everywhere, at any time. Internet use, however, raises a number... Sample PDF
Access to Internet-Based Instruction for People with Disabilities
Chapter 8
Dubravka Cecez-Kocmanovic, Andy Busuttil
Communication in the workplace has been revolutionized by workers having individual access to networked computers. Computer-Mediated Communication... Sample PDF
Social Impacts of Computer-Mediated Communication on Strategic Change Processes
Chapter 9
Andreea M. Serban, Gregory A. Malone
Traditionally, administrative computing has been the main, or often only, unit in a campus developing and maintaining the basic operating systems of... Sample PDF
Implementing Relational Database Systems: Implications for Administrative Cultures and Information Resource Management
Chapter 10
Lisa A. Petrides, Sharon Khanuja-Dhall, Pablo Reguerin
Developing, sharing, and working with information in today’s environment is not an easy task. With today’s technological advancements, the... Sample PDF
The Politics of Information Management
Chapter 11
Scott R. Sechrist, Dorothy E. Finnegan
One of the more often cited objectives found in university and college mission statements is the goal of promoting future good citizenship among... Sample PDF
Risks and Rewards: Good Citizenship and Technologically Proficient Faculty
Chapter 12
Kandis M. Smith
The diffusion of an innovation takes, on an average, 25 years in an educational setting. Many factors contribute to this slow acceptance rate.... Sample PDF
Higher Education Culture and the Diffusion of Technology in Classroom Instruction
Chapter 13
Robert Heckman, Dave Maswick, Jamie Rodgers, Kevin Ruthen, Gary Wee
In both corporate and academic organizations, collaborative work is frequently accomplished and managed in small work groups. These can take either... Sample PDF
The Impact of Information Technology on Roles and Role Processes in Small Groups
Chapter 14
Rosalind Latiner Raby, Joyce P. Kaufman
This chapter presents a case study of the International Negotiation Modules Project (INMP). The INMP utilized computer-assisted simulation is a tool... Sample PDF
The International Negotiation Modules Project: Using Computer-Assisted Simulation to Enhance Teaching and Learning Strategies in the Community College
Chapter 15
Robert S. Stephenson
The rise of the Internet has started a knowledge revolution whose extent can only be guessed at. The last revolution of this magnitude, brought on... Sample PDF
The Harvey Project: Open Course Development and Rich Content
Chapter 16
Jan K. Hart
The goal of health care education at the University of Arkansas for Medical Sciences (UAMS) is a good nurse, doctor, pharmacist, or allied health... Sample PDF
The Role of Computers and Technology in Health care Education
Chapter 17
Zane L. Berge
Just as the agricultural era gave way to an industrial society at the turn of the 20th century, an information society is now emerging as we move... Sample PDF
Why Not Reengineer Traditional Higher Education?
Chapter 18
Bizhan Nasseh
Nothing in the history of humankind has permeated every aspect of life and culture as deeply and as rapidly as have the computer technology and the... Sample PDF
Forces of Change: The Emergence of a Knowledge Society and New Generations of Learners
Chapter 19
Siva Kumari
The introduction of new information technologies has created a turbulent environment for change in higher education; this has caused institutions... Sample PDF
Adopting Information Technologies for Instructional Environments
Chapter 20
Dan Lim
Many people in higher education wonder where the rapid changes in information technology are going to take them. Many more fear that the ongoing... Sample PDF
Fostering a Technology Cultural Change: The Changing Paradigms at the University of Minnesota Crookston
About the Authors